Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 641 Reviews

3 %

of reviewers recommend Utilita Energy

Company Reviews

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1.1

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad customer service Utilita contacted me to arrange my smart meter installation for a month in advance then cancelled three days before on good friday so I couldn’t talk to anyone eventually after 4 days got to talk to somebody...lady on the phone kept talking over me saying no installation today nothing they could do I lost £180 for a day off work for nothing ! They said a manager would ring me !! NO CALL . Don’t bother with Utilita all of the stuff on the internet is true they are useless....”

Helpful Report

Posted 4 years ago

“One problem is that the smartmeters often don't work properly and so you can't really control your usage and bills. Rather than being 'in control' you are at the mercy of whatever they want to do at their end and readings and bills might well be wrong, or keep changing. It is also very hard to get such problems resolved and they continue for a long time with new twists and turns. You are likely to be blamed, but the problems continue. Communication can be difficult and stressful. I've had this situation for years and I am anxious to find a more reliable supplier.”

Helpful Report

Posted 4 years ago

“I'm an energy consultant If you are runing a business and you are facing any kind of issue like meter problem, outstanding balance, wants to get out from your current supplier switch the supplier contact me on my what's app. Independent Consultant Adam Hadingly 07868 119197 Note: only send me the text on what'ss app application.”

Helpful Report

Posted 4 years ago

“Worse utility company I’ve ever had the misfortune to encounter. My bills more than doubled after changing from EDF to utilita. I was conned in to changing suppliers thinking I was getting a much better deal but I definitely wasn’t. They also fitted smets 1 smart meters which they shouldn’t be fitting,they should be smets 2. I know this because I am a gas engineer. They do this on purpose because it makes it harder to change suppliers because they’re old technology and most suppliers can’t support them. I was trying for months to find an energy supplier that could support these old meters and eventually found Shell energy to take over and they are a god send. I’ve had many sleepless nights because of utilita, they’re nothing but con artists and rob you blind. To anyone who is struggling to get away from them try Shell energy they’ve been great.”

Helpful Report

Posted 4 years ago

“Since joining utilita our monthly DD has gone from £85 to £298 they are impossible to contact. When you do get through they hang up the phone. Utilita promise to call you back and never do. They even refuse to implement the agreed solutions set out by the ombudsman. They are totally unprofessional and a disgrace to the energy industry.”

Helpful Report

Posted 4 years ago

“We ended up with this company after it took over the one we were with. Not been with them for 18 months and yesterday received a bill from them, even tho we know our account was nil when we switched companies. When we were with them they were rubbish. Definitely do NOT recommend. Not paying what they are now requesting as we don’t owe them, where they have dragged up this so called bill from is beyond me”

Helpful Report

Posted 4 years ago

“I moved into my flat in June 2019 I was only with utilia for two months send a final bill for £443 .56 l having been trying to get this sorted. Got a letter from utilia on the 22/03/2021 .so l them phone telling them the bill is to high waste of time they will just won't listen l have told them lm not paying it”

Helpful Report

Posted 4 years ago

“I phoned up to get the top up number as I did not receive my top up card and the person said it's the wrong number and in the next shop they said the number is to long”

Helpful Report

Posted 4 years ago

“DO NOT GO WITH THIS COMPANY!!! I am a student and just moved in to my first ever flat, set up with utilita as that was what m metre was with, I started on about £1 a day and then slowly but surely they RACKED the price up everyday, I’m a month in living here and I’m above £20 a day, phoned a couple times to ask why the price is rising and they’ve been like we don’t know? They’ve been not once helpful told me not to have my heating on but it’s snowing and I’m freezing?! I did a day where I used no heating no nothing and I was still above £8. When I called the complain second time they wiped my app so I couldn’t see how much I was using a day and when I called a third time they’ve disactivated my app so it says utilita is having problems with the app and I have had to top up through their website! I have managed to switch to sse now but they have been so sketchy it’s ridiculous have spent nearly over £300 on electric in one month?! Please don’t go with this company!”

Helpful Report

Posted 4 years ago

“Dreadful dreadful company and there customer service staff are some of the rudest people on the earth. They allowed a transfer into my disabled (nonverbal) child’s name and they refuse to do anything about to, they are also refusing to allow to switch elsewhere. Absolutely rubbish difficult obnoxious people”

Helpful Report

Posted 4 years ago

“Absolute rubbish! You pay via the APP and it can take days for the payment to show on your meter. The APP for the Gas and Electricity is pathetic. It doesn't give you the amount of funds on your meter, just an estimated balance based on your last meter reading 10 hours ago! I can see how they are ripping off vulnerable people. You can't work out how much has actually gone onto your meter! There are a lot of vulnerable people out there, some with mental health problems and this method of not showing payments on your meter is very confusing for them and any errors, overpayments would be very hard to spot. High prices and poor accountability from this company. Get out ASAP and look for a cheaper and more professional supplier.”

Helpful Report

Posted 4 years ago

“Im discusted with utilita energy i can not leave the company as they installed a meter witch only can provide energy from them im stuck in a loop hole every month on benerfits forced to pay extorshonate prices . No other energy supplier can take me on as a new customer because of the meter they installed im suicdal i wont to kill my self than carry on i cant”

Helpful Report

Posted 4 years ago

“Absolutely ridiculous if it ain't broke don't fix it”

Helpful Report

Posted 4 years ago

“Awful company! Scammed me out of the Warm Home Discount (WHD). Customer service was atrocious and rude when I phoned to resolve the issue. Will be switching energy provider ASAP. Would not recommend to anyone, especially vulnerable customers.”

Helpful Report

Posted 4 years ago

“Worse customer service I have ever experienced very expensive for both gas and electric Blocked me switching supplier because I was £1.20 in emergency credit My recommendation is to avoid like covid 19”

Helpful Report

Posted 4 years ago

“After hounding Utilita for 6 months I eventually got a smart meter installed. They swapped my E7 meter for a single rate, didn't tell me either. From then on my bills doubled and each month my so called usage went higher and higher. 3 weeks on after they admitted they had been overcharging me and I still don't have a refund. I made an official complaint, as don't believe how my usage in 1 month can double despite doing nothing different to previous months, and want them to pay to have an E7 meter installed through my new provider. They have said no, so deadlock has been reached, utilities ombudsman and trading standards are next. Their customer service is useless, they charge exorbitant prices, and are total ip off merchants. DO NOT UNDER ANY CIRCUMSTANCES MAKE THE MISTAKE OF USING THIS COMPANY”

Helpful Report

Posted 4 years ago

“There lucky they have 1 star I’ve put £75 pounds on my gas meter in 2 weeks and £90 on my electric rang to ask what’s going on they have no words or I’m doing something wrong I’m very angry to how they can rip people off !!!”

Helpful Report

Posted 4 years ago

“Worst company ever the bills have always been double what was quoted cant make a complaint been over a year with at least 5 different dates of smart meter install and still no meter now we are in arrears and cannot change supplier untill its cleared the most rip off company that traps customers never ever go with this company”

Helpful Report

Posted 4 years ago

“Worked out very expensive, nearly £100 in a month, more expensive than Boost, i've moved to Octupus.”

Helpful Report

Posted 4 years ago

“They left me and my daughter out in the cold all night that cancer they plus told my 2 year to shut up the broken all the consumer acts going they didnt care they allnost put me in hospital has it minus 5 degrees”

Helpful Report

Posted 4 years ago

Utilita Energy is rated 1.1 based on 641 reviews