“Took £70 even though my switch didnt go through and still with my last supplier. Told them this left me destitute n I'd just lost my job. Promised a refund considering I've not even signed up. Waited months and they not interested. Fake company needs shutting down”
“Disgusting company..They blocked my attempts to change provider THREE times. Every time I called them the so called customer services, I couldn't believe how rude those people were. Glad to say ombudsman service sorted my problem out. Now I await the written apology and a small compensation cheque. AVOID UTILITA AT ALL COSTS”
“Clowns
Been experiencing issues since day 1, waited over 6 months to get the in-home display which also turned out to be a fraud as it doesn't connect to the smart meter. Every time I experienced issues I had to contact them several times to get it resolved, the few times it has been resolved. Lots of trouble, definitely not worth it!”
“I would avoid this company with a barge pole. We were able to eventually switch from utility to a more responsible company, and we are in the process of switching our elderly parents. The usage & bills just never tally.”
“Take my money and tell me the transaction has failed. No top up received on the smart meter/app and then tell me to use the emergency credit! Absolute disgrace of a company! Customer service was useless and kept suggesting I put myself in debt instead of fixing the situation!”
“I have pay as you go meters. Last month I put £30.00 credit on for my electric. The money was taken out of my bank and I got a message saying my top up had been unsuccessful and my money would be refunded. Tried again with £20.00 and it went through. It took them 3 weeks to refund the money. I am beyond fuming today. Put £30.00 in, they took the money and said the same thing as last time. Put a further £20.00 on they said again that the transaction had been unsuccessful and they would refund the money. £50.00 down no electric and can’t speak to anyone because they don’t work on Sundays. Changing suppliers ASAP!!!”
“Promised to save money on switching to them , as soon as I switched , it was costing nearly twice as much as I paid with my last supplier phoned them very unhelpful really bad customer service avoid this supplier do not deliver their promises feel duped”
“Really bad customer service Utilita contacted me to arrange my smart meter installation for a month in advance then cancelled three days before on good friday so I couldn’t talk to anyone eventually after 4 days got to talk to somebody...lady on the phone kept talking over me saying no installation today nothing they could do I lost £180 for a day off work for nothing ! They said a manager would ring me !! NO CALL . Don’t bother with Utilita all of the stuff on the internet is true they are useless....”
“One problem is that the smartmeters often don't work properly and so you can't really control your usage and bills. Rather than being 'in control' you are at the mercy of whatever they want to do at their end and readings and bills might well be wrong, or keep changing. It is also very hard to get such problems resolved and they continue for a long time with new twists and turns. You are likely to be blamed, but the problems continue. Communication can be difficult and stressful. I've had this situation for years and I am anxious to find a more reliable supplier.”
“I'm an energy consultant If you are runing a business and you are facing any kind of issue like meter problem, outstanding balance, wants to get out from your current supplier switch the supplier contact me on my what's app.
Independent Consultant
Adam Hadingly
07868 119197
Note: only send me the text on what'ss app application.”
“Worse utility company I’ve ever had the misfortune to encounter. My bills more than doubled after changing from EDF to utilita. I was conned in to changing suppliers thinking I was getting a much better deal but I definitely wasn’t. They also fitted smets 1 smart meters which they shouldn’t be fitting,they should be smets 2. I know this because I am a gas engineer. They do this on purpose because it makes it harder to change suppliers because they’re old technology and most suppliers can’t support them. I was trying for months to find an energy supplier that could support these old meters and eventually found Shell energy to take over and they are a god send. I’ve had many sleepless nights because of utilita, they’re nothing but con artists and rob you blind. To anyone who is struggling to get away from them try Shell energy they’ve been great.”
“Since joining utilita our monthly DD has gone from £85 to £298 they are impossible to contact. When you do get through they hang up the phone. Utilita promise to call you back and never do. They even refuse to implement the agreed solutions set out by the ombudsman. They are totally unprofessional and a disgrace to the energy industry.”
“We ended up with this company after it took over the one we were with. Not been with them for 18 months and yesterday received a bill from them, even tho we know our account was nil when we switched companies. When we were with them they were rubbish. Definitely do NOT recommend. Not paying what they are now requesting as we don’t owe them, where they have dragged up this so called bill from is beyond me”
“I moved into my flat in June 2019
I was only with utilia for two months send a final bill for £443 .56 l having been trying to get this sorted. Got a letter from utilia on the 22/03/2021 .so l them phone telling them the bill is to high waste of time they will just won't listen l have told them lm not paying it”
“I phoned up to get the top up number as I did not receive my top up card and the person said it's the wrong number and in the next shop they said the number is to long”
“DO NOT GO WITH THIS COMPANY!!!
I am a student and just moved in to my first ever flat, set up with utilita as that was what m metre was with, I started on about £1 a day and then slowly but surely they RACKED the price up everyday, I’m a month in living here and I’m above £20 a day, phoned a couple times to ask why the price is rising and they’ve been like we don’t know? They’ve been not once helpful told me not to have my heating on but it’s snowing and I’m freezing?! I did a day where I used no heating no nothing and I was still above £8. When I called the complain second time they wiped my app so I couldn’t see how much I was using a day and when I called a third time they’ve disactivated my app so it says utilita is having problems with the app and I have had to top up through their website! I have managed to switch to sse now but they have been so sketchy it’s ridiculous have spent nearly over £300 on electric in one month?! Please don’t go with this company!”
“Dreadful dreadful company and there customer service staff are some of the rudest people on the earth. They allowed a transfer into my disabled (nonverbal) child’s name and they refuse to do anything about to, they are also refusing to allow to switch elsewhere. Absolutely rubbish difficult obnoxious people”
“Absolute rubbish!
You pay via the APP and it can take days for the payment to show on your meter.
The APP for the Gas and Electricity is pathetic. It doesn't give you the amount of funds on your meter, just an estimated balance based on your last meter reading 10 hours ago!
I can see how they are ripping off vulnerable people. You can't work out how much has actually gone onto your meter!
There are a lot of vulnerable people out there, some with mental health problems and this method of not showing payments on your meter is very confusing for them and any errors, overpayments would be very hard to spot.
High prices and poor accountability from this company. Get out ASAP and look for a cheaper and more professional supplier.”
