“Been with them a month! Paid my bill and they say they haven't recieved the £115 that I've paid. Can't get through on the phone and they never respond to my emails. Won't be paying another penny until that money is found!”
“A year since i moved to a property with a Utilita smart meter.Firstly 2 and a half times cost of BG at my previous property.Used the app at the start and loaded up the account.The money went into 2 different Utilita accounts and no credit for my cash.Used the phone line and finally got energy which showed a different Utilita account name.Unable to trace where my £200 went despite sending bank copies and using the app via Utilita themselves.This company is ripping off its customers and if the customer service is anything to go by they must be treating their staff just as bad.”
“Absolutely diabolical service avoid this company at all costs, ive just had a £173.00 bill from this company for my business premises, I Normally pay £73.00 a month.
I've sent meter readings in every month,with out fail, now to be told I owe them an extra £100, I only work 4 days a week in a little lockup shop, their customer service is useless, the guy on the other end of the phone, was very rude, and totally incompetent, no help at all.
Im so glad I'm out of contract with them now, and definitely moving company, there service is abysmal. 😡 they don't even deserve 1 star tbh.”
“My bills doubled over night not what I was promised now im really struggling everyday and they just don't care
STAY CLEAR BE WARNED MISERY AWAITS ANYONE WHO DEALS WITH THESE”
“Problems started in 2019 when we bought a property that Utilita supplied to. Apparently the original supplier had gone bust and they took over.
We had no idea who was supplying gas and electricity until we started receiving random bills addressed to the occupier.
I tried to get this sorted but they would not entertain me as my name was not on the account.
When I finally got the account put in my name I refused to pay for any usage prior to my first reading that I submitted to them. All previous bills were estimated and they didn't know the meter readings on the day that I moved in!
Fast forward 12 months. I have been submitting readings monthly and clearing the bills monthly however, and despite knowing that the matter has been referred to the Ombudsman and despite offering to reduce the alleged balance owed to which I did not accept, last Monday 2 debt collectors from face2face turned up at my house along with someone from Utiltita. They wanted to install a pre payment meter. Not a chance!! I have never been in debt to any Utility company in the past 20 years of owning properties.
The face2face field agent threatened to return in 3 days, drill the locks, kick the door in and gain entry. They have no legal right to even come to my house without an appointment let alone make threats.
I have tried to switch suppliers but they block the move because of the alleged debt.
Absolute disgraceful company. I have made an official complaint to face2face and am contemplating forwarding the video recording of their visit to the police.
They cannot prove the debt and I wont pay it!!”
“We had trouble getting a Smart Meter installed by other well known Companies at our house so when Utilita installed one quite quickly we were pleased. All seemed to sail along fine for a couple of years and the 'compare prices' always came up with Utilita.
To cut a long story short the wiring to the Smart Meter was not connected properly and we had a fire.
An investigation was made and it took several months to get Utilita to find out it was the fault of whom they sent to install this meter.
We were compensated by £50 which just covered a basic clean up of our 3 bedroom house and nothing more.
It took me 6 months to replace items and get our house back to normal.
Utilita does not put the customer first.
As you can imagine I had to hold myself back in writing this review !”
“Worst supplier. Can't change because they keep adding money on. Worst customer service. Waiting for hours to get spoken to only to be put through different lines. Expensive. Impossible to switch
Do you yourself a favor and don't ever go on this supplier!”
“Put money on meter on friday didnt show on the meter, waited till monday as they said they couldnt do anything as the department was closed ,phoned monday morning and the person i spoke to didnt really know what they where doing ,they put a block on my account and said they couldnt do anything till they traced where the money had went and why it hadnt went on my meter.my power died as they couldnt put the credit on that had been added on the friday and had to sit from 10:30am till 8:30 pm with no power and refused to put it back on till they traced where this money that didnt show on meter .they would have left us all night with no power and put me in the position where i had to ask someone for a loan of money as i dont get paid till halfway thru the week .left us in a house with no power having to light candles to see with no fire alarms as they run off the electric which is a health and safety risk. The guy that blocked our account put my own and my familys lives at risk in my eyes ,Even tho we had topped up our meter and they could see that we had but it hadnt went on to the meter .....the guy i spoke to deserves to be sacked for what he did”
“Worst customer service I’ve EVER had. Trying to talk to the right human is impossible. They love putting you on hold for ages before cutting the phone off.”
“Cannot use their portal as don’t have smart meter. Cannot access bills or even pay a bill unless I pay as a guest! Take forever to answer your call. Have to repeat actions over and over before you get a response. Curt and rude staff. I would NOT recommend this company.”
“Not great at all, Changed to them last week and have been waiting for a new pre payment keys for gas and electric. Ha dgto call today as not received to be told that my connection has been cancelled!!!”
“DO NOT USE THIS COMPANY!!! They cut off our electricity with no notification to say they were doing so. I have rung them over and over again to change my address and they take no notice. I now have paying guests in my holiday home with their food rotting in the freezer and no electricity. They said they would send out an engineer, the engineer has not turned up!! I have been on hold with them most of the day. PLEASE AVOID THIS COMPANY!!”
“Bad customer service, you will be waiting long hours until someone answered you then you will found out that he is not the right person, very poor bad and worst customer service”
“Conned into a contract..lied about pay as you go..I expressed I didn't want that..said I'd be direct debit.but its still PAY AS YOU GO! Rep also failed to say prices going up next month..when I phoned them to cancel she said rep wouldn't be aware of that! Bo@@ocks! Wont let me cancel cos it's over cooling off period..I tried to phone them a week ago to cancel..well I ain't doing it.and I'm paying no exit fee.im going British gas price fixed for 2 years.there door to door sales are bullish..and down right intimidating..dont even talk to them! Slam door in face..”
