Utilita Energy Reviews

Name: Utilita Energy
Rating: 1.14

1.1 Rating 641 Reviews

3 %

of reviewers recommend Utilita Energy

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1.1

Based on 641 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Utilita Energy 1 star review on 4th February 2025

Anonymous

Utilita Energy 1 star review on 10th January 2025

Julie Glaister

Utilita Energy 1 star review on 16th November 2023

Alan

Utilita Energy 1 star review on 28th February 2023

Kyei Addai

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put money on meter on friday didnt show on the meter, waited till monday as they said they couldnt do anything as the department was closed ,phoned monday morning and the person i spoke to didnt really know what they where doing ,they put a block on my account and said they couldnt do anything till they traced where the money had went and why it hadnt went on my meter.my power died as they couldnt put the credit on that had been added on the friday and had to sit from 10:30am till 8:30 pm with no power and refused to put it back on till they traced where this money that didnt show on meter .they would have left us all night with no power and put me in the position where i had to ask someone for a loan of money as i dont get paid till halfway thru the week .left us in a house with no power having to light candles to see with no fire alarms as they run off the electric which is a health and safety risk. The guy that blocked our account put my own and my familys lives at risk in my eyes ,Even tho we had topped up our meter and they could see that we had but it hadnt went on to the meter .....the guy i spoke to deserves to be sacked for what he did”

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Posted 3 years ago

“Worst service ever. Massively over charge after promises of savings and go back on their payment deals resulting in harassment.”

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Posted 3 years ago

“Worst customer service I’ve EVER had. Trying to talk to the right human is impossible. They love putting you on hold for ages before cutting the phone off.”

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Posted 3 years ago

“Very expensive and has gone up recently alot. Can't get through on phone when needing support . Do not recommend”

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Posted 3 years ago

“Been on hold for 30 mins can't get electric stupid stupid way to post post for gas or electric”

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Posted 3 years ago

“Cannot use their portal as don’t have smart meter. Cannot access bills or even pay a bill unless I pay as a guest! Take forever to answer your call. Have to repeat actions over and over before you get a response. Curt and rude staff. I would NOT recommend this company.”

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Posted 3 years ago

“Very expensive doubled our Bill within days”

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Posted 3 years ago

“Not great at all, Changed to them last week and have been waiting for a new pre payment keys for gas and electric. Ha dgto call today as not received to be told that my connection has been cancelled!!!”

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Posted 3 years ago

“DO NOT USE THIS COMPANY!!! They cut off our electricity with no notification to say they were doing so. I have rung them over and over again to change my address and they take no notice. I now have paying guests in my holiday home with their food rotting in the freezer and no electricity. They said they would send out an engineer, the engineer has not turned up!! I have been on hold with them most of the day. PLEASE AVOID THIS COMPANY!!”

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Posted 3 years ago

“Bad customer service, you will be waiting long hours until someone answered you then you will found out that he is not the right person, very poor bad and worst customer service”

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Posted 3 years ago

“Conned into a contract..lied about pay as you go..I expressed I didn't want that..said I'd be direct debit.but its still PAY AS YOU GO! Rep also failed to say prices going up next month..when I phoned them to cancel she said rep wouldn't be aware of that! Bo@@ocks! Wont let me cancel cos it's over cooling off period..I tried to phone them a week ago to cancel..well I ain't doing it.and I'm paying no exit fee.im going British gas price fixed for 2 years.there door to door sales are bullish..and down right intimidating..dont even talk to them! Slam door in face..”

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Posted 3 years ago

“My uncle who is not on line has just told me when NPOWER finished he joined you. Now his bills have increased 100%. He is a disabled pensioner and hardly uses energy in his tiny bungalow as he is frightened to. He has been paying you £80 each month for the summer months on a smart meter too. It's only been reading 3p an hour!!! What on earth is going on. He paid approximately £40 a month with NPOWER up until Christmas 2020. I will contact his family asap as this is very disturbing. Cheers Mr S Smith”

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Posted 3 years ago

“Absolutely disgusting I signed my brother-inlaw up through the app and never received our vouchers they said itss because he received a phone call andd not the app this is twice its happened Rob dogs I'll not be signing anyone else up to this company”

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Posted 3 years ago

“I haven't signed up with them but they send me daily automated voicemails (DAILY) as they are blocked. Can't get rid of them as the only way would be to agree to their service. Absolute nightmare!”

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Posted 3 years ago

“Why are fake four and five star reviews allowed on the site? The help and advice services seem frightened to challenge the suppliers also. The customers are left to deal with issues alone - often complicated ones, over many years.”

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Posted 3 years ago

“1 Star is too generous. This company has been the bane of my existence since BEFORE I moved in. Before moving I attempted to change from Utilita to Octopus. Octopus said they couldn't as I didn't have the correct meter. Utilita then told me I had to be with them for a month before I could change my meter to a credit meter. I have been here over a year. They also did not notify me of winter saver-knowing I am disabled. I was ignored when questioning. And if they did "answer," my questions, they would always avoid the actual question. They never ever gave me an actual answer. Always misread or misinterpreted on purpose. They are expensive as well. They even cut my energy supply off without warnings I was low. When I reinstated it (thankfully I had 4G on my phone) about 20 minutes later, the dog *** app they have sent me 3 notifications. They were a week late. Their app also has been crashing lately. Can't even pay easily. I don't have a key or a card like most prepays-so a no to the post office as a disabled person. This company has messed me around for too long. I am at breaking point with them. I seriously, seriously urge you not to join this company. I PROMISE the 4-5 star reviews are from bots made by the company to try and boost the reality. (Companies are well known to do this btw) I cannot stress this enough as a vulnerable person too. If you are in any way disabled, struggle with mental health, physical health, money etc. DO NOT JOIN. And if you are moving somewhere that has them in place, you must try your hardest to facilitate a switch before they trap you. Just like they did my neighbour. He was overcharged constantly and kept trying to leave, even his current supplier said they couldn't do what they did. And he was not allowed to leave for over a year, had to get charity representatives involved to force them to let him leave. I know this will happen for me next too. Please do not join. They are awful, evil, selfish, cunning and down right spiteful. Please listen to me.”

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Posted 3 years ago

“"Complete rip off". Once again, they get you onboard and up go your prices. My electric has doubled in cost and i am topping up every other day while i wait for British gas to take me over. I would not recommend these con artists.”

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Posted 3 years ago

“This is my horror story. (Copy paste from a complaint letter to Utilita) In about March a very nice guy came to my house, explaining that Utilita could install a smart meter and replace my old key meter for free. They also explained that we could switch to any other supplier after the smart meter has been installed. The person explained that it should take about 2 months to install the smart meter, and get it all arranged. After not hearing from Utilita for about 1,5 months, not getting any status updates or anything, I called Utilita and asked them what’s going on. They told me that they were extremely busy and they would ‘’flag’’ my account so that I could get higher priority. I waited another month, without hearing anything. I called again, and they said that they are really sorry and they flagged my account again (or something along those lines) and someone would contact me soon. After this, I was getting sick of hearing the same thing over and over. I created a complaint and received a letter about this with a customer reference number. I patiently waited another month, until now, before continuing to try and get something arranged. Nothing has been done with my complaint, it has fallen upon deaf ears. Nothing has been done with my previous phone calls, despite ‘’my account being marked/flagged’’. An electrician has now come to my house (unrelated to Utilita), to replace our fuse board and now our key meter is no longer showing anything on the LCD panel, however, the backlight is still working. I called Utilita to get a smart meter installed. The same day I was told a technician would come out to my house to install a smart meter. Later in the day, I received a phone call saying that they can’t get anyone out (despite saying they could) and someone would visit the next day between noon-3pm. The next day (today), someone came at around 2 Pm and installed the smart meter. He told me that the credit that was on the old key meter could be easily switched to the smart meter when I called a certain number. A red light is constant next to the ‘WAN’ on the router, indicating that It has trouble connecting to the Wide Area Network of Utilita. The App is saying there is no smart meter on my property and prompts me to arrange an appointment to get one installed. The little touch-screen hub that I received with the smart meter switches between ‘connecting’ and ‘not commissioned’. I called up again, explaining everything that’s going on. The person on the other side of the phone line told me that they can get a technician out within 2 weeks. He also told me that they cannot see the credit on the old key meter and they need to do something, something, something to read how much is left on it (honestly was getting too frustrated at this point and wasn’t listening anymore). about 15 minutes passed before I called again, frustrated with the 2-week window. It’s too long, I won’t accept that. I hate being a difficult customer, but I wanted someone at my door within a week. Can absolutely not recommend this company. If they offer to install a smart meter and switch to another company afterwards, just don't accept the offer. What you got right now is working and it's good enough. --------------------- Currently trying to call them up, getting the 2 week window down and emailing another complaint letter to their company.”

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Posted 3 years ago

“Horrible company not many of there numbers work iv tested positive covid and ask if could have my debt recovery rate lower from 35 percent to 25percent witch it said in letter they sent me and they just said no horrible company”

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Posted 3 years ago

“The worst energy company in the world dont use - over charge and never return calls - ended up reporting to the ombudsman who confirmed that their customer service and billing was appalling”

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Posted 3 years ago

Utilita Energy is rated 1.1 based on 641 reviews