Utility Warehouse Reviews

"I signed up with UW (Utility Warehouse) in October and submitted all the correct meter readings. I was concerned and repeatedly messaged them asking why UW hadn\u2019t started yet, but they didn\u2019t provide clear responses. They kept saying the bills would arrive, but they never did. This continued from October, and in January and February, I contacted them again. Still, no bills arrived. Finally, in February, I received the electricity bill for several months, all at once, and now in early March, I received the gas bill as well.\r\n\r\nI paid the full electricity bill, but the gas bill came with an absurdly high charge. They claim I didn\u2019t submit the December meter reading, but this is not true. I sent all the readings, including for December. I was under the impression they would send the bills separately, month by month, but instead, they accumulated multiple months into one large bill. Even though I had already submitted my readings, they claimed they couldn\u2019t make corrections because they hadn\u2019t received the December reading. This doesn\u2019t make sense since I submitted it on time.\r\n\r\nHere are the readings I sent:\r\n\r\n\r\nThe estimate they provided was excessively high and does not reflect my actual usage. The amount they charged is far beyond what I normally consume, as shown by my previous bills. Even with the estimate, they cannot justify sending such an inflated charge. There is no way I could have used that much in such a short time frame.\r\n\r\nTo make matters worse, in March, my meter reading still hasn\u2019t reached the amount they showed in the December estimate. How is it possible for me to have used that much when I haven\u2019t even reached those numbers yet? It doesn\u2019t add up.\r\n\r\nWhat I\u2019m questioning is not my willingness to pay; it\u2019s the way they have handled the billing. They have accumulated bills from October, November, December, January, February, and March all into one huge bill. They\u2019ve combined all these months together and sent them as one payment, which I clearly stated would be a financial problem for me. I raised this concern months ago in our WhatsApp conversations, but they refused to resolve it. It feels like this was done deliberately.\r\n\r\nThey should have at least sent the bills for October, November, and December separately, and then the ones for January and February separately, and so on. Instead, I\u2019m being forced to pay everything at once, which is causing significant financial strain. I\u2019ve repeatedly mentioned this issue, but they chose not to listen or act on it.\r\n\r\nNow, I am being asked to pay more than \u00a3870 in less than two months, between the electricity, gas, and water bills. In February, I received a bill for \u00a3357, and then in March, I received another bill for \u00a3540. How am I supposed to manage to pay this amount in such a short period of time? This is an enormous amount of money, and I don\u2019t have the financial capacity to pay both bills in less than a month. I made it clear this would cause me significant hardship, but they ignored it.\r\n\r\nI am also questioning the high estimate they\u2019ve made. My meter reading has not come close to the numbers they estimated, and as of now, we\u2019re in March, and I\u2019m still nowhere near their December estimate. For example, they claimed I used \u00a3282 of gas in December, but when I calculate my usage for December, January, February, and March, I\u2019ve still not reached \u00a3200 in total. How can they justify charging me that amount?\r\n\r\nIn the past, with all the other energy providers I\u2019ve had, I\u2019ve never experienced anything like this. They always sent the estimates according to my usage, and whenever I submitted my readings, the bills were always accurate and arrived on time. I\u2019ve always been responsible with my payments, and my usage has been consistent and fair.\r\n\r\nI am asking for an urgent resolution to this issue. I want the bills sent correctly, with reasonable estimates that reflect my actual usage, and I demand that they be sent separately, as requested \r\n\r\n\r\n\u2e3b\r\n\r\nThis situation is causing me a lot of headaches. I\u2019m struggling to focus on my work, and everything is being disrupted because of it. I\u2019ve always made sure everything was in order, and I don\u2019t like dealing with these kinds of issues, which only bring frustration. I never want to experience something like this again."

"I signed up with UW (Utility Warehouse) in October and submitted all the correct meter readings. I was concerned and repeatedly messaged them asking why UW hadn\u2019t started yet, but they didn\u2019t provide clear responses. They kept saying the bills would arrive, but they never did. This continued from October, and in January and February, I contacted them again. Still, no bills arrived. Finally, in February, I received the electricity bill for several months, all at once, and now in early March, I received the gas bill as well.\r\n\r\nI paid the full electricity bill, but the gas bill came with an absurdly high charge. They claim I didn\u2019t submit the December meter reading, but this is not true. I sent all the readings, including for December. I was under the impression they would send the bills separately, month by month, but instead, they accumulated multiple months into one large bill. Even though I had already submitted my readings, they claimed they couldn\u2019t make corrections because they hadn\u2019t received the December reading. This doesn\u2019t make sense since I submitted it on time.\r\n\r\nHere are the readings I sent:\r\n\r\n\r\nThe estimate they provided was excessively high and does not reflect my actual usage. The amount they charged is far beyond what I normally consume, as shown by my previous bills. Even with the estimate, they cannot justify sending such an inflated charge. There is no way I could have used that much in such a short time frame.\r\n\r\nTo make matters worse, in March, my meter reading still hasn\u2019t reached the amount they showed in the December estimate. How is it possible for me to have used that much when I haven\u2019t even reached those numbers yet? It doesn\u2019t add up.\r\n\r\nWhat I\u2019m questioning is not my willingness to pay; it\u2019s the way they have handled the billing. They have accumulated bills from October, November, December, January, February, and March all into one huge bill. They\u2019ve combined all these months together and sent them as one payment, which I clearly stated would be a financial problem for me. I raised this concern months ago in our WhatsApp conversations, but they refused to resolve it. It feels like this was done deliberately.\r\n\r\nThey should have at least sent the bills for October, November, and December separately, and then the ones for January and February separately, and so on. Instead, I\u2019m being forced to pay everything at once, which is causing significant financial strain. I\u2019ve repeatedly mentioned this issue, but they chose not to listen or act on it.\r\n\r\nNow, I am being asked to pay more than \u00a3870 in less than two months, between the electricity, gas, and water bills. In February, I received a bill for \u00a3357, and then in March, I received another bill for \u00a3540. How am I supposed to manage to pay this amount in such a short period of time? This is an enormous amount of money, and I don\u2019t have the financial capacity to pay both bills in less than a month. I made it clear this would cause me significant hardship, but they ignored it.\r\n\r\nI am also questioning the high estimate they\u2019ve made. My meter reading has not come close to the numbers they estimated, and as of now, we\u2019re in March, and I\u2019m still nowhere near their December estimate. For example, they claimed I used \u00a3282 of gas in December, but when I calculate my usage for December, January, February, and March, I\u2019ve still not reached \u00a3200 in total. How can they justify charging me that amount?\r\n\r\nIn the past, with all the other energy providers I\u2019ve had, I\u2019ve never experienced anything like this. They always sent the estimates according to my usage, and whenever I submitted my readings, the bills were always accurate and arrived on time. I\u2019ve always been responsible with my payments, and my usage has been consistent and fair.\r\n\r\nI am asking for an urgent resolution to this issue. I want the bills sent correctly, with reasonable estimates that reflect my actual usage, and I demand that they be sent separately, as requested \r\n\r\n\r\n\u2e3b\r\n\r\nThis situation is causing me a lot of headaches. I\u2019m struggling to focus on my work, and everything is being disrupted because of it. I\u2019ve always made sure everything was in order, and I don\u2019t like dealing with these kinds of issues, which only bring frustration. I never want to experience something like this again."

"I signed up with UW (Utility Warehouse) in October and submitted all the correct meter readings. I was concerned and repeatedly messaged them asking why UW hadn\u2019t started yet, but they didn\u2019t provide clear responses. They kept saying the bills would arrive, but they never did. This continued from October, and in January and February, I contacted them again. Still, no bills arrived. Finally, in February, I received the electricity bill for several months, all at once, and now in early March, I received the gas bill as well.\r\n\r\nI paid the full electricity bill, but the gas bill came with an absurdly high charge. They claim I didn\u2019t submit the December meter reading, but this is not true. I sent all the readings, including for December. I was under the impression they would send the bills separately, month by month, but instead, they accumulated multiple months into one large bill. Even though I had already submitted my readings, they claimed they couldn\u2019t make corrections because they hadn\u2019t received the December reading. This doesn\u2019t make sense since I submitted it on time.\r\n\r\nHere are the readings I sent:\r\n\r\n\r\nThe estimate they provided was excessively high and does not reflect my actual usage. The amount they charged is far beyond what I normally consume, as shown by my previous bills. Even with the estimate, they cannot justify sending such an inflated charge. There is no way I could have used that much in such a short time frame.\r\n\r\nTo make matters worse, in March, my meter reading still hasn\u2019t reached the amount they showed in the December estimate. How is it possible for me to have used that much when I haven\u2019t even reached those numbers yet? It doesn\u2019t add up.\r\n\r\nWhat I\u2019m questioning is not my willingness to pay; it\u2019s the way they have handled the billing. They have accumulated bills from October, November, December, January, February, and March all into one huge bill. They\u2019ve combined all these months together and sent them as one payment, which I clearly stated would be a financial problem for me. I raised this concern months ago in our WhatsApp conversations, but they refused to resolve it. It feels like this was done deliberately.\r\n\r\nThey should have at least sent the bills for October, November, and December separately, and then the ones for January and February separately, and so on. Instead, I\u2019m being forced to pay everything at once, which is causing significant financial strain. I\u2019ve repeatedly mentioned this issue, but they chose not to listen or act on it.\r\n\r\nNow, I am being asked to pay more than \u00a3870 in less than two months, between the electricity, gas, and water bills. In February, I received a bill for \u00a3357, and then in March, I received another bill for \u00a3540. How am I supposed to manage to pay this amount in such a short period of time? This is an enormous amount of money, and I don\u2019t have the financial capacity to pay both bills in less than a month. I made it clear this would cause me significant hardship, but they ignored it.\r\n\r\nI am also questioning the high estimate they\u2019ve made. My meter reading has not come close to the numbers they estimated, and as of now, we\u2019re in March, and I\u2019m still nowhere near their December estimate. For example, they claimed I used \u00a3282 of gas in December, but when I calculate my usage for December, January, February, and March, I\u2019ve still not reached \u00a3200 in total. How can they justify charging me that amount?\r\n\r\nIn the past, with all the other energy providers I\u2019ve had, I\u2019ve never experienced anything like this. They always sent the estimates according to my usage, and whenever I submitted my readings, the bills were always accurate and arrived on time. I\u2019ve always been responsible with my payments, and my usage has been consistent and fair.\r\n\r\nI am asking for an urgent resolution to this issue. I want the bills sent correctly, with reasonable estimates that reflect my actual usage, and I demand that they be sent separately, as requested \r\n\r\n\r\n\u2e3b\r\n\r\nThis situation is causing me a lot of headaches. I\u2019m struggling to focus on my work, and everything is being disrupted because of it. I\u2019ve always made sure everything was in order, and I don\u2019t like dealing with these kinds of issues, which only bring frustration. I never want to experience something like this again."

"I signed up with UW (Utility Warehouse) in October and submitted all the correct meter readings. I was concerned and repeatedly messaged them asking why UW hadn\u2019t started yet, but they didn\u2019t provide clear responses. They kept saying the bills would arrive, but they never did. This continued from October, and in January and February, I contacted them again. Still, no bills arrived. Finally, in February, I received the electricity bill for several months, all at once, and now in early March, I received the gas bill as well.\r\n\r\nI paid the full electricity bill, but the gas bill came with an absurdly high charge. They claim I didn\u2019t submit the December meter reading, but this is not true. I sent all the readings, including for December. I was under the impression they would send the bills separately, month by month, but instead, they accumulated multiple months into one large bill. Even though I had already submitted my readings, they claimed they couldn\u2019t make corrections because they hadn\u2019t received the December reading. This doesn\u2019t make sense since I submitted it on time.\r\n\r\nHere are the readings I sent:\r\n\r\n\r\nThe estimate they provided was excessively high and does not reflect my actual usage. The amount they charged is far beyond what I normally consume, as shown by my previous bills. Even with the estimate, they cannot justify sending such an inflated charge. There is no way I could have used that much in such a short time frame.\r\n\r\nTo make matters worse, in March, my meter reading still hasn\u2019t reached the amount they showed in the December estimate. How is it possible for me to have used that much when I haven\u2019t even reached those numbers yet? It doesn\u2019t add up.\r\n\r\nWhat I\u2019m questioning is not my willingness to pay; it\u2019s the way they have handled the billing. They have accumulated bills from October, November, December, January, February, and March all into one huge bill. They\u2019ve combined all these months together and sent them as one payment, which I clearly stated would be a financial problem for me. I raised this concern months ago in our WhatsApp conversations, but they refused to resolve it. It feels like this was done deliberately.\r\n\r\nThey should have at least sent the bills for October, November, and December separately, and then the ones for January and February separately, and so on. Instead, I\u2019m being forced to pay everything at once, which is causing significant financial strain. I\u2019ve repeatedly mentioned this issue, but they chose not to listen or act on it.\r\n\r\nNow, I am being asked to pay more than \u00a3870 in less than two months, between the electricity, gas, and water bills. In February, I received a bill for \u00a3357, and then in March, I received another bill for \u00a3540. How am I supposed to manage to pay this amount in such a short period of time? This is an enormous amount of money, and I don\u2019t have the financial capacity to pay both bills in less than a month. I made it clear this would cause me significant hardship, but they ignored it.\r\n\r\nI am also questioning the high estimate they\u2019ve made. My meter reading has not come close to the numbers they estimated, and as of now, we\u2019re in March, and I\u2019m still nowhere near their December estimate. For example, they claimed I used \u00a3282 of gas in December, but when I calculate my usage for December, January, February, and March, I\u2019ve still not reached \u00a3200 in total. How can they justify charging me that amount?\r\n\r\nIn the past, with all the other energy providers I\u2019ve had, I\u2019ve never experienced anything like this. They always sent the estimates according to my usage, and whenever I submitted my readings, the bills were always accurate and arrived on time. I\u2019ve always been responsible with my payments, and my usage has been consistent and fair.\r\n\r\nI am asking for an urgent resolution to this issue. I want the bills sent correctly, with reasonable estimates that reflect my actual usage, and I demand that they be sent separately, as requested \r\n\r\n\r\n\u2e3b\r\n\r\nThis situation is causing me a lot of headaches. I\u2019m struggling to focus on my work, and everything is being disrupted because of it. I\u2019ve always made sure everything was in order, and I don\u2019t like dealing with these kinds of issues, which only bring frustration. I never want to experience something like this again."

"This company needs closing down. Not only does it not act within law but it likes to bypass when it\u2019s acted out of law. This company sent Haste to my property cut off my gas since 8th October which wasn\u2019t even addressed to myself, and think they can dismiss my statement of truth. Not only will be statement be witnessed by notary. Court proceedings will start. I am going to push for commercial lien on this company and most probably will be instructing court bailiff to recover what they owe me as they are now debtor. Don\u2019t let this company (friction) bully you. Take action as no one above law. See them in court. Actions taken on said day was for another person and not me. My children are born with illness. This company think I will let this pass. Never!!!"

"Worst broadband ever had\r\nWorst broad band ever had. I took a connection a year . When I try to move my house they said you carry your connection with you but contract will restart which is again 1.5 years . I will be moving my house again after 1 year. Then I have to continue for another 1.5 year that\u2019s means in a way they are not allowing you to leave them . Also my 1st month bill is 100\u00a3 I only had internet for 20 days ( in that 50\u00a3 is for missing appointment) They are real frauds in looting your money. Never take a broadband connection from these guys. I\u2019m filing a complaint against them in consumer court"

"Worst broadband ever had\r\nWorst broad band ever had. I took a connection a year . When I try to move my house they said you carry your connection with you but contract will restart which is again 1.5 years . I will be moving my house again after 1 year. Then I have to continue for another 1.5 year that\u2019s means in a way they are not allowing you to leave them . Also my 1st month bill is 100\u00a3 I only had internet for 20 days ( in that 50\u00a3 is for missing appointment) They are real frauds in looting your money. Never take a broadband connection from these guys. I\u2019m filing a complaint against them in consumer court"