“I thought the service was excellent. The delivery was very fast and I was informed along the way. Delivery as advised. I was very happy with the products as well and they are all high quality items which were very well priced and also discounted due to sale. I would 100% buy other items through this site.”
“You always seem to have what I'm looking for in stock. The orders arrive quickly and exactly as described on the website. From the moment I place my order until I receive it, I get constant updates.”
“I look after my kit, so when something does go wrong, it's usually a fault with the item. I've still got my first air mat from 30 years ago and it works fine.
How I and the issue are treated is a big deal to me. When my Big Agnes Rapide SL (the most comfortable sleep mat I've used), started leaking I initially contacted Big Agnes, who responded straight away and said it is a warranty issue and contact my supplier and get back to them if there was a problem.
I therefore contacted Valley and Peak. Again I received a quick response and a label to return the mat for free.
In less than a week, they had received the mat, inspected it and I received the replacement. Just in time for a wild camp the following night.
I believe you only truly realise how good companies or people are, when something goes wrong. Most are nice when they are trying to get your money. Valley and Peak and Big Agnes are even better when something goes wrong and I will happily buy from both again. Some other supposedly premium UK brands could learn a lot from these.
Thank you.”
“Excellent customer service and a really personal experience thanks to Jim. I bought a rucksack that didn't quite suit me. There was nothing wrong with the pack, it just didn't fit my body very well as the torso length was too long. Jim understood my concerns, answered emails promptly and offered some alternatives that weren't quite right. He then came up with a different idea that was an inspired alternative. A women's version of the same pack with a shorter torso length. It sounded perfect, the same features in a size that might fit me better.
There were no qualms whatsoever about swapping the pack out for the alternative and it arrived the next day. It does fit better, but I've yet to try it properly. Communications were good, Jim understood what I was asking, gave sensible answers and always replied promptly.
I couldn't ask for more.”
“Ordered a Helinox chair, got it a couple of days later. No issues, fast efficient service. More than happy with the product and service. Will definitely use again, and can highly recommend!”
“We ordered a Helinox chair from these guys on a Wednesday evening, it arrived by lunchtime Friday ! Great service, well packed and super fast despatch & delivery.”
“Valley a peak had both the products I wanted and a really great price!. One was a stove a the other a spork. The transaction was smooth a both products came well packaged and in no time at all. The whole process was really good and I’d use Valley and Peak and definitely recommend them”
