Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.39

4.4 Rating 277 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 277 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

Write Your review

Tell us how Vansdirect Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello, it’s my second van from Vansdirect. I would give them 5 stars, but it’s been 7 months since my purchase, and I haven’t received logbook yet.....”

Helpful Report

Posted 5 years ago

Hi Mr Rys Thanks for your feedback. We are glad to hear you are satisfied with the resolution we discussed on the phone today. As mentioned, don't hesitate to contact us should you need any assistance in the future. Thanks, The Vansdirect team

Posted 5 years ago

“Delivered quickly”

Helpful Report

Posted 6 years ago

Hi there Thanks for taking the time to leave us some feedback. Happy to help! The Vansdirect team.

Posted 6 years ago

“although the service on providing the van was good I have had to mark down because we have still not received the V5 documents. If for any reason we are stop by the police we have no registration documents to prove ownership.”

Helpful Report

Posted 6 years ago

“Didn't deliver on the date agreed.”

Helpful Report

Posted 7 years ago

Author didn't leave any comments.

Helpful Report

Posted 7 years ago

“My van was delivered late and not to the specification, Whilst the staff at the call centre were both pleasant and polite, when asked when is my van going to be delivered ? This could not be answered, Following delivery I asked why it was wrong and why wasn't it checked as it was a special order, I got apologies and the offer of a small refund, I could have refused the vehicle but that would have resulted in Another 3 months ish wait without a van so in effect take or leave it. If you want bog standard vans to be delivered whenever then Vans direct are for you, If you have any specific requirements then beware!”

Helpful Report

Posted 7 years ago

“Van arrived at my property dirty on the outside, did look in showroom condition for a new vehicle The inside driver side had a paper mat which was also muddy as it had been raining that day, driver could vanish quick enough”

Helpful Report

Posted 7 years ago

“still waiting for the owners manual for this van.”

Helpful Report

Posted 7 years ago

“Very helpful salesman but was unfortunately was told what I wanted to hear regarding delivery times and deposit..... So next time it's elsewhere I'm afraid.”

Helpful Report

Posted 7 years ago

“I have ordered several vans/truck and generally been very good. However twice they have let me down massively. All the way through the ordering process up until the deposit has been taken have been told the vehicle is in stock. Once the deposit have been taken was subsequently told the vehicle is not achaly in stock. This has cost me considerable amount of money by not having a vehicle for a newly employed enginner. I don't think I would order again from them.”

Helpful Report

Posted 7 years ago

Vansdirect Ltd is rated 4.4 based on 277 reviews