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Vansdirect Ltd Reviews

4.4 Rating 277 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

4.4

Based on 277 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stars if I could , rubbish company and don’t tell you that you will be the 2nd owner on the log book and they don’t even send you the log book , never deal with these again and I advise anyone else not to , yes it does say you may not be the 1st owner on the logbook on the agreement but you would think that was for lease/ purchase not normal finance , very misleading and not a nice buying experience at all , customer service rubbish and have a very bad attitude, STAY CLEAR OF THEM”

Posted 5 years ago

“Worst ever company, selling pre registered vans as new vans without telling this to customers. Avoid at all costs.”

Posted 6 years ago

We are sorry to hear that you are dissatisfied. A small percentage of our vehicles are pre-registered and are heavily discounted to reflect this. We ensure that this is stated on our New Vehicle order confirmation, under the heading of ‘Important Information’ which we ask all customers to read thoroughly before signing and returning to us. We have tried to contact you and will continue to do so to discuss this further. Thanks, the Vansdirect team.

Posted 6 years ago

“Amazing service from Mike and the team at Vans Direct. Nothing was too much trouble. We got a fantastic deal on a new van and it was delivered to our home. We highly recommend this company and thank them for helping us start our new business in style! Jo and Chris (Page Photography)”

Posted 5 years ago

“Don’t use these people.. They are destroying our business. They have over fifteen thousand pounds of our money and we still have no van. They keep apologising for delay, over 5 weeks now, and still no van,although we were promised it would take 10 days. The sales people lie all the time, they just want your money and the customer service are no better. Avoid at all cost.”

Posted 5 years ago

“Van supplied on time. However, six months down the line, the van had a puncture and when calling out Green Flag we discovered the wrong locking wheel nut key had been supplied. This meant the tyre could not be changed at the roadside and had to be recovered to a garage, where the wheel locking nut had to be removed with specialist tools. The result being the van was off the road for two working days, we had the expense of the garage and downtime. Spoke to Vans Direct who have denied all responsibility and said we should have spoken to the dealership who supplied the vehicle. We pointed out the vehicle was supplied by Vans Direct but they are not interested in contributing towards the cost we have incurred. We have bought a few vans from Vans Direct before but rest assured we will not buy from them again. Like dealing with a used car sales lot.”

Posted 6 years ago

Hi Fiona, we are disappointed to learn that you did not use the manufacturer's appointed breakdown provider who would have been able to assist with locking wheel nut issues. We appreciate that you have incurred costs - we suggest that you contact Green Flag in relation to this. Thank you

Posted 6 years ago

“Everything! They keep the V5 so you can't sell it easily and you won't get it for a year! The small print says the vans can be pre-registered mine turned up late from a muddy airfield with manufacturers stickers all over it! As for the finance don't try and settle early you will be charged for the full term including interest less a small discount (2%) They don't mention this important detail, but it's hidden in the small print. There is something very suspicious of the way they arrange finance and sell it, mine for HP via BNP Paribas - for which I've no doubt they get a commission. I believe their credit licence should be revoked and I am making such representations to the relevant authorities.”

Posted 6 years ago

We thank you for bringing this to our attention, as per our discussions we are currently working on a resolution to the concerns you have raised. Thank you.

Posted 6 years ago

“Bought a van from you last year great service, bought another this year and had chiller fitted , paid for in full , when am I going to get it ? Had no contact from yourselves and no log book . Van purchased in march”

Posted 7 years ago

“This is the first time I have used an online company to purchase new fleet vehicles, and given the savings that I have achieved from my normal route via a dealership, it has been a very worthwhile financial experience. The service provided by Vans Direct was excellent and I would certainly recommend them to my other business contacts. Billy Kirkwood Managing Director RobertRyan Homes”

Posted 7 years ago

“Vans direct were very prompt and helpful don’t know about their after sale service”

Posted 5 years ago

“Van is rubbish. Bits blown in on paintwork. Satnav don’t work. Plastic bits broken. Arrived dirty from docks. Third gear crunches everytime you select it, can’t get reverse with out putting it into 1st gear first. As soon as van was washed could see where patches had been sprayed. I suppose thats what you get for £15000. Not good for a new van. These vans should be sold as B Grade. After delivery was taken no one from Vans Direct telephoned me to see if all was ok or not. Not great.”

Posted 5 years ago

Hi Mr Wilson We have tried to contact you in order to discuss the problems you having been having. We do not seem to have any record of you reporting any problems. Please give us a call or email us so that we can look into this for you. Thanks The Vansdirect team

Posted 5 years ago

“Supplied me with a great van at a great price., love my H2L3 Boxer.”

Posted 5 years ago

“Hassle free buying of 3 new vans for our fleet”

Posted 5 years ago

“Clear information, answered all of my (many!) questions and got my new van to me when they said they would, which was great as I was getting desperate! Thanks again Vansdirect, would recommend you to any of my friends and colleagues.”

Posted 6 years ago

Hi James Thanks for your kind review. We are delighted to hear that you are happy with the service received. See you next time! The Vansdirect team.

Posted 6 years ago

“Fast reliable service. Thanks”

Posted 6 years ago

Hi James, thanks for the feedback - happy vanning! The Vansdirect team

Posted 6 years ago

“Really helpful with choosing the right van saved money compared to dealers delivery and customer service excellent”

Posted 6 years ago

Hi Mr Clarke Thanks for the feedback, we are delighted to have been able to help. The Vansdirect team

Posted 6 years ago

“Managed to get a new 67 plate for my new business. No hassle and nice staff. The van is on the way. Thanks all!”

Posted 6 years ago

Hi there, thanks for taking the time to leave us a review. We hope your new van serves you well! The Vansdirect team

Posted 6 years ago

“Excellent professional service all made easy to understand and no hidden costs”

Posted 6 years ago

Hi there Happy to be of service - here's to many years of great service from your new van! Thanks for the feedback Vansdirect team

Posted 6 years ago

“What went right?? Nightmare company. Would NEVER recommend them to ANYONE. Ripped off beyond belief. Thought we were leasing a vehicle only to find that we are now buying it at an inflated cost. Put down a £500 deposit being told we'd get it back only to find that we wouldn't. Was told it was a 4 week turnaround, but it took three months. Staff couldn't care less - they're only interested in getting money in. If you own a business STEER WELL CLEAR OF THESE PEOPLE. And just to add insult to injury, they're now taking their money out of the wrong bank account!”

Posted 7 years ago

“Where should I start. I was not advised about the set up fee of £240 for the finance. It was then taken from my bank twice and I had to wait a week for it to be refunded. I was told the balance was due the day before the van was delivered which again was not true and incorrect information. The van arrived with No Sat Nav which again I had to wait for it to be delivered. This took nearly 2 weeks. For all of these problems I have not recieved an apology let alone any compensation. I have zero confidence in yourselves and I won't be purchasing my next van through your company. Please remove me from your mailing list and sms service.”

Posted 7 years ago

“Vans Direct were the only supplier to find a Euro 6 Transit at short notice in the spec (or close to it) that I needed. Even my local Ford dealer didn't come up with anything close, and would have charged more for a less well specified vehicle. Quick, courteous and efficient - thank you. Mark P”

Posted 7 years ago

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Vansdirect Ltd is rated 4.4 based on 277 reviews