Vansdirect Ltd Reviews

Name: Vansdirect Ltd
Address: Unit 6 The Courtyard Imperial Park, Newport
Rating: 4.38

4.4 Rating 279 Reviews

84 %

of reviewers recommend Vansdirect Ltd

Company Reviews

Questions

Metrics

4.4

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

0800 169 6995

Email:

nathan.flint@vansdirect.co.uk

Location:

Unit 6 The Courtyard Imperial Park
Newport
NP10 8UL

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Vansdirect Ltd 5 star review on 7th March 2017

Mr Colin Newbery

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With a clear conscience, I can recommend VansDirect. After reading the comments below, I was very apprehensive about working with this company, but I decided to give them a chance, and I do not regret it. Matthew and Chloe were very helpful, from choosing a car to its delivery. The car arrived on the scheduled date and time. There was excellent communication with the employees of this company; they respond quickly to messages and are helpful when needed. I RECOMMEND them.”

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Posted 4 months ago

“Terrible experience. I wouldn't use this company ever again - if you're looking for a smooth and timely delivery. This is definitely not the company for you. Despite speaking to the person in charge and being given assurances. They were given 9 days to prepare for an AM delivery on a Monday. The majority of the morning went without any update and it took me calling to get any information. Until I was told it will be 2-3pm at 12:22. Staff were professional throughout, which is the only positive I can share. Fast to take your money. Slow to deliver the van. Lots of outsourcing and blaming the other company - no one really taking responsibility for any errors/fault. Certainly don't care about how they will impact your business financially by delaying such a delivery, not arriving during the time slot stated. I would recommend you take your business elsewhere. If you experience the same contact the Car Finance Ombudsman for advice on your situation. Also do a GDPR request so you can have access to the phone calls and personal data held by the company.”

Helpful Report

Posted 5 months ago

“Like other people have said. DO NOT BUY FROM VANS DIRECT. I bought a van from Vans direct and I have had nothing but trouble with it. It was delivered with a scratch and dodgy paint work. Also the alarm kept and is still going off after 6 months. They denied I sent them pictures of the scratches and have been completely useless in helping with the alarm. I believe, this was an issue with the van before it was delivered. They have no clout with the dealers what so ever.”

Helpful Report

Posted 1 year ago

“Do not buy a van from this company, utter shambles, they delivered a vivaro with a cracked windscreen, covered it up with a sticker, the van broke down in a week, still not got it back from vauxhall dealership, customer service is shocking, avoid at all cost.”

Helpful Report

Posted 2 years ago

“Hi brought a van from vans direct looked in great condition took it home 2 weeks later washed the van then on 2 doors it had massive indents on 2 doors so not happy. It must of been well hidden when we bought the van which they didn't point out to us when asking about the bodywork condition etc the company itself seems fine but the damage to the doors we should of been told as we would not of bought the van its not just a couple of indents its massive amounts I expect a few with a van 4 years old but not loads all over the doors .”

Helpful Report

Posted 3 years ago

“Stay well clear !! If something goes wrong you struggle to get your money back Payed £500 deposit to start then the vat over 3k I understood deposit non refundable Kept putting delivery date back so I cancelled the van and went else where Had to ring 3 times about my refund where nobody want to talk to you They payed me £500 out of over 3.5 k back In the hands of Solicitor’s now More money more expense My advice would be to stay well clear of vansdirect”

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Posted 4 years ago

“Really pleased with Vansdirect,great service,very helpful and easy to deal with,special thanks to Ryan Mason and Elaine for all their help!!”

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Posted 5 years ago

“I’m really happy with vansdirect, they went about & beyond to make sure I was left completely happy with there service & this is the case, really happy with everything they done & they made sure to stay in touch just to check everything was done to my liking, Due to my level of happiness ive awarded them 5*”

Helpful Report

Posted 5 years ago

“Very helpful and supporting along the process.”

Helpful Report

Posted 5 years ago

“The delivery guy took 6 hours to get here so was 2 hours late didn’t think much of it till next morning noticed 2 flat tyres with screw in from the same ones used for ply lining Had to buy 1 new tyre and have 1 puncture repaired Can I get reimbursed for these”

Helpful Report

Posted 5 years ago

Dear Mr Strachan We are sorry to hear about the issue you had with the delivery. We understand that your vehicle was delivered back on 26th March and we do not appear to have had any report of the issues reported at that time you took delivery. We will, however, refer your comments to the relevant department and ask that they contact you today (Monday 13th May 2019) to discuss the issue further. We would like to assure you that we are committed to investigate any issues of this type. Thank you.

Posted 5 years ago

“Brilliant if you know what you want then get a price then it’s a yes or no”

Helpful Report

Posted 5 years ago

“Good product knowledge and excellent service and support thanks”

Helpful Report

Posted 5 years ago

“Not able to contact anyone by phone on any number supplied. Usually a bad sign of the companies stability?”

Helpful Report

Posted 5 years ago

Hi there, we have been having technical difficulties with our phone lines this morning but it's now sorted and you should be able to reach us. Thanks

Posted 5 years ago

“Fantastic Service, Swift Decision and a Perfect Delivery. Awesome Company, whom I couldn't recommend enough. Happy owner of a Mercedes Sprinter 314cdi lwb high top. Thanks, Martin Hayes”

Helpful Report

Posted 5 years ago

“Great service, really easy to deal with. Great price and vehicle arrivd in a short amount of time. Will use again.”

Helpful Report

Posted 6 years ago

“Amazing service from Mike and the team at Vans Direct. Nothing was too much trouble. We got a fantastic deal on a new van and it was delivered to our home. We highly recommend this company and thank them for helping us start our new business in style! Jo and Chris (Page Photography)”

Helpful Report

Posted 6 years ago

“I was initially sceptical about buying a van "on-line", but after being very disappointed with the level of customer service from traditional showrooms, I was prepared to give VansDirect a try. The service I got from VansDirect was second to none. They did everything they said they would do, and our new van was delivered on time and without fuss. The van was entirely as expected and could not be faulted in any way. I would definitely recommend this company and would have no issue with using them again in the future.”

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Posted 6 years ago

“Easy to deal with. Communication was regular through every step. Only wish there was a slightly better handover process”

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Posted 6 years ago

“Phoned vans direct a bit sceptical about buying a van over the internet, but the chap I spoke to was very reassuring about their service. I placed an order with him on the Saturday and by Monday lunch time every aspect of my order was confirmed, colour, spec even gave me the reg number of my new van. The process from there was great, phone calls to let me know how it was all going and to arrange delivery, van delivered on time on the date stated and it was exactly what I ordered. V5 log book arrived 2 weeks later. Excellent service, good prices, I will definitely use these again”

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Posted 6 years ago

“Vans direct were very prompt and helpful don’t know about their after sale service”

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Posted 6 years ago

Vansdirect Ltd is rated 4.4 based on 279 reviews