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Vapesourcing Reviews

2.7 Rating 204 Reviews

43 %

of reviewers recommend Vapesourcing

Company Reviews

2.7

Based on 204 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Vapesourcing 1 star review on 28th September 2023

Vapesourcing 1 star review on 16th August 2023

Vapesourcing 1 star review on 16th August 2023

Vapesourcing 1 star review on 31st August 2022

Vapesourcing 1 star review on 31st August 2022

Vapesourcing 1 star review on 31st August 2022

Vapesourcing 1 star review on 30th August 2022

13

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice experience, I ordered the new Smok Nord 4 kit with two Bottles of E Juice, they arrived in perfect condition. Delivery took 1 week using USA shipping. People need to look more. If the product says pre-order and you order it, there isn’t a guaranteed delivery time or when using Hong Kong shipping it is shipping all the way from China, it’s going to take a few weeks to months, this is why I recommend using USA warehouse or CN-ZN warehouse to avoid the issue. Also try waiting for the products to become available before pre ordering. Great company”

Vapesourcing 5 star review on 3rd March 2021

Posted 3 years ago

“Never got my vape lost 100dollars.”

Posted 3 years ago

“I purchased a SMOK Nord 4 kit from them. I received a faulty product. The next day I contacted them via email and explained the problem. They didn't get back to me for about 10 days when they asked me to explain what the problem is and to send them a video showing the issue. I explained again what the problem was and I made a video showing the product doesn't work. I waited again several days until they responded and they asked me to do another video. Today, it is a month since I received the faulty product and I still don't have an acceptable response/resolution. They have the worst customer service and don't even think to get a solution if there's a problem with their products. I will never buy anything from them again.”

Posted 3 years ago

“I'd give them 0 stars if I could. I have placed several orders from them and the first was received in a satisfactory amount of time, although their internal shipping process took as long as the actual shipping time. Since then my following orders stagnated in a status of 'Processing' for weeks even after multiple emails. I have played email tag with them and was told on multiple orders some items were backordered and asking me to choose replacement items, and this only after I inquired several times about the delay. Each time I asked to have the backordered item cancelled and refunded so the other items could ship. This was usually met with more silence or again asking me to choose a replacement. I actually received a better response from their Hong Kong supplier than the US based location who stated it was due to Chinese New Year and then shipped the order the next Monday. Finally, after saying multiple times I wanted the back-ordered item refunded the US warehouse shipped me the items they had in stock, 2 weeks after I ordered it. The other item is still listed as processing so I don't think they have any intention of refunding the price as I requested. As for the positive reviews here, I would say those people are either very fortunate or paid shills from the company. I will not be ordering from VapeSourceing again.”

Posted 3 years ago

“Really Great service, I don’t understand all the negative reviews. I got my Smok novo in a timely manner. Use USA warehouse for guaranteed fast delivery”

Vapesourcing 5 star review on 28th February 2021

Posted 3 years ago

“The worst ever They took my money because I used credit card payments, not Paypal, and they didn't send anything and didn't answer my emails.”

Posted 3 years ago

“Wont return my emails - Ordered on the 18th of January 2021. They provided tracking but the tracking states that it has been sitting in their warehouse for the last 12 days - Unacceptable. Worst customer service. I want to cancel my order and go through a more reliable distributor. Stay away from this company - Its not worth the frustration and headache. I emailed them 6 days ago to get some information - nothing”

Posted 3 years ago

“I ordered a full kit for a Luxotic DF vape box. The description listed everything that was to come with the kit. It said I would recieve an email to track it when it was shipped, and that it should arrive in 3-5 business days. I never got the email, but 6 days later a package arrived. Inside was a single poor quality vape box with nothing else. No battery, no tank, and none of the 10 or so accessories listed in the kit. I sent an email to customer service about it and they replied with one sentence: "Please double check". I wrote back stating that the small manilla envelope was very easy to "double check" and that is all I recieved. I asked for the rest of my items or a full refund. They wrote back stating that I ordered the "Kit", and that the box was all that I ordered. I sent screen shots of the product and description of the items included in the kit, directly from the email I recieved confirming my order when I placed it. It is all listed in the description, and they are telling me that what i ordered is just the box.”

Vapesourcing 1 star review on 2nd February 2021

Vapesourcing 1 star review on 2nd February 2021

Posted 3 years ago

“I ordered vape pen on 12/29/20. It is now 1/15/21 and still have not received the item. When I was tracking the item it was in Hong Kong for 8 days and then went to Chicago where it was sitting when I wrote this review. Dont expect to just call them because their customer service number is in China. They have a chat function on the website that no one answers. Sent an email and still waiting for a reply. Now accepting the fact of a $69.99 is a loss. These great reviews of fast service are either paid bots or live in China.”

Posted 3 years ago

“we purchased two vaping devices and they did not last a month. They both quit working and would not charge. I did everything that the directions said to do. (Joytech) reset, etc. I e-mailed them and they have such insane protocol to get the warranty. They will not help, they said I have to video the problem and e-mail it to them. I sent them an e-mail with both serial numbers and order numbers and an explanation of the problem. The video will not work. They will not replace or refund our money. DO NOT BUY ANYTHING FROM THESE RIP OFFS !”

Posted 3 years ago

“They will NEVER stand behind a warranty. Ask you to ship back to china- 50 dollars shipping, even tho they have a CA warehouse. CHECK REVIEWS FIRST, total scam. Prices ARE too good to be true”

Vapesourcing 1 star review on 25th December 2020

Posted 3 years ago

“When you contact customer support for a device less then 30 days old, your treated like a liar. The rep asked me to make a video and email it to someone else, and wasted 40 minutes of my time "looking into the order" only to tell me I needed to still make a video and email someone else. Save your money and buy local.”

Posted 3 years ago

“Got exactly what I ordered very fast.”

Posted 3 years ago

“Sent me a faulty vape, will not replace until I provide video of vape not working. How is anyone supposed to show video of a vape not working?”

Posted 3 years ago

“Hello community, I bought my Aromamizer Tank there 45$ Straight off the package, I recognized, the tank extension has a production failure and reported to the dealer. (Never used, or wicked it, threading of extension chimney is off axis to the tank, not bent ! ) Mass products can have an issue, no problem - BUT that Vapesourcing did not even answer to 3 detailed warranty claims, . . that is a place where I will never buy anything again. Stay hydrated”

Posted 3 years ago

“Listen they stole my money! I placed a order with vapesourcing. The package was set to arrive from over seas to me in the US with 12 days. I tracked my packed all the way to my state and was found to have incorrect shipment address. Contacted customer service told them they did not properly lable the package and was in route back to them. I double checked my order recipe and my address was stated correctly. They said the package was coming back to them and gave me two options. 1. When they get the package back I pay another shipment fee to send it back to me again for delivery 2. I receive half of my total amount and pretty much out the other money for there mistake.. Total rip off, do not buy from vapesourcing!”

Posted 3 years ago

“Received my vape with in 8 days and have nothing but good things to says about this website. Will definitely be using them again very soon. Thank you for the affordable product and fast shipping. I don’t know why so many put role have bad experiences with this website but everything they promised same true to me.”

Posted 3 years ago

“At first seeing some of the reviews and with how cheap the products are I was very hesitant and thought it was too good to be true but I figured I only spend $30.00 with shipping included so it was worth the risk. I was beyond pleased with vapesourcing.com. I’ve had absolutely zero problems. I’m in Philadelphia PA and my product got shipped to me in 8 days flat. I don’t know why so many people are complaining about shipping but all I can say is I have nothing but good things to say about this website. Don’t let the bad reviews scare you, I was not paid for this review Lollll. I purchased the isticknowos by Eleaf. So happy & will definitely be using this website again.”

Posted 3 years ago

“I’ve been trying to contact these people for about four weeks now still haven’t heard back from them still haven’t received my package I called my bank and let them know that that the item I ordered wasn’t sent to me and that I wanted to file a claim against the people I will never order from these people again this site is a hack and the people are very terrible at their customer service”

Posted 3 years ago

“One star its too much. Horrible Customer Services & Terrible Products. Don't Waste your money with this Company. They are a Joke.!”

Posted 3 years ago

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Vapesourcing is rated 2.7 based on 204 reviews