Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,714 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

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“I recently ordered a TV. I was kept informed by text throughout about my delivery, and it arrived exactly as I expected, and the product is great. It was in the sale and a great purchase, and I was even able to pay for it in 3 interest free instalments which is very helpful too”

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Posted 8 years ago

“My order from Very.co.uk came very fast and I ordered some things the same, but in other sizes as I was not sure of the fit of the item. I was so pleased with my order and I only had to send the other sizes back, I could not believe how quick I was notified my order had been returned, then notified the cost was being processed back to my bank account and again notified when the money was in my bank. fantastic organisation from Very.co.uk Thank You”

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Posted 8 years ago

“Quick delivery and easy returns”

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Posted 8 years ago

“I ordered a fridge and freezer from Very at a very good price and i was kept informed of the progress of the order at all stages of the delivery and i was able to choose time. slot for delivery,which was on time and the delivery men were very pleasant and the goods were very well packaged,very impressed this was a good experience.”

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Posted 8 years ago

“Very (Shop Direct) took a direct debit payment that put my very account in credit because 'they say' their system did not recognise that I had paid off what I owed and my account was clear, and that it would take 10 days to be re-credited, not a happy chappie, would not recommend then, very POOR customer service, difficult to understand their call centre operators, seems like the are in a different country”

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Posted 8 years ago

“Bought a Hoover a few months ago which has broken. Customer services says they can't access account as it's been closed but bad says they should have it on file for at least 2 years. Customer services are diabolical. Had phone put down on me twice as they couldn't help.”

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Posted 8 years ago

“Happy, my item arrived the next day”

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Posted 8 years ago

“Supplied damaged goods. Picked up goods but have never processed the refund. Having to go to the credit card company to get money back.”

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Posted 8 years ago

“Everything I buy from Very is very good quality. There is no delays in delivery and its normally within 1 to 2 days and its free click and collect”

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Posted 8 years ago

“Ordered two TVs. One was delivered with broken screen. Numerous phone calls and still have not replaced the damaged TV or refunded the money. They have had our money for over six weeks.”

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Posted 8 years ago

“I ordered a car seat which was due for delivery in two weeks. After two weeks had passed with no sign of the order I contacted Very. They said to ring back in 48 hrs for an update. Called back but still no sign of the order. They could not tell me how long it would take as they had no contact with the supplier of the set. I couldn't understand how they could sell something they don't have and have no way of finding out where it is.”

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Posted 8 years ago

“A massive range of products at reasonable prices. The payment options are also very helpful. Highly recommended.”

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Posted 8 years ago

“The item that I ordered was delivered very quickly and at a great price made my purchase an enjoyable experience, I would recommend Very "very" highly.”

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Posted 8 years ago

“I have shopped with Very for the last couple of years or so. I have always found it really convenient, particularly with the Buy Now Pay Later & the free Collect+ service. I have spent hundreds of pounds with them and intended to continue to do so until last night when an item went AWOL & the service I received was beyond belief! The gentleman I spoke to told me he couldn't help me until tomorrow, said that the Collect+ location was closed so couldn't call (they weren't), told me he can't do anything because "people make stuff up" so he had to check and said it will probably be delivered "tomorrow or something". After almost an hour I gave up and had to wait until this morning to attempt to resolve the situation (which is still ongoing). He told me he was the best person to speak to, he was the one to help me - yet he was doing nothing to help me! He told me there were no senior members of staff I could speak with, only him and his colleagues. No team leader, supervisor or manager as "they don't work that late". He also told me that he and his colleague had no access to email when I asked him to confirm in writing that he can credit my account. Needless to say, nothing was credited and I was back on both the phone and live chat this morning. These guys are not only rude, they're incompetent. I refuse to EVER shop with you again....I hope you go into administration! & looking at other comments on here/social media, it's a possibility with all the negative reviews! Thank god!”

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Posted 8 years ago

“Really wanted wireless headphones but after two pairs that where pretty pricey turned out to be faulty and then just not suitable to my ears these guys just took them back no problems no drama :)”

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Posted 8 years ago

“Fantastic service and quality products at amazing prices, really pleased thanks Very.co.uk”

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Posted 8 years ago

“good service”

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Posted 8 years ago

“Highly recommend this catalogue company. Fantastic delivery service - had something delivered within 24 hours!”

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Posted 8 years ago

“Not enough space for me to go through the list of phone calls, emails, non returned calls regarding my faulty tv. Even trying to return was a nightmare!!! Do not deal with, support centre is someone walking round a building g site with a laptop in Africa!!!”

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Posted 8 years ago

“Don't get me wrong the set up in terms of pricing, sales, returns and even deliveries (for the most part) is very good and actually shopping is very easy and straight forward. HOWEVER hit an issue or require simple answers that aren't available in the FAQs/Help section then you might aswell suffer with what ever issue you are having. Terrible terrible customer service, should never have gone non-UK based. Sometimes have to call 3/4 times just because you get cut off when agents don't know they have answered or don't like the sound of your query. When you don't get cut off questions or explanations are required to be said over and over again. Call backs are never adhered too, if a connection is lost you never get a call back out of courtesy, YOU have to call them back and sit on hold all over again. Just very very poor basic customer service. I dread having to call them, I have to make sure I'm comfortable and prepared for an emotional rollercoaster every time!!”

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Posted 8 years ago

Very is rated 1.7 based on 1,714 reviews