Name: Very
Rating: 1.71

“Customer services were not helpful at all they try to charge me for items I haven’t received after making me wait 3 weeks for it do not buy from here”

Helpful Report

Posted 6 years ago

“So I finally get through to someone about why my order had been declined on my very account and their answer was it was declined due to a male saying my name on my voice mail and if I want to recieve the deal I would of had, I will have to wait a further 6 months to re-apply.. Shocking and disgusting”

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Posted 6 years ago

“Just avoid You probably wont get your item but you will need to pay”

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Posted 6 years ago

“Awful company. Absolutely disgusting service, horrible agents. I very much regret signing up and spending money here! Firstly, they offered me 600£ credit then took it away. I thought I'll live with that and placed an order and paid for it with my debit card. They took the money, as they left my bank account (160£+) but my items never arrived because they declined the order. This is not acceptable! After calling the bank and spending a good hour on the phone they confirmed that Very lied about not receiving the payment and gave me proof of payment and auth code. I called Very again, rude girl on the phone kept denying that they received the payment - what a joke! Had absolutely enough of these clowns. Avoid, avoid and once again AVOID!”

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Posted 6 years ago

“Worst customer service ever After over 10 phone calls, 4 months, every “technical issue” occurring to my case possible... I am still no closer to getting a refund”

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Posted 6 years ago

“Really, do not buy anything from these people - they must be about to go into liquidation.. They are consistently breaking UK laws and have negative reviews everywhere. I have never 'reviewed' before but this is so bad that people really need to be warned about them. I contacted them to request a refund for a faulty HP laptop that I purchased from them at the end of October 2018. The laptop has broken twice (with the same hard drive failure issue), and as such is obviously of very poor quality. I contacted their customer services department on Wednesday 17th April 2019 and spent several hours trying to arrange for the laptop to be returned to them and a refund to be arranged. This process was the worst customer service experience I have every encountered. The first person I spoke to could not find any record on their system of the initial computer fault and HP repair, and they were quite rude to me. I called back with the reference no of the first HP repair and requested a refund. After a long and arduous conversation I was finally told that a carrier (Yodel) had been arranged for today (Friday 19th April) and that I would receive email confirmation shortly after the call. I asked about specific packaging for the goods (as all carriers stipulate their requirements) but the operator refused to give me any information and stated that it should be 'securely packaged'.. I raised this as an issue due to the ambiguity of this statement but she just kept repeating the same thing, which I told her was not an appropriate response and asked for written confirmation of the requirements - she did not provide this. After this call I didn't receive the email so called back. The next person I spoke to told me that nothing had been arranged and that it wasn't policy for Very to collect goods so I would need to take the laptop to a parcel direct shop, while trying to arrange this (as no address label was available to download on my account) the telephone operator hung up on me! I then had to call back again. At this point I had to go through the whole explanation of the issue process again with a third person, this person told me that Yodel would be collecting my parcel today (Friday 19th April) and that it wasn't policy for them to send out confirmation emails or address labels for this but that the parcel people would not have a label with them either and that he would read out the address to me over the phone. I told this person that I was not happy with this as I needed the returns information in writing in order to protect myself against fraud. I then told the operator that I would need to speak to a manager, they refused to let me speak to anyone. At this stage it became quite clear that their customer service team are only interested in pretending that a situation has been resolved and outright deceiving customers - so I told the operator that it was obvious nothing was being sorted out so I would have to call the complaints department. I then tried to find a complaints number and was put through to their PPI complaints team, who then put me back in touch with their electrical after sales team as they don't seem to have a department for dealing with other issues. I was then told again that a collection had been arranged for today, and after much discussion was sent the email confirming this and in a separate email was sent an address label (although this label has post office written on it not Yodel). So, it came as no surprise to me that the laptop has not been collected today April 19th (as arranged) and that the extremely time consuming and exhausting exchange with their customer services department was completely pointless! I spoke to 4 different people who all gave me conflicting information about the returns process, which took many hours out of my working day. I have waited in all day today for a collection that has obviously not even been arranged. This is not only utterly frustrating but also highly unethical. I have never experienced such appalling customer service, and having now looked online this seems to be standard practice for this company. This is unacceptable in the UK as it breeches consumer rights and as such I will be raising this issue with trading standards. *Updated - i have still not been able to return the laptop. It is now been over a week! They eventually arranged a collection but the carrier 'Yodel' were totally unprofessional, they didn't collect as was arranged then came on a day i had not arranged, (please see my other review for them specifically as the whole thing was a complete disaster) but they refused to give a receipt, they didn't have an address label and just expected me to hand over a laptop with no proof of postage! I then contacted Very again yesterday (25th April) and they rebooked a collection with added 'special instructions' to ensure they provide me with a receipt for the collection. This was booked for today but yet again, they have not sent a confirmation email or turned up to collect.. I have never encountered such a completely unprofessional service - they make it almost impossible to return goods!!! I have just tried to get a tracking number from their online customer services so I can at least check the status of the collection but they refused to give it to me stating that they don't have access to this! A complete shambles!!! ----------------”

Helpful Report

Posted 6 years ago

“Worst customer service ever didn’t receive item that I’d paid for in advance , call centre staff cannot speak or understand english very well , it really is very poor service AVOID this company much better alternatives online elsewhere”

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Posted 6 years ago

“TV arrived Thursday, we tried it in caravan Saturday ,rang them Sunday and told them sound was awful and I wanted to send it back,I was told because it was turned on I had to go back to manufacture under warranty,very wouldn't listen.When I asked for complaints department I was blanked by online help.Avoid very at all costs.When I left a review it was moderated and taken down.”

Helpful Report

Posted 6 years ago

“Beware of very flexible accounts!!! They require payment every 4 weeks not monthly! Which means you will be required to make one payment at the beginning of the month and one at the end before your monthly salary gets paid. If you don't pay this they will charge you a £12 default fee, forcing you into debt!!! You will never be free from very!!!”

Helpful Report

Posted 6 years ago

“Terrible service. Failed to deliver my order. I've spent days trying to sort out, being forced through their awful web chat. Been fobbed off, lied to, promised call backs that don't materialise, constantly being sent back through chat into the same loop. They have unilaterally rearranged delivery for date I told then I was not available. And still I am getting nowhere with them. Avoid this company!!”

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Posted 6 years ago

“DO NOT ORDER ANYTHING BUY NOW PAY LATER, I had £300 left to pay off after a year (I wasn’t aware the year was up) they charged me £275 interest!!!! No warning or anything!”

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Posted 6 years ago

“If this company continues the way they are it won’t take long to be investigated or even closed down. I’ve called 6 times in the space off 2 weeks. Not only was I put on hold for 45 minutes, ( the agent didn’t even get back ) spoken to rudely by members of staff. Line was disconnected after requesting for complaints ( all on separate calls with different agents ! ) . I had probably spoken to 1 genuine useful person who tried to help. I will not be purchasing anything ever again from Very. If this the hassle I went thought considering my account ‘pay now’. I would not want to do know what it would be like if it was ‘but now, pay later ‘”

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Posted 6 years ago

“Utterly pathetic company, staffed by morons and incompetents, and serviced by some of the worst IT services that have ever existed. They cannot deliver on time, and lie about this. They blame everyone but themselves for this too. Then they back it all up by employing morons with zero care for customer service. The company is a joke, so buyer beware is in greater force than normal.”

Helpful Report

Posted 6 years ago

“Utterly pathetic company, staffed by morons and incompetents, and serviced by some of the worst IT services that have ever existed. They cannot deliver on time, and lie about this. They blame everyone but themselves for this too. Then they back it all up by employing morons with zero care for customer service. The company is a joke, so buyer beware is in greater force than normal.”

Helpful Report

Posted 6 years ago

“If you use this company, MAKE SURE YOU DO NOT SWITCH OFF PAPER STATEMENTS. I bought some items on BUY NOW PAY LATER in November and setup a VDD (Variable Direct Debit). I could log onto my account and see the VDD had been setup and could ammend it, so I thought that it was active. The first payment for the goods was not due for a month so I thought that this was more than enough time for the VDD to be activated and payments to start being taken. I thought it was all fine, but in the small print it said that I needed to still make minimum payments to the account. WHY? If my VDD showed as being active and could be amended? I HAVE ALSO GOT A DEBIT/CREDIT CARD REGISTERED ON MY ACCOUNT WHCH COULD HAVE BEEN USED TO MAKE THE MINIMUM PAYMENT. I have recently checked my Credit Score which before this oversight was 985, I now have a poor credit mark against my name and my credit score has now dropped. I feel that if I had not switched off my paper statements I would have got a demand letter for the outstanding minimum payment which was only £5 pounds. I have never missed a payment on anything ever and now thanks to a very poor system I have a credit mark against my name for what I am being told will be 6 years.... I have contacted Very and just got a reply letter saying my complaint was not being upheld. Thank you Very I will be closing my account this week so It can't happen again in the future.”

Helpful Report

Posted 6 years ago

“Ordered 5 items, 1 came broken, another one was replaced with something not even remotely similar. It's been 2 weeks and they were not able to arrange a collection for these. SHAME!I am now on my 3rd call with their customer service and been hung up in my face.Ombudsman,now #very”

Helpful Report

Posted 6 years ago

“The top I ordered was lovely but disentangle arie on time and when it did was so disappointed ordered a size up as it looked small online So ordered a size 14 was so small not a true size”

Helpful Report

Posted 6 years ago

“Ridiculous company structure, the advisors block you actually speaking to anyone, then told manager wasn't there she had clocked out and gone home, rang back straight away to be told manager was dealing with complaints, call back never happened regardless , then told unless they open your account on the system nothing is recorded then they don't have to help you, this is an on going theme. Loonies running the asylum come on very how many bad reviews does it take to actually sort this out, does everyone have to go to FSO to receive any semblance of customer service. Oh and the item in question a dining table has gone up by £100 still waiting for a call. Oh rang back this morning and incredibly told tell me what the issue was , as nothing recorded on the account lying is one thing, this seems to be the company ethos . Lie, fob people off, lie again just never admit or address any issues ever absolute joke, never use this company”

Helpful Report

Posted 6 years ago

“Harrasing company sending me letters stating my account balance is £50. I returned an item,the refund was issued yet they keep sending me letters for payment.You then continue to cut me off when I telephone you.Your an utter disgraceful organisation who needs to be taken to court for your conduct.”

Helpful Report

Posted 6 years ago

“Avoid them don’t buy anything there customer excelence department will say there the finance department to avoid complaints the social media live chat team kizzy thomas Jess are responsible for reading reviews left against Very if your review is bad they will report it I’ve had hem report 3 reviews already they add interest to items and the interest is more than double the cost of the item they will accept orders they don’t even have stock for hold your money for weeks untill they have the stock if you authorise someone else to speak on your behalf they will terminate all calls and chats you start if you order something that’s broken they tell you to contact the supplier the contact is between myself and very not the supplier if you send something and it’s broken we contact you how many bad reviews saying the same thing does it take for them to realise everyone’s saying the sameness thing”

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Posted 6 years ago

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