Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service”

Helpful Report

Posted 6 years ago

“I ordered a dining table and 6 chairs, one of which broke as soon as my partner sat on it. I asked for a replacement to be sent and I would post back the faulty chair, as they could be taken apart, as they were when they arrived.. They refused to do that and said I had to return the whole set, even though I did not have the packaging, which I had thrown away. Apart from that, I am a disabled pensioner and could not have packed it all up again anyway, as it was so heavy, being made of glass with a metal frame. It seemed stupid to send back a whole set anyway, as the cost to them would have been very expensive, paying for a courier to come and pick the whole set up from the OUTER HEBRIDES! I complained to their Customer Services, saying that I was not happy at all with their solution, or with a small partial refund and my postage refunded, but they offered nothing else and I just had to accept what they said. I tried leaving some truthful feedback about this terrible company and their shocking Customer Services, who cannot deal with customer problems and are useless. They are all too busy talking to each other when you phone, so they cannot hear what you are saying, or vice versa. I will never use them again, unless they get rid of their Indian call centre and use a British one who do care for customers and also the couriers that they use not up to standard. My 3 attempts at leaving feedback were taken off their website, so no one could read how bad they were. It is about time that Trading Standards were investigating this really bad company.”

Helpful Report

Posted 6 years ago

“Had a chair delivered that was damaged, asked for a collection and replacement but as I'd paid up front I was told they would need to collect this item before they returned my money and then I would have to order again and pay another delivery charge. Would never ever use these people again.”

Helpful Report

Posted 6 years ago

“I spent Christmas eve on the phone trying to make sure my daughter's present would in fact be delivered in time for Christmas- as promised and as per delivery service paid for staff assured me it was on route and not to worry...I was told not to go out and buy it elsewhere as it was on its way. LIES...was told at 5pm when all shops were shut that all the other staff lied and it was never going to be delivered in time!!!! Complete apathy and lack of concern. Don't recommend at all...they can't be trusted and gave no concern for their customers so I would recommend anyone else steer clear...unless you want to pay for disappointment and frustration”

Helpful Report

Posted 6 years ago

“Order one gift for Christmas and wrong goods delivered twice in 3 days time even when you call and confirm. Went to post office for return during weekend in rain and had to go to post office for return again...It is not what weekend should be right?”

Helpful Report

Posted 6 years ago

“Delivered wrong fridge freezer. Would not take it away. Refused to refund until they had it back (picked up at their convenience) despite knowing this left us with no fridge freezer with food in coolbags defrosting and would not send the correct item to exchange them as we had to start a whole new order. Ordered from AO instead, next day delivery, no probs. Still waiting for Very to take theirs away. Atrocious customer service.”

Helpful Report

Posted 6 years ago

“TV became faulty after 2 months. Very refused to get involved and I was told to contact the manufacturer. Luckily Toshiba had a UK office. Now 2 months after I started the return process I am still waiting. I will never use very again.”

Helpful Report

Posted 6 years ago

“Ordered a child's toy, paid for next day delivery, 4 days later am still being messed about. Indian call centre either hang up on you, leave you on hold for long periods or refuse to transfer you to complaints team”

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Posted 6 years ago

“The Yodel driver signed for the parcel in my name and where the parcel is remains a mystery to this day.”

Helpful Report

Posted 6 years ago

“Every thing! If I could have given 0 I would. Your products and service are a shame The products came damaged all three !! Did you bring replacements? No!!you charged again for the replacement and said once you got the others back you would refund the money in ten to fourteen days but couldn’t pick them up for a week. So the new ones arrive, oh what joy, until packaging was taken off the first, yes damaged again. So after nearly an hour on the phone being told you take fourteen hundred pounds out of the bank, my single mother granddaughter will have to go without oven fidgefreezer and washing machine for Christmas because very CAN NOT give a refund until up to fourteen days. Oh and the bosses do not talk to their customers or even if I gave my email address reply to that as they are an online company and customer standards do not apply to them”

Helpful Report

Posted 6 years ago

“This company is nothing short of a rip off. They believe that it's acceptable to deliver the wrong item then when asked to rectify their mistake I'm told I'll have to wait for the piece tat they sent me to be returned to them before its dealt with or as this was meant to be a Christmas present i can pay them again and hope the correct item will be delivered in time and wait God knows how long for the original payment to be refunded. Customer service are a joke Hung up on me twice followed by a so called manager by the name of Keamogetswe to pretend that she couldn't hear me when ever challenged on her responses. Complete and utter JOKE of a company WOULD NOT RECOMMEND TO ANYONE”

Helpful Report

Posted 6 years ago

“I ordered a fitbit charge 2 as a Christmas gift for my wife 9/12/18, which I paid for cash. The tracking details showed this as estimated delivery 11-12 /12 /18, this remained the case until a text transcript today 14/12/18 where the agent told me the item was out of stock but tracking didn't show this, so I asked the agent to cancel the order, the agent said they would process cancellation andthe refund could take 2 to 3 days, later I checked online , the order still showed active, so I did an online cancellation, I then received an email to.say the refund could take 14 days, two hours later I received an email to say my order has been dispatched. I have no idea if the item will or will not turn up and I dread contacting the (Indian?) Call centre again for confirmation. This isn't how to run a web based sales outlet.”

Helpful Report

Posted 6 years ago

“Absolutely appalling customer service. Do not use this company to purchase expensive items. Constantly feeling 'fobbed' off and still awaiting delivery of an item which I ordered almost a month ago. Wrong item was loaded onto the van and somehow meant I had to place my whole order again after being told a pack of lies. Shocking service. Do not recommend.”

Helpful Report

Posted 6 years ago

“It's largely their choice of courier, Yodel. Yodel successfully delivered one package. Waited for second. Didn't turn up. Yodel explained there is no access to the building, despite they themselves ACCESSING THE BUILDING TWO HOURS PREVIOUS. Very at first asked me if I wanted to cancel. Requested evening delivery, refund for delivery cost etc and the call was terminated after being on hold for twenty minutes. My parcel hasn't been delivered. Very havent responded. They've got my money though.”

Helpful Report

Posted 6 years ago

“Don't order if your paying in full as items don't turn up”

Helpful Report

Posted 6 years ago

“If I could give Very no star I would. Terrible service. Ordered pray dress for my Granddaughter on 8 Dec, took payment, said order being processed. Got email this morning 12 Dec, said 'partial refund, item out of stock' only partial! Phoned Very said 'did you read terms and conditions? Why? Does it say on there that if you order an item, click on it and pay, money taken out of bank account, it may then change to out of stock! Took 5 days to inform me! First and last purchase from Very, will let the world know the standard of service. One question...would this happen at John Lewis? No way.”

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Posted 6 years ago

“Rubbish I waited all week and wasted all week waiting for a iron missing all week from work for this iron”

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Posted 6 years ago

“WOULD GIVE MINUS 5 IF I COULD!!!!! Anyone reading this review.....PLEASE choose another company to purchase your item!!!! VERY....... you should be absolutely ashamed of yourselves. When something goes wrong your customer services are DISGUSTING, HORRENDOUS, RUDE!!! Firstly Indian based customer service team who really do not give a rats bottom about any problem you have. When I called first agent hung up on me, called back and asked the second agent to pass me through to a manager after a long wait I was back to the phones menu and the third agent kept me hanging on for 20 mins before advising no manager was available. I asked for a call back from the manager who I was assured would ring within the hour........3 days later no call and not likely to I have sent all items back and will cancel my account....I DO NOT EVER WANT ANYTHING DO WITH VERY AGAIN”

Helpful Report

Posted 6 years ago

“dont sell doughnuts”

Helpful Report

Posted 6 years ago

“Ordered furniture 23.11 for delivery 27.11. the furniture was damaged so returned and was booked for new delivery date 7.12. That has now been cancelled with no new delivery date. Money already taken from credit card so will have to cancel and request refund”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,705 reviews