Very Reviews

Name: Very
Rating: 1.71

1.7 Rating 1,705 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

Write Your review

Tell us how Very made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had a Very account for ages, choosing to buy bigger items on a 'buy now pay later' basis. Each time I have been asked to pay, I have paid in full and on time. However I recently discovered that I haven't 'allocated' the payments correctly and therefore I have been charged so much interest. Last month £89 on one month!! Very have never advised me that I need to allocate these payments to a certain area on my account. I called them to complain as they owe me lots of money. They agreed to refund me by the 17th November. On the 17th I had an £11 credit, meaning that the appliances I ordered from very have now cost me approx £500 over the purchase price. I am so upset - I havd emailed, called them, written to them....but yesterday I was told by a very rude lady in customer services that my complaint will take until January to resolve, which means more interest added to my account. This is totally wrong. Very are not trading in a transparent way. Please do not every do business with Very as they are NOT trust worthy and they are not reputable, in my opinion. Looking at other reviews I discover I am not alone in feeling like this! So close to Christmas I feel totally violated - they may as well have broken into my house and stolen £500. Their department 'customer service excellence' is a total joke. No one cares about the customer. All they care about is taking money from their customers under false pretences.”

Helpful Report

Posted 6 years ago

“I made an order on Monday 26th Nov. I get a text message on Thursday 29th to say parcel was ready for collection I went to collect my parcel from collect plus store no parcel, I went again on the Friday again no parcel. I spoke to Customer service on the Friday and was advised somebody would call me on Monday 3rd December I had no call, I went shop again Monday no parcel and again on Tuesday no parcel. I spoke to customer service again on Tuesday was advised somebody would call me back no body did, I rang up again put on hold an call was disconnected I'm extremely angry I have still not got parcels almost a week late but they are sill billed on my account”

Helpful Report

Posted 6 years ago

“I'm sick of being ripped of by very, because they use the stupid weekly payments scheme it puts people out. Even if you pay monthly it's not good enough and ends up costing people a fortune in fines. In my opinion it's a modern scam as people are paid monthly and should be able to pay their bills monthly.”

Helpful Report

Posted 6 years ago

“Very is terrible!! I have never known a company supply such poorly kept furniture Any furniture that has mirror it’s always cracked you have to keep ringing to them to send replacement when they do it’s also broken and then it’s never available! people pay for their furniture we don’t get it free although very should give compensation for the stress they cause. no one should have to go through ringing 10x then speaking to different advisors who have apoorling listening skills. They either don’t order or Order you the wrong colour.”

Helpful Report

Posted 6 years ago

“So when I made my account I didnt realise I wrote my date of birth in wrong, so when I called up regarding my order I had purchased I was put through to someone who asked me for my date of birth but it did not correlate. I was then put through to another memeber of staff who would not help me and was EXTREMELY RUDE. I told her it was an honest mistake and I dont know what I had wrote down for the date of birth. I told her she could ask me any other security questions but she was still babling and being rude. She asked me If I had made any purchases to my address and I said yes I made a purchase 3-4 days ago and I'm calling in regards to that. She then proceeded to tell me I can no longer make future purchases and she will be locking my account!! Which is totally barbaric!! I asked why?? And she said because there's been other orders to your address. And I said yes there might have been but how would I know if my mum or dad or siblings have ordered stuff they all have their own account and order their own things. It was absolutely appalling. I will no longer be buying anything from this website and it would not be reccomended either. As for my purchase protection I have no idea whats going to happen If i can't access my account. I also don't realise why she couldn't change my date of birth as requested.”

Helpful Report

Posted 6 years ago

“first time ordering from very - item arrived damaged phoned immediately was offered a discount which i declined as i wanted a perfect item - requested that new item be delivered and faulty one be picked up - told i would have to place new order and pay again - said no then was told they could extend me credit to do this - said no as i paid upfront initially and did not want a credit account - ended up cancelling whole order in a fury - and btw had to ask both people i spoke to to constantly repeat themselves as english wasn;t their first language NEVER AGAIN”

Helpful Report

Posted 6 years ago

“It's the fact you have to pay your account every 4 weeks instead of like the rest of the world where you pay on a set date, all my standing orders go out just after pay day but with very I'm always getting charged it's a massive con plus yodel are rubbish!!!!!”

Helpful Report

Posted 6 years ago

“Need to change the location of the customer service from south africa, i could not collect an item bc it got mixed up with another item so the store would not give me it . I went on the chat line 40 minutes so slow to reply put on to the tracking team told me to phone click and collect i phoned that number but its a dead line. Next day I phoned customer service talked to Wanda who said i would have to go to the store and wait for her to ring me ?! I wasn’t happy about i asked her if i could speak to a manager but she said this was verys policy as I couldn’t understand why very couldn’t ring the store and ask what happened? So again the next day she phoned me at my home i went to the store waited for her to phone shephoned told me to hold theline as she was phoning the tracking team thy could not get through to the store twice but eventually did only to tell me that the item wasnt there . In the name of god its crazy im standing in a packed spar looking at the assistant who served me that day and wanda tells me to get s seat when i complained about the wait ?? Get in line or get a seat madam such empathy its beyond disrespectful . So next day I phoned customer service another rude assistant i told her i wanted to make a complaint so i told her that very should have phoned the store beforehand as i had to wait in that store on a phone for 15 mins no sympathy whatsoever she told me what do you expect madam the driver to wait for you to come to get your collection in a thick south african accent she must think its the last store in the world that o need to buy from?! Then she told me to complain on line which i did only fr them to apologise and give me the dud click and collect number so as i could make a complaint to them when very should have been doing this because thy are the sellers and should take responsibility. I have now written to their complaints dept mayb i will get some where but customers should never be treated this way under any circumstances. So thy need to change the click Nd collect service because i wont be using it or very again and i have been a customer for a few years. And im still getting messages that the parcel is ready to be collected with no explanation to what happened so it was there all along so i hD to do all this for nothing and received this terrible customer service. Dont use very until thy improve all their services”

Helpful Report

Posted 6 years ago

“Dont even want to give VERY 1 star! Do not order anything from them. I ordered Black Ops 4 game for my son for Christmas. Had an email & a text from Yodel to say it had been delivered. Well I had been up for 2 hours and no one had come to my door. No note to say where it had been left or with a neighbour as it requires a signature. Phone Yodel, they said they had to wait 24hrs to INTERVEIW the driver before they could tell me where it was. I then phoned VERY who said they will refund me and then take payment to buy again there and then....um, no I dont think so. So now I have to wait until I receive the money back from VERY before I can go and buy it myself. STAY AWAY!!”

Helpful Report

Posted 6 years ago

“Shocking company. Had a Shop Direct account with Very and Littlewoods and have never been so disappointed and unsatisfied with the service from both companies. There's far too much to write but this company will take your money but not allow you to purchase any more items due to money not showing in account. My money got taken from my bank account and went to Very's account but they could not locate it. Over 24 hours later and the money is still not on my account. I trued to buy an Xbox for my 6 year old but can't because Very does not know where my money went. They then reduce my credit limit for no reason making it even more difficuilt to buy anuything. I have spoken to over 6 different advisors and been hung up over 3 times. Not one advisor has a clue and they all give you conflicting information. Company rips you off and expects weekly payments even though most customers are salaried and get paid monthly. Just a con to charge customers even more due to late payments and interest comes off just when ever suits without any prior notification, again, to get more money out of customers. Company is shocking and anyone with sense will boycott this mickey mouse organisation.”

Helpful Report

Posted 6 years ago

“If I could put 0 stars I would. website let me buy a washing machine 3 times and the 3 times that it didn’t come on 3 on going weeks I phoned up and they told me it had went out of stock. they then told me to order another so I did and that’s where the other 2 come from on the 3 on going weeks. Never Again will I use this site !!!!”

Helpful Report

Posted 6 years ago

“I thought I had paid the amount in full, then had to pay ridiculous interest. Customer service unhelpful. Tried to pay the new full amount again, system faltered which is why I thought it had been paid in the first place. Teach me to check my bank statement and not to use interest free sites. Sick of them sending emails and encouraging me to take out credit. All sympathy that people get tied into payment interest they have no hope of paying.”

Helpful Report

Posted 6 years ago

“Charged extortionate interest on buy it now pay later offer”

Helpful Report

Posted 6 years ago

“Ordered item and paid for next day delivery. 3 days later still hasn't arrived. Phoned them and they said it will be back in stock on Tuesday and delivery on Wednesday. On Friday evening phoned them again and NO, still not send. I wasted almost 2 weeks and they kept my £200 for 2 weeks.”

Helpful Report

Posted 6 years ago

“Customer Service deplorable, rude, condescending, incompetent, unprofessional”

Helpful Report

Posted 6 years ago

“Buy now pay later is an absolute joke. I will never recommend very. Customer service is the worst I have ever experienced.”

Helpful Report

Posted 6 years ago

“Absolute jokers! I have wasted so much time with Very, my account was frozen online and was told to call customer service,. When I called customer service they said they couldn't find an account so to open a new one. I said I was in my account and just needed help - there was no help (they just hung up!) So I did open a new account, applied for the credit, got approved, placed an order on the Take 3 method. I paid in 1/3 and a day later they cancelled the order and froze the account again. When I called they said they had no further details and I could not use the credit facility. END OF! The customer service is non-existent! AVOID”

Helpful Report

Posted 6 years ago

“I have had the account for a year now and about 6/7 times out of the 12 months they have taken my payment and it leaves my bank then something happens their end and the money comes back in my account but I don’t get notified and I get charged for interest and a mark on my name for late payment. This week I made sure I made the payment 5 days early and because we really want the account closed both me and my partner made separate payments. We got emails accepting payment but neither payments came off our account even though the money has left my bank. I phoned up they told me to try paying again I questioned this as I had already paid but they said I would get it back. I made another payment it still hasn’t come off my account. The final payment date was yesterday and in total I made payments of £90 and none of them have come off my very account and they have now charges me interest for no payment even though I have made 4 separate payments. I tried speaking to someone again and they hung up on me. I spoke to someone on live chat and they said it’s being investigated but they can’t take the late payment charge off. So even though I’ve done my part and they have made a huge mistake they charge me. I have reported them to my solicitor and going to speak to the financial ombudsman as I’m sure what they are doing is illegal. Please never shop with very”

Helpful Report

Posted 6 years ago

“I ordered a Xbox One X and it was great to start with it was delivered the following day and looked in immaculate condition, not only to turn it on and begin my experience with a system error...turned it off and then I was logged in to a complete strangers profile, downloading their previous games and so on. Got on the phone to Very just to hear a guy say erm about 20 times and just being totally unhelpful. I’ve returned it and will not be paying the amount they are asking off me. They clearly don’t check what they are sending out as they had brand new accessories with the Xbox. Totally not worth the risk and will not be using this company again.”

Helpful Report

Posted 6 years ago

“Poor experience from purchase to delivery. Arrived late disappointing my 9 year old boy on his birthday. Customer service VERY rude & unhelpful. Customer complaints promise gesture of good will by way of apology which is not honoured. I have wasted enough of my life dealing with this company. Will not use again. VERY VERY POOR”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,705 reviews