Very Reviews

Name: Very
Rating: 1.72

1.7 Rating 1,698 Reviews

17 %

of reviewers recommend Very

About Very:

Very is a relatively new brand, first launched in 2009, but it has quickly become one of Britain’s best known fashion retailers. Very is an online department store that stocks over 50,000 products from the new catwalk trends through to the most iconic new tech on the market plus some of the biggest brands on the planet and unique collections from celebs like Fearne Cotton and Holly Willoughby too.
We understand our customers have busy lives, so we make sure we can help in every way, from flexible payments to bespoke delivery times - we can even help insure their pets!

Visit Website

Phone:

08448 222 321

Email:

queries@very.co.uk

Location:

United Kingdom
Liverpool

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Very 1 star review on 26th February 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service most of the idiot staff South Africa rude no manager in office rude cut me off 5 hours never once spotted that i have insurance so kept saying would not replace if I could would give minus 5 star don’t ever use them as the staff are not trained well i have disabilities and the company do not care please go elsewhere”

Helpful Report

Posted 6 years ago

“This company does not deserve even one star. They took 3 months to follow up a complaint. They have ZERO respect for their customers. VERY high interest Cheaper to shop elsewhere AVOID AVOID AVOID”

Helpful Report

Posted 6 years ago

“I would seriously rate this company as a zero if I could. It’s the first time I’ve used the company and will definitely be the last. I have never had so many problems when using a company. I made an order the end of December. When due to be delivered they were unable to due to the truck being unable to get down the lane which was Colearly on the delivery instructions. I then chased up when delivery would be for almost a week to be told it would be another week before they could deliver. I then cancelled my order and asked for a full refund. 5 working days later no refund so contacted customer services again to be told it would be 10 days. 10 working days and still hadn’t got a refund. Contacted customer services again who said that the request for a refund had only just gone in and would take a further 10 days. Asked to speak to a manager who was in a meeting and told they would call me back. This never happened. Finally got my refund but was without a lot of chasing, stress and frustration. Will never use this company again.”

Helpful Report

Posted 6 years ago

“Disgusting customer service, spoke to no less than 8 people this morning to be cut off each time I said I wanted to speak to a manger then finally someone went to get manager and came back with the usual rubbish of they all in a meeting, think people are stupid insulting my Intelligence. I have now spent around 2 hours on the phone in 2 of my days off trying to sort a delivery, I have been a customer for years but will never spend another penny and will be closing my account. DO NOT ORDER ANYTHING FROM VERY IS MY ADVICE!!”

Helpful Report

Posted 6 years ago

“Truly the worst customer service i have ever had to deal with and send you round in circles never actually dealing with your complaint. I placed an order and it gave delivery dates, these dates came and no delivery on checking the order it said processing still. Contacted customer service and was told it marked the order as a credit thing but had to be incorrect as I had plenty of credit. He went off to another department returned saying items were out of stock so I just had to wait. Odd as I could still order the items but i agreed and waited. Another week past so I contacted again. This time through to another department and was told the order had not processed correctly and I had to try again by this time some of my items had sold out so could not get them. On explaining my frustration at this I was basically made to feel like I was wrong for questioning the last customer service agent and he probably just didn't know the system as well as this one did. How is that my problem and he shouldn't just fob me off with an in correct answer making me wait and obviously just did not want to deal with me. Have made a complaint since and still going round in circles even giving the order reference number they talk about the wrong order and say somehow with me going through the complaints section I am in the spring department when trying to make a complaint. Truly awful they have no clue about their jobs or systems”

Helpful Report

Posted 6 years ago

“Terrible service, placed an order of a wardrobe that was listed in stock & was informed of delivery date on placing order. No show of item on day of delivery, contacted VERY only to be told the item was out of stock, told delivery would take additional 7-14 days , I checked website & item still shown as in stock, decided to cancel my order. I was told I would receive a refund in 24-36 hours, refund did not arrive, contacted again, was told refund would be 3-5 days, again no refund, contacted again, was told refund would take 7-10 days, & yip, still no refund, I’m at day 14 now & still awaiting a refund. Completely unacceptable, contacted to discuss with customer servises & was told I could only complain in writing via the website which I did & no response to date. Avoid this company, false advertising of availability of stock & if you do require a refund or cancel your order it’s a struggle to get your money back.”

Helpful Report

Posted 6 years ago

“After being a long standing customer with Very for over 8 years, I have experienced the worst customer services in my life. An issue which is still ongoing if anyone from Very can be bothered to get back to me. I've raised numerous complaints online, with the offshore call centre and I have now written a letter. I'm yet to receive a reply. Faulty laptop was supposed to be collected and repaired or refunded. They haven't done either! After too many failed attempts to collect it was eventually collected and returned to me still faulty!!! I've never been so angry with a company! I will be paying the balance and closing my account. I don't know what happened but they used to be great. Very, very disappointing.”

Helpful Report

Posted 6 years ago

“I ordered last week a stroller Oyster its on sale £65 and received just some parts like a cushion a cover its a bag with only bits I called to make it clear as I know what I order for sure of course she only helped to do a return but waste my time and money as I am not buying again fron your place. I have no stroller at all so now have to order again wait again a week perhaps, its a nightmare. I DONT RECOMMEND VERY AT ALL!!!”

Helpful Report

Posted 6 years ago

“I brought a psvr for £161.99 for my kids for Christmas thinking i can pay it of with take 3 but because i didn't understand take 3 i paid £50 on the 5th of jan 2019 thinking i would only have to pay the extra for that month but im being told because i paid it before my statement ive got to pay another £40 of my bill because i paid early now i thought because i paid early was a good thing but the company is punishing me for paying my bill early by charging me another £40 of my bill the customer service people are very rude and act like they got better things to do then talk to customers and mangers put you on hold without telling you while your talking to them it really feels like the company are doing it to get you into debut so they can make more money of you with interested i would not recommend this company AVIOD at all cost because they will get you in debut on purpose DO NOT TRUST THIS COMPANY AVOID THEM”

Helpful Report

Posted 6 years ago

“Their custmer services cannot change your address and you can't do it online.”

Helpful Report

Posted 6 years ago

“Not even worth the one star what a disgraceful company stay well clear of this horrible theifing scumbags never dealt with a company that has such bad customer service and are not willing to help with account discrepancys close your accounts down asap”

Helpful Report

Posted 6 years ago

Helpful Report

Posted 6 years ago

“I ordered a Samsung fridge freezer from Very that had a cash back offer from Samsung. You needed to send the serial number of the fridge 60 days after purchase. Needless to say Very couldn't make the 60 day delivery period and wouldn't cover the £300 Samsung offer. They also cancelled my order without any reason or notification. Customer services varies and be prepared for some very thick accents that make communication, at times, very difficult. The last person that I spoke didn't seem to think that very needed to contact me about cancelling my order and seemed very demanding and rude.”

Helpful Report

Posted 6 years ago

“Very poor customer service”

Helpful Report

Posted 6 years ago

“I ordered a dining table and 6 chairs, one of which broke as soon as my partner sat on it. I asked for a replacement to be sent and I would post back the faulty chair, as they could be taken apart, as they were when they arrived.. They refused to do that and said I had to return the whole set, even though I did not have the packaging, which I had thrown away. Apart from that, I am a disabled pensioner and could not have packed it all up again anyway, as it was so heavy, being made of glass with a metal frame. It seemed stupid to send back a whole set anyway, as the cost to them would have been very expensive, paying for a courier to come and pick the whole set up from the OUTER HEBRIDES! I complained to their Customer Services, saying that I was not happy at all with their solution, or with a small partial refund and my postage refunded, but they offered nothing else and I just had to accept what they said. I tried leaving some truthful feedback about this terrible company and their shocking Customer Services, who cannot deal with customer problems and are useless. They are all too busy talking to each other when you phone, so they cannot hear what you are saying, or vice versa. I will never use them again, unless they get rid of their Indian call centre and use a British one who do care for customers and also the couriers that they use not up to standard. My 3 attempts at leaving feedback were taken off their website, so no one could read how bad they were. It is about time that Trading Standards were investigating this really bad company.”

Helpful Report

Posted 6 years ago

“Had a chair delivered that was damaged, asked for a collection and replacement but as I'd paid up front I was told they would need to collect this item before they returned my money and then I would have to order again and pay another delivery charge. Would never ever use these people again.”

Helpful Report

Posted 6 years ago

“I spent Christmas eve on the phone trying to make sure my daughter's present would in fact be delivered in time for Christmas- as promised and as per delivery service paid for staff assured me it was on route and not to worry...I was told not to go out and buy it elsewhere as it was on its way. LIES...was told at 5pm when all shops were shut that all the other staff lied and it was never going to be delivered in time!!!! Complete apathy and lack of concern. Don't recommend at all...they can't be trusted and gave no concern for their customers so I would recommend anyone else steer clear...unless you want to pay for disappointment and frustration”

Helpful Report

Posted 6 years ago

“Order one gift for Christmas and wrong goods delivered twice in 3 days time even when you call and confirm. Went to post office for return during weekend in rain and had to go to post office for return again...It is not what weekend should be right?”

Helpful Report

Posted 6 years ago

“Delivered wrong fridge freezer. Would not take it away. Refused to refund until they had it back (picked up at their convenience) despite knowing this left us with no fridge freezer with food in coolbags defrosting and would not send the correct item to exchange them as we had to start a whole new order. Ordered from AO instead, next day delivery, no probs. Still waiting for Very to take theirs away. Atrocious customer service.”

Helpful Report

Posted 6 years ago

“TV became faulty after 2 months. Very refused to get involved and I was told to contact the manufacturer. Luckily Toshiba had a UK office. Now 2 months after I started the return process I am still waiting. I will never use very again.”

Helpful Report

Posted 6 years ago

Very is rated 1.7 based on 1,698 reviews