Vetmedsdirect.co.uk Reviews

Name: Vetmedsdirect.co.uk
Address: Unit 19Macmerry Industrial Estate Tranent Edinburgh, Edinburgh
Rating: 1.95

2.0 Rating 173 Reviews

1 %

of reviewers recommend Vetmedsdirect.co.uk

Company Reviews

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Phone:

0203 2977 985

Email:

steven.curran@vetmedsdirect.co.uk

Location:

Unit 19Macmerry Industrial Estate Tranent Edinburgh
Edinburgh
EH33 1RD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am hoping my order has not been duplicated as the procedure to process my order was extremely frustrating.”

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Posted 9 years ago

“Haven't received it yet! Missed the post and couldn't find the card to call and re - deliver so I called you to chase it up that was over a week ago and still haven't received it! So I can't review something I haven't got yet...sorry!”

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Posted 9 years ago

“Order takes too long to be delivered”

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Posted 9 years ago

“Delivery was late, I called twice to check and was told I would receive a callback and didn't. I then emailed and did receive a response but there was no acknowledgement that the order was late.”

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Posted 9 years ago

“Very disappointed as nearly all the tins of Royal Canin Sensitivity Chicken & Rice you sent were very dented & damaged throughout the whole tray, not just the tins on the edge of the pack. Although your dispatch time is good I will not be purchasing from you again as I do not want to buy damaged stock”

Helpful Report

Posted 9 years ago

“My insurance provider Petprotect instructed me to use you and provide yourself with repeat prescriptions for 6 months of medication. I did this and paid for all 6 months up front. I followed this up with a phone call to make sure the medicine would be dispatched in intervals over the 6 months which they assured me it would which was important for me as my medication (Atopica) has a shelf life. I was needless to say disappointed that all 6 months arrived in the same shipment. I have since been in touch with my own vet who is going to contact Petprotect to see if they can continue to provide my medication at a price to match yourselves as it is more inconvenient for myself to purchase from you as I have to take my cat to the vet each time a prescription is needed, complete claim forms myself, obtain prescriptions from my vet and arrange for someone to be in when my medication is delivered. Previously I went to my vet without having to take my cat for an examination, got my medication there and then and they completed the claim form on my behalf with no inconvenience to myself.”

Helpful Report

Posted 9 years ago

“2 of 3 items of stock i ordered and paid for did not arrive. Handwriten note on the despatch note said refund for those items had been applied...one month later i realised it hadnt and had to get in touch to be refunded for stock i paid for but was not delivered. Not good enough”

Helpful Report

Posted 9 years ago

“Hi Steven ORDER NO. 153732 Unfortunately I didn't have a great experience this time with my prescription dog food order. Your customer services assistants were always very helpful but I never received the goods I ordered despite being told 3 times that I would (Parcel Force were to blame apparently). I think it would be helpful should the same thing happen again for you to send out a replacement order straight away by next day delivery. I don't want to risk ordering my dog's food from you again as I actually ran out as I was waiting so long (2 weeks from date of order) which isn't great as she needs that particular food as she suffers from pancreatitis. Also the first order I placed with you arrived promptly but you sent the regular Hills Prescription I/D and not the Low Fat version which I ordered (I didn't bother to report this to you as my dog is fine with the non low fat version). Sorry to be so negative but as I said, your customer service assistants were always very professional, polite and efficient and I received an email promptly on request telling me that I would get a refund.”

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Posted 9 years ago

“I phoned on Saturday 30th September to confirm you had received the faxed prescription from my vet. I phoned three times with three promises that someonewould ring me back - no one phoned me and no message was left on my answer phone. I had the vet fax you a second copy to hopefully ensure that you had the appropriate prescription for what are life required medication for my dog. Although the drugs are cheaper from you company your customer is crap. I will not be using you again.”

Helpful Report

Posted 9 years ago

“I have made a few orders via yourselves, my last but one order was sent efficiently but when I ordered this time I was told the order could not be sent as I had mistakenly sent the copy prescription and not the original. Although you had sent the first months supply against it. The initial contact also took a few days. This caused a delay obviously and I ran out of tablets for my dog.”

Helpful Report

Posted 9 years ago

“To slow at delivery and to cheap either. will shop locally in the future.”

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Posted 9 years ago

“We find your staff so helpful and procedure/prices very good (& we do keep an eye on your considerable competition!). Let's hope you can keep it going. Many thanks. Nigel & Margaret Dapp.”

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Posted 9 years ago

“pushed from one person to another over three weeks still didn't get what I wanted”

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Posted 9 years ago

“While the prices and competitive. I was disappointed in the customer service when I had to phone to sort out me urgent medication order. I made numerous call each day - being told someone would call me back, it took days of that I was at the point of no pills left for my very poorly dog. great range but service needs improving.”

Helpful Report

Posted 9 years ago

“Disappointed with the fact I paid additional fee for 3-4 day delivery, and it was delivered to the Holiday Park today! Also no tracking made available on the delivery. Also no notice of delivery date from Parcel firm, and also no 90 min warning received on previous orders. Relied on noticce of delivery time to the holiday Park we only arrived at today, when parcel not expected”

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Posted 9 years ago

“We bought a collar which was suppose to calm our Yorkshire terrier, it was a plastic collar and had no effect at all, this would not have been too bad except it cost us £17. What waste of money, if they care about their customers they should stop selling this type of rubbish.”

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Posted 9 years ago

“Product was fine but took a long time to arrive and postage costs were excessive”

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Posted 9 years ago

“I sent your company an email regarding my Order you did not even respond. As your system didn't confirm my order properly. I'll have to consider wether or not to place any future orders with your company.”

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Posted 9 years ago

“Well the first order never arrived which meant that the second order took almost 3 weeks to arrive but very please with the cream”

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Posted 9 years ago

“I paid for express deliver and still had to wait three days,so was not to happy about it,we got it quicker when we paid normal deliverer.”

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Posted 9 years ago

Vetmedsdirect.co.uk is rated 2.0 based on 173 reviews