Vetmedsdirect.co.uk Reviews

Name: Vetmedsdirect.co.uk
Address: Unit 19Macmerry Industrial Estate Tranent Edinburgh, Edinburgh
Rating: 1.95

2.0 Rating 173 Reviews

1 %

of reviewers recommend Vetmedsdirect.co.uk

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Phone:

0203 2977 985

Email:

steven.curran@vetmedsdirect.co.uk

Location:

Unit 19Macmerry Industrial Estate Tranent Edinburgh
Edinburgh
EH33 1RD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed meds urgently as I was almost out. I placed an order by phone 1st Dec and was told that the prescription would be prepared straight away and despatched upon receipt of the prescription which I sent first class. I was advised Weds 3rd Dec that you had received the prescription and was persuaded to use the express delivery to make sure I received it in good time. The website at that time stated that orders placed before 3pm would be despatched the same day (now changed I notice)! My order was in fact not prepared until 4th Dec and actually not received until the following Monday 8th Dec I ran out of the Prednisolone on Saturday leaving my dog without treatment on Sunday. The cost of the express delivery was exorbitant compared with just about every other online company and again I see that the charge now appears to have come down slightly. After complaining I did receive a refund of the "express delivery" charge. Nonetheless, the overall experience was not good and I will almost certainly use another company in future. ...Howard Partridge Order Ref: 170886”

Helpful Report

Posted 10 years ago

“I have used your company now for the past 2 years and order renal cat food. On this occasion I order on the 15th Jan. Normally I receive the goods within 2 -3 working days. By Friday 23 rd I had not received my order so I rang to chase it up. The lady I spoke to was very helpful. She said that my order had been despatched on the 19th Jan. She then tracked it and found it was in a depot in Glasgow. I eventually received the order on the 26th Jan. I will use you again as this is not the normal response i have experienced. Nigel Brown 07801 509928”

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Posted 10 years ago

“The order took 6 days to get to me. Delivery company were good (if a little over enthusiastic) at keeping me apprised of delivery status.”

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Posted 10 years ago

“Whilst the quality of the product is not in question the courier service that you use is appalling. Not only did the delivery of the product take far too long, and that was not clear from your website, but additionally we were unable to be certain about any of the delivery arrangements as we kept receiving 'differing' information......despite our doing all of the chasing, including to you.. Frankly the time and cost of our involvement has put us off from using you in the future or recommending you -rather the opposite - to others. You need to sort this or you will lose customers like ourselves”

Helpful Report

Posted 10 years ago

“Unusually for your company the delivery on my last order was so very slow,well over a week to get my cat food . your website is wellorganised and easy to use - just a pity about delivery, perhpas myy heavier package used a different courier?”

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Posted 10 years ago

“Too slow to be dispatched. Product ineffective!”

Helpful Report

Posted 10 years ago

“I am still awaiting the balance of monies from my order. Paid for 200ml of Metacalm & was sent 180 ml.”

Helpful Report

Posted 10 years ago

“When my order arrived only part had been dispatched as the other item was out of stock but I was never informed of this. I even had an email which notified me both items had been processed. When I contacted the firm in June or July I was offered a £5 credit off my next order. I am still waiting for it.”

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Posted 10 years ago

“Rather disappointed some of the tins were crushed and some had burst open - I had to throw them away”

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Posted 10 years ago

“I still haven't received the medicine”

Helpful Report

Posted 10 years ago

“I had to chase my order up twice, the first time no response and the second time told it was being dispatched that day. It didn't arrive so I had to chase again to be told their was problems with the supplier. I complained and had a £2 credit applied to my account”

Helpful Report

Posted 10 years ago

“Placing my order was excellent .. A 5 star rating. However, in the 10 days since then , although I have recieved an order number and confirmation of said order, I have not received the epilease. I have rung throughout today and every time have gone through to reception who although very helpful, have been unable to tell me anything about my order. I cannot believe that the "order" department have been so very busy that they have not had a moment to return my call or email me. Epilease is a drug that my dog needs daily and I cannot afford to run out. If there is a problem with supply ( I know epilease is hard to get) it is essential I have enough time to order some from the vet. So, this evening an unhappy customer. I hope for better things tomorrow. Many thanks Caroline Annaly”

Helpful Report

Posted 10 years ago

“My insurance has recently decided I should buy regular/repeat prescriptions from you. Registering an account was fine, but on the order page but my insurers did not appear on the list and the discount code they gave me was not accepted. I had to phone you twice, each time the person who answered the phone couldn’t help, and I was told someone who could would phone me back. The first time this took over half an hour, the second time they took the message around 5.30 pm and did not ring back at all. I finally rang them at 8.30 pm only to be told there was no-one who could help until the following day. As I would not be contactable then, this would have meant delaying the order for two days. In fact, they did ring back around 8.45 pm but still could not make the system accept your discount code. In the end the order had to be processed over the phone and as I wasn't asked how quickly the order should be sent it was not sent next day delivery as my insurers had promised but took several days to arrive. According to my insurer, this system is supposed to be "quicker and easier" than walking from my vet's consulting room to their desk and collecting the meds. This has certainly not been my experience. I appreciate you will say it is teething problems but the system should have been in place and working before I was told to use it.”

Helpful Report

Posted 10 years ago

“At the moment I'm concerned because my order marked as 'shipped' on October 27 still hasn't arrived (November 1)”

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Posted 10 years ago

“I haven't Received it”

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Posted 10 years ago

“The service as regards placing the order was very good - easy and fast. However, as we were going on holiday I decided to pay for the delivery (I usually opt for free delivery and it arrives in a couple of days anyway). The delivery took over the three or four days I paid for and hadn't arrived before we left. This meant I had to ask our neighbours to keep popping round to see if it had been delivered. They are both quite elderly and I was concerned they may have had to lift the two heavy bags.”

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Posted 10 years ago

“I have sent 2 emails regar”

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Posted 10 years ago

“Order was incorrect, not as per website. Took several calls to establish that order incorrect and depicted product not stocked.”

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Posted 10 years ago

“The product is excellent. Shame it took 2 weeks to be delivered and that was as a result of me chasing and very little communication from yourselves.”

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Posted 10 years ago

“I am sorry we were dissapointed this time as the order didnt come as quick and i received dog nail clippers which i didnt need instead of a flea comb iwould of rather of been credited for this item or the item sent later as the clippers arnt going to find the fleas but the price is better than my vets so i would still use tjis site”

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Posted 10 years ago

Vetmedsdirect.co.uk is rated 2.0 based on 173 reviews