Vetmedsdirect.co.uk Reviews

Name: Vetmedsdirect.co.uk
Address: Unit 19Macmerry Industrial Estate Tranent Edinburgh, Edinburgh
Rating: 1.95

2.0 Rating 173 Reviews

1 %

of reviewers recommend Vetmedsdirect.co.uk

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Phone:

0203 2977 985

Email:

steven.curran@vetmedsdirect.co.uk

Location:

Unit 19Macmerry Industrial Estate Tranent Edinburgh
Edinburgh
EH33 1RD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not order Clik with you after all, as I found it substantially cheaper from mole valley ....”

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Posted 10 years ago

“I'm sorry to have to say this but customer service is rubbish, for instance I posted a prescription to the company and phoned a few days after asking where the medication was that I had ordered, reply was 'haven't received your prescription' so I then had to get on to my vets and ask them to fax over another prescription which they did, I rang your company and asked if they had received it, no was the answer, so I contacted my vet again and asked them to re-send it and this time your company response was yes we've received it but at it was after 3 on Friday the medication wouldn't be despatched until Monday, this was way to late so I had to make a trip to my vets (which is quite a distance from me) and purchase the medication at an extremely high price but my dog needed his tablets. The next time I sent the prescription recorded delivery, I traced it, saw it had been delivered and who signed for it then placed my order, only to be told 'we haven't received your prescription but this time I had all the information required so that someone could look for it, eventually it was found and I received the order (which was for half of the amount on the prescription) a month later I ordered the remaining tablets (bearing in mind that the prescription was held there) , no tablets received, I phoned and was told we don't have a prescription arrrrrggghhhhh eventually it was found and the tablets despatched, I have so much hassle when ordering from this company that it's not worth the few pence that I save.”

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Posted 10 years ago

“I contacted your office with my change of address and phone number, reordered my dogs medication and was told I would be contacted if there where any problems. 7 days later still I had not received my order. Payment had been taken, emails received to tell me this but nobody bothered to call or email me to say their was a problem. I phoned and chased the order and was told I didn't have a prescription. You hold a six month prescription, they located it and told me medication was not dispensed as the prescription was registered to a different address - of course it was I HAD MOVED HOUSE! The medication was then dispensed it was supposed to arrive the following day as my dog was without medication - the medication did not arrive until 4 days later. Not good enough really.”

Helpful Report

Posted 10 years ago

Vetmedsdirect.co.uk is rated 2.0 based on 173 reviews