Viator Reviews

Name: Viator
Address: 360 3rd St #400, San Francisco
Rating: 2.10

2.1 Rating 1,236 Reviews

27 %

of reviewers recommend Viator

Company Reviews

Questions

Metrics

2.1

Based on 1,236 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

888-651-9785

Email:

support@viator.com

Location:

360 3rd St #400
San Francisco
94107

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Sandeepkumar

Mari

Viator 1 star review on 25th January 2025

Colby

114

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Full description is misleading make sure to look at all pictures cause the last picture will have more details that you need. Scammers.”

Helpful Report

Posted 1 year ago

“Viator is awful! Do not use them! We were 9 min to your trip and they cancelled our tour then offered the next day and cancelled on us and no refund! Do not trust them!”

Helpful Report

Posted 1 year ago

“Refunded an experience without asking me where I wanted the money sent to, just went back to the original payment method, which was a gift card thrown out a year ago. Would have been happy with a credit, but no chance was given to communicate this, they didn't even send a confirmation email, so I couldn't quickly let them know before it cleared. Unprofessional. And will quote TOS instead of common sense and try to work with you. Do not use a card you may not have in a month/years time, they will not send to another card. Your money is lost.”

Helpful Report

Posted 1 year ago

“Sh*t company, sh*t service - I stupidly booked the wrong date and there was less than zero interest in helping me resolve.”

Helpful Report

Posted 1 year ago

“Bombarded with emails, inaccurate information, poor description of tours. Supposed to send a link for tour waiver. Never got it from viator, had to o directly to actual tour company.”

Helpful Report

Posted 1 year ago

“I would put minus but no facility to do so . I booked a tour through Viator . Unfortunately our transport was delayed . I contacted the tour company from 6 am and other times during that day via Viator and WhatsApp to just reschedule . I had NO response from tour operator at all . When I contacted Viator to complain I eventually received a message 2 days later only because Viator contacted them . Surprise surprise the tour company is now stating too late to reschedule/ refund . But why didn’t they contact me on the day ??? I will pursue thus as it’s blatantly wrong for these people to be able to get away with this and get supported doing so .”

Helpful Report

Posted 1 year ago

“I don't recommThey make your itinerary as it suits them, they don't think about the client.end. They schedule”

Helpful Report

Posted 1 year ago

“HORRIBLE EXPERIENCE! The boat and tour we scheduled never showed up. Then we rebooked it for another day and it didn’t show up again. It completely ruined our 3 day trip to Bimini, for our anniversary trip. A complete fraud. RUN FROM THIS COMPANY! They refused to give a refund! It was all a horrible experience!”

Helpful Report

Posted 1 year ago

“Bought a ‘voucher’ not even a ticket to upper antelope canyon. Fortunately the voucher worked. However, I learned it was double almost triple the price everyone else paid for their tickets who bought directly from the touring companies. I feel cheated and duped.”

Helpful Report

Posted 1 year ago

“We had booked a day trip to great ocean today!! They were suppose to pick us up at 7 am from our pick up point. Nobody turned till 8am. There was no way we could communicate to them. Being a weekend the customer service also were not responding. Very bad experience !! Horrible!!”

Helpful Report

Posted 1 year ago

“Absolutely disgusting service - overcharged me $340 and refund hasn’t been received after timeframe provided. Messaged numerous times on WhatsApp and the agent leaves the chat mid-conversation and have terrible attitudes with no willingness to help. No one can answer my questions or resolve my enquiry, I’ve been going round in circles for 11 days now - never booking with Viator again. So beyond frustrated.”

Helpful Report

Posted 1 year ago

“Went on a walking tour of Venice today with our guide, Valentina. Enjoyed the tour immensely and that is due in large part, to Valentina. She was lovely.”

Helpful Report

Posted 1 year ago

“This site is A SCAM, they sell fantom Tour Operators with no working numbers. When you call Aviator to get assistance, Aviator’s, representatives not even have how to contact these companies, thus, the solution is hanging off the phone to you The license to sell tour packages should be suspended”

Helpful Report

Posted 1 year ago

“Two of my friends and I went on a Viator Tour of London on April 26, 2024. We were promised we would see the Changing of the Guards at Buckingham Palace and High Tea at Harrods. We did not get to see the Changing of the Guards. We saw the Guards line up outside of their barracks and get ready to do the actual ceremony. We were not even that close to Buckingham Palace. Our High Tea at Harrods consisted of 2 scones and a small pot of tea. Everything I've read about High Tea is that consists of small sandwiches, scones and petit fores. The Viator guide told those of us going to High Tea at Harrods not to eat too large a lunch because we would be getting so much food at Harrod's High Tea. Maybe Viator don't know what Harrolds is providing since the guide left us for the day at Harrods and did not stay to see what was provided. All in all, the two most important part of the Tour of London were great disappointments.”

Helpful Report

Posted 1 year ago

“Be aware never use Via tour. I had so many problems I called customer service. They are in Philippines. They don’t know the system. I waited for hour and a half to just cancel the bookings and he couldn’t help me in hour and a half. I asked for a supervisor, and I was never transferred to a supervisor. This is the worst company for tours.”

Helpful Report

Posted 1 year ago

“We booked a tour through Viator because we trusted Trip Advisor. That was a mistake. The tour was cancelled an hour before it was to begin. Visitor did not one thing to help us find another tour. We had to do it ourselves. Viator’s compensation for the aggravation and frustration while on our vacation? They offered a measly 5% off our next tour. What next tour? Not with Viator, that’s for sure.”

Helpful Report

Posted 1 year ago

“Tour was fine. But their refund and no changes policy sucks! It's hard for me to view that this third party booking site doesn't have strong relationships with tour operators. Their policy to have $0 refunds and 0 changes (example: change time of tour) shows a low opinion of their customers. If I can change my airplane ticket though Expedia....I should be able to change the time of my tour. It's simpler for them to not care, and not invest to change policy”

Helpful Report

Posted 2 years ago

“I was planning a trip to Ireland with a friend a month in advanced and I accidentally booked it for the next day (I’m not even in Ireland!), I immediately called Viator to change the date and after keeping me on the phone for half an hour and “trying to help”, they said they couldn’t accommodate me because the system wouldn’t allow it. They said that I could dispute it with my credit card company, so I asked them to send me an email that they couldn’t find a work around with their system or override the order. The worst part is they offered me a discount for my next tour and instead of sending it to me via email they wanted to book it on the spot. When I finally looked at the email, they had just sent me a generic email stating their policy as a 100% cancellation fee, when all I wanted to do is to change the dates. I will be reporting them to the better business bureau. You can see the time stamps in the photos. An honest mistake cost $243”

Helpful Report

Posted 2 years ago

“They are a rip off! If you cancel due to unforeseen events they keep your money. You don’t want to die or have an accident the day of the event because you will not see your money back! My flight got canceled 20 min before departure and I couldn’t find any understanding with Viator. Thiefs!”

Helpful Report

Posted 2 years ago

“They just rip off your money for these so called tours they sell you and at the end you get nothing. Be careful”

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Posted 2 years ago

Viator is rated 2.1 based on 1,236 reviews