Viking Direct Reviews

Name: Viking Direct
Address: -, - -, Ashton Under Lyne
Rating: 1.21

1.2 Rating 305 Reviews

5 %

of reviewers recommend Viking Direct

1.2

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Viking Direct:

Viking is Ireland’s leading supplier of office supplies, we offer an extensive range of office supplies, first class customer service and unbeatable prices.Our range of office supplies includes everything from office furniture, computer desks, and filing cabinets to ink cartridges and office stationary. Whatever you need for your office, we’ve got it covered. Free delivery is available on all orders over €75, Visit our delivery page for more information on our same day delivery and next day delivery service. Browse our wide selection of office supplies and order online today. Viking has all the inspiration your office needs!

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After messing up a delivery, Viking sent me more product, then the original arrived. Viking waited 6 months to contact me via a very spammy looking email demanding I pay for the extra product, within a few days they threatened me with a collections agency. I paid the 'debt' and have decided to never work with Viking again. I contacted customer service to ask them to delete my personal info, they assured me this was done and the next day I could log in and still see my personal info. I called again to request they delete my personal info and the customer service person lied again, saying it was deleted and just giving long frustrating silences when asked why they lied the previous time. I logged back into my account to see the personal info they said they deleted twice. I'm taking this to the Data protection commission. This company has blatantly violated my rights under GDPR”

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Posted 2 years ago

“First class service”

Helpful Report

Posted 2 years ago

“Absolutely appalling costumer service. Out of 3 orders of office items, twice I did not receive the entire order. When called the costumer service, the rude girl on the phone told me to reorder and pay again for the items until they investigate the matter with the courier. Why can't Viking deploy a reliable courier, provide a better service to its costumers, send the missing items then investigate the matter. I will cancel my account with them and order on Amazon next time. PS. I am still waiting for the missing items.”

Helpful Report

Posted 3 years ago

“11 weeks later and the business still haven't come to collect my returned item and by doing so, have deprived me of my money that I should have had back by now. I ordered a hoover in February in preparation for a house move, which fell through a few days later. I arranged to return the item on 17 February. The following day someone came round to "collect" my item but had no ID, no idea what they were collecting and couldn't provide a receipt for collection. I asked them to come back if they could provide 1 of those things. I spoke to Viking, who confirmed that their courier should be able to provide at least 2 of those. However, since then no one has come back to collect my item. I've been messed around for several weeks as Viking have been in touch weekly to say collection has been arranged, but no one has come to collect. At this point, I've got no hope that they will come to collect and I just want my money back. I've even offered to arrange my own return as long as they're willing to cover the cost. There also doesn't seem to be a complaints process so now I'm kinda stuck in this banal cycle. Overall, a real poor show from a company I've had previous good experiences with. Very disappointed.”

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Posted 3 years ago

“Most horrendous Customer service I have ever experienced!!!”

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Posted 3 years ago

“More of the same in my review, I wish I had checked before ordering from them. I bought a household fan - it cost £75 and pieces fell off it straight out of the box. As an electric fan this could be dangerous. And since my order I have been inundated with annoying marketing.”

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Posted 3 years ago

“Completely rubbish didn't even send my first order and lied continuous with different reasons. Avoid like the plague.”

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Posted 3 years ago

“Quick to deliver my item (item was not as described) but delaying for over two weeks to collect it for a refund. It’s been escalated multiple times?! Stay clear of these crooks!”

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Posted 3 years ago

“Useless company, customer services appalling. They state that goods will be delivered within 48 hours. Almost two weeks later multiple contacts with customer services. Still no goods, still no refund. Half the order missing. They make me reorder, then they cancel the order. Complete joke of company. I can’t understand why this is so difficult. If something arrives damaged why do you have to pay for the replacement. Which doesn’t arrive. You pay twice hundreds of pounds. No good, multiple contacts, multiple people. Total chaotic company. Not worth using this company. Can’t be compared to Amazon, who offer trouble free returns and replacements.”

Helpful Report

Posted 3 years ago

“Ordered ink cartridges, paid for them expecting them the next day, when they didn't arrive I phoned and was told my account was closed and no order had been received but yet the money was taken and I received a confirmation email, I now have to wait 7 days for the money to go back in, shocking customer service run by staff who have no clue what is happening, I will never shop there again.”

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Posted 3 years ago

“I received my order but the paper was damp poorly packaged. took photos too .arrange the live chat and have to send it back. I have to pack it all up .”

Viking Direct 2 star review on 17th March 2022

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Posted 3 years ago

“Do not shop with Viking. Ordered, paid for and received an office chair from viking last Sept. They refunded me in January, which I presume was a mistake by them...and then proceeded to send me threatening emails from their legal dept within days to pay the money which I owed. (Even though I had paid them AGAIN, in order to sort out their mistake).”

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Posted 3 years ago

“I placed an order on 3 Jan which I cancelled a few hours later as the product I ordered was not compatible with Irish phone connection. I received a confirmation of cancellation then they despatched the order which was refused when delivered as per instruction from Viking. I have emailed and phoned on several occasions looking for my refund but to date haven't received. I would never order from this company again and they won't answer my emails now. Would not recommend. Nora”

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Posted 3 years ago

“extremely poor service over telephone calls - staff from South Africa”

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Posted 3 years ago

“Sold me printer when it was not in stock, no delivery arrived and when contacted viking direct I was told that item will not be in stock for another 3 -4 days than it will take upto 48-72 to deliver, I hope I get refund which they said will be done in next 3 days, I would not recomend Viking Direct to anyone”

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Posted 3 years ago

“Absolutely unprofessional … terrible place. They are scammers. Avoid do not shop here. They didnt send my item instead sent an invoice and then mention that my order is delivered. No idea who is running this place. I did a mistake by ordering here. Bogus site. Avoid at any cost.”

Viking Direct 1 star review on 3rd November 2021

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Posted 3 years ago

“Absolutely terrible customer service and financial controls. Broken items delivered, refunds not provided, need acount opened to process and refund and still not done. Wish I'd seen these reviews. Never ever use.”

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Posted 3 years ago

“Ordered a notice board 7th Oct for delivery 8th Oct - not delivered - no explanation as to why this was not delivered - told delivery would now be 11th Oct = not delivered again - no explanation - driver finally turned up 12th Oct with what was obviously an empty, damaged box - delivery refused - contacted customer services for refund as I do not wish to deal with this company again - told this would be 7-14 days - have contacted today to enquire where refund is as its now 14 days - advised it is 7-14 WORKING days - my response was - OK, but it still over 7 days - in these days of instant online money transfer, are you seriously going to make me wait the full 20 days until you refund me?? Apparrantly so - AVOID AVOID AVOID AVOID”

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Posted 3 years ago

“Do not use Viking they are utterly useless there customer service is shocking and its takes 5 months to resolve a query.... been escalated no manager returned call. Also very over priced Do not meet delivery dates”

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Posted 3 years ago

“Less than one star - Wrong item sent twice. I have been chasing them weekly to get my money back which they won't refund until the items are picked up. I don't think they are ever coming to pick up the items despite all the promises. Customer service staff are well meaning but what they promise never happens. I will say the products arrived promptly but if they are wrong - what is the point ?? I tried using them instead of Amazon to save a fiver. More fool me.”

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Posted 3 years ago

Viking Direct is rated 1.2 based on 305 reviews