Hi, Sorry to hear you had a problem with an elf bar. Firstly, we do not sell fake products, this can be checked by scanning the QR code on the side of the box.
If you contacted us and let us know the problem we can either refund you or send a replacement.
“Would give 0 if I could. Never arrived with no way of tracking the parcel when checked out as guest and no reply to an email I sent to query where it was”
Hi Sarah, sorry to hear you’ve found these coils burnt out too quickly, firstly I can assure you that we buy our Innokin stock from an authorised distributor, but from time to time (as with all coils) some batches contain duds. We can offer you a replacement pack or a refund, you can either reply to this message or email sales@vikingecigs.co.uk with your preference.
