Viking e-cigs Reviews

Name: Viking e-cigs
Address: Viking Ecigs Longship Importers Ltd Unit 18d Chasewater Heath Business Park Cobbett Road, Burntwood
Rating: 4.81

4.8 Rating 669 Reviews

95 %

of reviewers recommend Viking e-cigs

4.8

Based on 669 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01543 899314

Email:

sales@vikingecigs.co.uk

Location:

Viking Ecigs Longship Importers Ltd Unit 18d Chasewater Heath Business Park Cobbett Road
Burntwood
WS7 3GL

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Viking e-cigs 5 star review on 19th May 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn’t receive my order. Order 20 pounds worth of e liquids.”

Helpful Report

Hi Warren, Please either email us at sales@vikingecigs.co.uk or call us on 01543 899314 with your order ID please so we can check the status of your order.

“Don’t even know where to start but the flavours I ordered the taste was disgusting tasted like off milk so they went in the bin”

Helpful Report

“I haven’t received my order and it has been over 1 week”

Helpful Report

“I ordered disposable vapes, then got a call that they didn’t have enough stock so they refunded what they couldn’t supply. Ordered on 19th November it’s now 27th November and still haven’t received anything.”

Helpful Report

Hi Aaron, we're sorry to hear you haven't yet received your order, the Royal Mail 48 Standard service can sometimes take up to 10 working days to be delivered, especially at this time of year when they are busy with Christmas post. If your order isn't delivered by Wednesday 29/11/2023 we will issue a full refund.

“0 Nicotine”

Helpful Report

Dear customer, the product you have purchased (Flerbar Baymax 3500 disposable device) is clearly advertised as a zero nicotine product. If you wish to return the product please send back to our return address (you can find this on the contact us section of the website) and we'll refund your order as soon as we receive them. Any other questions or queries please email us (sales@vikingecigs.co.uk) or call on 01543 899314.

“I ordered my vape 2 weeks ago and it still hasn’t been delivered!”

Helpful Report

Hi Keeley, we've tried to contact you about your order, it looks like it's been lost by Royal Mail as we can see from the tracking that it has not been delivered yet. We will resend your order today.

“Been 10 days since I ordered, still haven't received it, and customer services aren't responding to me.”

Helpful Report

Hi James, thanks for your feedback and for taking the time to tell us about your experience. We've just checked the tracking on this order and can see it was delivered on Saturday 13/05/2023, which was 11 days after we dispatched it. it seems the street name was not entered into the shipping address which can lead to a delay with Royal Mail, especially in May (as there have been several bank holidays).

“Not impressed with it ,find have to suck very hard to get vape and sometimes nothing happens. Find disposable elf bar better”

Helpful Report

Thank you so much for your feedback, Karen. We appreciate you taking the time to let us know about the difficulties you were experiencing with this kit. We apologize for any issues you may have run into. After speaking on the phone, I hope that your problem is now solved. We always strive to give our customers the best experience possible.

“I haven't even received my order yet”

Helpful Report

Hi, International orders can take longer than orders within the UK - the tracking number is available on your order confirmation, however I can see from the tracking info that this has now been handed to anpost. If you need any further information please contact us and we'll answer any questions or queries you may have.

“i got two blueberry elf bars, one was really nice but the other one had no flavour and tasted stale, not impressed. maybe it’s fake?”

Helpful Report

Hi, Sorry to hear you had a problem with an elf bar. Firstly, we do not sell fake products, this can be checked by scanning the QR code on the side of the box. If you contacted us and let us know the problem we can either refund you or send a replacement.

“Ordered over 1 week ago and order has still not arrived”

Helpful Report

“Still waiting on my order and it was over 2 weeks ago”

Helpful Report

“I’m appalled to have received an email asking me to change my rating after the issue was “dealt with” Nobody contacted me to rectify this issue.”

Helpful Report

“My vapes have not arrived yet”

Viking e-cigs 1 star review on 27th August 2021

Helpful Report

You order was delivered on 23/08, 3 days after dispatch by Royal Mail 48.

“Delivery poor been weeks still not received”

Helpful Report

“Would give 0 if I could. Never arrived with no way of tracking the parcel when checked out as guest and no reply to an email I sent to query where it was”

Helpful Report

“Ten bottles ordered on one arrived. Second attempt just an empty package arrived. Not heard from Viking since. Awaiting a refund.”

Helpful Report

On both occasions your packaging was damaged by royal mail, we gave you a full refund.

“Bought gem coils only last 2 hours complete waste of money beware”

Helpful Report

Hi Sarah, sorry to hear you’ve found these coils burnt out too quickly, firstly I can assure you that we buy our Innokin stock from an authorised distributor, but from time to time (as with all coils) some batches contain duds. We can offer you a replacement pack or a refund, you can either reply to this message or email sales@vikingecigs.co.uk with your preference.

“Still waiting for the order a week later and I have had to pay for the extra money and next day delivery of £7 and I am still waiting for both.”

Helpful Report

Viking e-cigs is rated 4.8 based on 669 reviews