“Since you emailed and asked for my opinion here it is.
I ordered 3 items. 3 items were delivered very quickly so props for that.
2 items were correct, 1 was wrong so I rang up to ask about it. The person I spoke with seemed to be maybe a new person and didn't know what to do, I don't know. I was surprised at the response I got to them sending me a wrong item.
They asked me to go to the store and swap it for the right item...... Just because I live about 10 miles away from their Burntwood branch. This person assumed I could drive and afford fuel for a car to get to the shop, or maybe thought I would catch a bus or a train ?? I'm not sure. Also assumed that I wanted to take time off work to go and sort someone's error out. Sorry, No I don't. That's why I ordered it online rather than going to the bricks and mortar shop.
The correct response maybe? would have been "Send us a picture of the incorrect item." "Ok that's clearly wrong, we will send you the correct one with a label to send the other stuff back to us if you don't mind. Sorry for the mistake." That would have been fine.
My first order will also be my last. Not for sending me the wrong item, mistakes happen. But for asking me to go in and swap the item. I shop online for a reason. I don't like shopping in shops sorry.
Sorry this is not the best review for you but it is an honest review and an account of my experience with you.