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VioVet Reviews

4.6 Rating 1,962 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

4.6

Based on 1,962 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 1 star review on 10th July 2023

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 21st September 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th July 2022

VioVet 1 star review on 28th March 2022

VioVet 1 star review on 19th January 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed and paid for an order over 9 days ago. Having not received my items or an email regarding dispatch, I called Viovet. It was only then I learnt that the item was out of stock and no date for restock could be given. It would appear Viovet sell items and take payment for goods that are not actually available. Check stock before buying!!”

Posted 3 years ago

“If you are lucky enough to get your order then they're ok. In my case I haven't received my parcel, wrote them, they said they can't do anything until at least 35 days have passed. After 35 days they said I've contacted them too late and they won't do anything. Took 170€ and ignored anything else. Stay away from such scammers!!”

Posted 3 years ago

“I ordered Protexin Gut Balancer but still had't received it over a week later. Customer service can see from Royal Mail's website that no attempt has been made to deliver my parcel . I was advised to phone again in another 8 days or order and pay for another to be sent. I needed the product quickly and paid for postage, I think it's unreasonable to expect a customer to wait 2 and a half weeks before acknowledging that the order has gone missing. I won't order from VioVet again.”

Posted 3 years ago

“I have been using them for years for repeat deliveries now cancelled account as I placed an order - after a week it still had not been despatched and then they cancelled it and sent me a refund still have not had any explanation or emails from them as to why - I have sent 5 emails nothing back. Really bad customer service and cannot trust them now so will not be using them again.”

Posted 3 years ago

“Only ordered yesterday lunch time and my delivery arrived today! Very happy with service. Thank you VioVet! 5* service.”

Posted 3 years ago

“I ordered on the 17th November, it is now the 12th January I have never received my parcel, they have refused to refund me until the parcel is returned despite it still being with their delivery company DX they have also refused to send me out a replacement order with an alternative delivery company. They had a 3-5 day wait for delivery it has now almost been 3 months. I have lost my money and obviously had to order my products elsewhere.”

Posted 3 years ago

“Ordered Harness, delivery slower than expected but allowance made for time of year and high level of demand on mail services outside of control of VioVet, The reason for this poor review is the item ordered arrived packaging only missing the Harness, totally unacceptable, how these type of mistakes can be made”

Posted 3 years ago

“Worst place ever to use. Poor excuses and rubbish delivery... Used them on 2 occasions now for medication since my dog had a stroke and on both occasions medication has not turned up in the time promised and on both occasions has cost me double the price due to the fact I have had to go back to the vets to get more medication.. apparently when you pay for first class post and given a delivery date that doesn't mean that will be date you will actually get the medication... So allow 3 to 5 days for delivery actually means as I was told allow up to 2 weeks. I will never be using again and even though was told on 2 seperate days order would be dispatched it wasn't... wouldn't even upgrade my postage... Was even told that they do have up to 9000 orders a day so couldn't ever actually guarantee delivery dates.. stay away and use somebody else would be my honest opinion if you value you're pet's life for requires medication. I have now switched to Pet drugs online who after 1 quick call about viovets incompetence completed my order and even dispatched next day delivery for me even after there delivery time slot cut off... I know where my future business shall be”

Posted 3 years ago

“Ordered dog harness nearly 3 weeks ago and it doesn’t seem to have been dispatched yet. I emailed the company a week ago and no reply.”

Posted 3 years ago

“Awful. Don’t tell you they don’t have stock of medication but take your money and make you wait. Customer services non existent and take over 5 days to respond. Do not trust!!”

Posted 3 years ago

“Horrendous customer service. Slow reply’s with empty promises. To then being completely ignored. It’s taken more than 2 weeks to try and organise returning a dog bed which was not even close to the advertised size. I’m beginning to give up with it all. Can’t believe there are so many positive reviews, they must be fake. I’ve never had to leave a bad review for anyone.”

Posted 3 years ago

“The customer service delivered was derisory, Items were not sent due to slack of communication between departments. No call to explain the delay.No email. When I called to query it.The agent was unhelpful and officious. Eventually admitted that it had been wrongly entered into the system, but no apology. I asked to order the full amount on the prescription as I didn’t want to deal with this company again However items didn’t arrive.More terse emails. I would not recommend them at all.”

Posted 3 years ago

“My order of controlled drugs - urgent medicine for my horses was sent to the wrong address!! Even though address is clear on the prescription. The whole process was slow from order to delivery. No apology or offer of refund or to re direct the package. AVOID this company - safer and quicker to walk to your vets ...”

Posted 3 years ago

“One of the worst companies I've ever dealt with. Took an order for items that they didn't have in stock, and then didn't inform me until a week later. Didn't respond to emails for nearly a week. Really awful and very frustrating at not knowing what was going on. Not recommended at all.”

Posted 3 years ago

“REALLY UNHELPFUL CLIENT SERVICE AND YOU PAY FOR RETURNS”

Posted 4 years ago

“I ordered recovery food for my sick guinea pig I was never advised of a delay in delivery or I wouldn't of ordered from here and some deo sect for my horses £60 order, yes we have covid 19 but I needed this food urgently as would anyone buying this food, it has taken them 3 weeks to despatch my order I rang but they were so unhelpful and said they had until the next day to despatch my order and would be able to help me from tomorrow if they hadn't despatched it, I tried emailing first but had a pop up saying 3 days to reply to emails as they are busy so cant phone cant email cant get a refund so I had to fork out more money and use an alternative vet drug company who shipped next day and now when viovet finally get round to shipping I will have duplicate products I don't need, AVOID AVOID AVOID unless you don't need your items in a hurry which buying vet products recovery food you would assume they were time critical if I had waited for this recovery food my guinea pig would now be starved to death. Much better faster efficient companies out there.”

Posted 4 years ago

“DO NOT BUY FROM HERE!! I ordered horse wormers which didn't arrive on time. When i went online and later on the phone to discuss this with an advisor they basically told me the goods were on route and when i asked to cancel the order as it would arrive to late for purpose. They said they couldn't stop the good being delivered as they could not take them back and they were being transported in inappropriate conditions and with a possibility that they were tampered with en route. Obviously i do not want mediations that are compromised for my animals. They would not budget and so i had to take it up with my and and refuse delivery. DO NOT BUY FROM HERE!!”

Posted 4 years ago

“Item didn't arrive despite email saying it had been delivered. Customer services totally unhelpful their response was to refer me to the T&C's and that it was basically my fault for not being there when delivered.”

Posted 4 years ago

“Item didn't arrive customer services unhelpful. Because item was tracked to me it was my fault basically. Won't be using them again.”

Posted 4 years ago

“Was sent duplicate delivery after viovet took money from my account for items they even didn't have. Customer services won't even look into it, they just expect me to have the hassle and expense of returning things I didn't even order. Very disappointing.”

Posted 4 years ago

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VioVet is rated 4.6 based on 1,962 reviews