VioVet Reviews

Name: VioVet
Address: VioVet Ltd 53, Bilton Way, Luton
Rating: 4.62

4.6 Rating 1,976 Reviews

91 %

of reviewers recommend VioVet

Company Reviews

Questions

Metrics

4.6

Based on 1,976 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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VioVet 3 star review on 15th November 2024

Nicola

Anonymous

Richard Scobey

VioVet 1 star review on 21st September 2022

Jenny Scotland

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One week after placing my order it still hadn’t been dispatched from the warehouse. Two weeks after placing my order it still hadn’t arrived. Rang VioVet was told I had to give it another two weeks for my order to arrive before they will refund me. Amazon can deliver same items the next day and for less money.”

Helpful Report

Posted 7 years ago

“I ordered 1ltr Btl Buteless for £22.17 I was delivered the 30ml paste which is £15+ I contacted viovets and they are disputing my original order . I have paid the £22.17 so how could they justify sending me the lower value paste. I won't buy from this firm again. Ann from Malvern Order #08881572”

Helpful Report

Posted 8 years ago

“Paid for my repeat item on the 12th January - still haven’t received it! Phoned Violet and was told it couldn’t be recorded as lost until 12 days had elapsed. Horses now without joint supplement for over a week.”

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Posted 8 years ago

“I'm still waiting for my order over a week later and paid extra for 1st class delivery”

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Posted 8 years ago

“First order was great and super quick but second has been a nightmare. Text message tuesday 26th Sept out for delivery then the same day get an email saying it's been delivered- no it hasn't! Phone call to customer service and its been returned to them as damaged. Text on Thursday 28th Sept it's out for delivery - still waiting on Thursday 5th October, phone them and it's not even been dispatched but they'll send it today and I should get tomorrow- we'll see. Won't be ordering again. Customer service is appalling. Quick enough to take your money but not despatch goods!”

Helpful Report

Posted 8 years ago

“Appalling customer service. I questioned why it takes so long to dispatch an item and the response I got was unacceptable. They make you feel like your business is not important to them and get on the defence straight away. I don't recommend this company, cheaper prices aren't everything.”

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Posted 8 years ago

“Promised delivery dates are entirely fictitious. Unless you chase you can only expect to receive orders when they can be bothered.”

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Posted 8 years ago

“The items I ordered all claimed to be in stock. 9 days later I am still waiting and my order status is still 'Allocating stock'. Tried to cancel, this just 'updated' the order without cancelling and now back to square one. Cannot get a refund, have not got the products after spending over £120”

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Posted 8 years ago

“Because of there mistake my item was delivered to my old address. Absolutely disgusting customer service, don't bother buying from them!”

Helpful Report

Posted 9 years ago

“Lost my returned parcel & denied responsibility. I showed them the tracking info that proves the parcel was safely delivered to them & signed for, yet I am still left without a refund ! Avoid this company at all costs”

Helpful Report

Posted 9 years ago

VioVet is rated 4.6 based on 1,976 reviews