VioVet Reviews

"Bought 3x metal caged fat ball holder which is advertised in a photo on the website showing a cage that holds 4 fat balls. This was to replace my old one which broke but I have received 3x individual singular cages. Unfortunately it\u2019s not clearly stated that the sale is for 1 individual cage."

"Awful experience. I've ordered a few times with Viovet, without problems. My recent and regular order of 12 tins of Royal Canin Gastrointestinal dog food was not problem free! \r\nOn arrival, over half the tins were badly damaged. I contacted Viovet as obviously there is the possibility of contamination within the tins. I sent photos of the damaged tins, as requested by Milena. (Customer support)\r\nI honestly don't think they care! It took quite number of days for any resolution. They state on their website that they refund or replace. They don't! They offered me 10% off my order, which equates to just over a tin of Royal Canin Gastrointestinal dog food. To say I'm disappointed is an understatement. I do not recommend Viovet, owned by Pinnacle Pet Group."

"Awful experience. I've ordered a few times with Viovet, without problems. My recent and regular order of 12 tins of Royal Canin Gastrointestinal dog food was not problem free! \r\nOn arrival, over half the tins were badly damaged. I contacted Viovet as obviously there is the possibility of contamination within the tins. I sent photos of the damaged tins, as requested by Milena. (Customer support)\r\nI honestly don't think they care! It took quite number of days for any resolution. They state on their website that they refund or replace. They don't! They offered me 10% off my order, which equates to just over a tin of Royal Canin Gastrointestinal dog food. To say I'm disappointed is an understatement. I do not recommend Viovet, owned by Pinnacle Pet Group."

"Awful experience. I've ordered a few times with Viovet, without problems. My recent and regular order of 12 tins of Royal Canin Gastrointestinal dog food was not problem free! \r\nOn arrival, over half the tins were badly damaged. I contacted Viovet as obviously there is the possibility of contamination within the tins. I sent photos of the damaged tins, as requested by Milena. (Customer support)\r\nI honestly don't think they care! It took quite number of days for any resolution. They state on their website that they refund or replace. They don't! They offered me 10% off my order, which equates to just over a tin of Royal Canin Gastrointestinal dog food. To say I'm disappointed is an understatement. I do not recommend Viovet, owned by Pinnacle Pet Group."

"Awful experience. I've ordered a few times with Viovet, without problems. My recent and regular order of 12 tins of Royal Canin Gastrointestinal dog food was not problem free! \r\nOn arrival, over half the tins were badly damaged. I contacted Viovet as obviously there is the possibility of contamination within the tins. I sent photos of the damaged tins, as requested by Milena. (Customer support)\r\nI honestly don't think they care! It took quite number of days for any resolution. They state on their website that they refund or replace. They don't! They offered me 10% off my order, which equates to just over a tin of Royal Canin Gastrointestinal dog food. To say I'm disappointed is an understatement. I do not recommend Viovet, owned by Pinnacle Pet Group."

"I ordered a dog food container, which arrived damaged. Viovet said they would issue a replacement, which has not arrived and they have no ability to track it. I have sent several emails asking about the status of the replacement, to which they did not reply, and have spoken to them on the phone. They are friendly on the phone but can't do anything until I wait two weeks for them to declare the replacement is lost."

"Dog meal did not arrive but money paid by pay pal. \r\nViovet would not answer phone calls or contact me .\r\nI had to set up a resolution via pay pal , who paid me money owed ."