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VioVet Reviews

4.6 Rating 1,964 Reviews

92 %

of reviewers recommend VioVet

Company Reviews

4.6

Based on 1,964 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

01582 842096

Location:

VioVet Ltd 53, Bilton Way
Luton
LU1 1UU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product advertised said Whiskas hairball treats X8 for £7.10p which I thought was a reasonable price. On arrival it was one 55g packet for £7.10p In the shops they're only £1 to £1.25p a 55g packet.. Very disappointed with my first and now the last experience of VioVet :(”

Posted 5 years ago

“What a shame - Viovet recently acquired Berriewood pet foods, they were excellent, prompt delivery and great communication all at a great price. I stayed with Viovet in the hope that these standards were going to continue .... not so. Deliveries for pet food (I order 100+ packs at a time) took over 2 weeks to arrive, partial orders were held back instead of delivering what they had. It seems that they don't hold stock as when I did get through to them, they told me they were awaiting stock from their suppliers . This happened both times. Anyway, I have now found another supplier at the same price who do postage free next day delivery, Lesson for VioVet - If you buy a business take what is good about it and make it better, not trash it!”

Posted 5 years ago

“I bought a bit. It didn’t fit. I rang and asked if I could have an exchange for bigger size. Was told to package it; with my details in to their address which I did ( also bought a special Royal Mail sealed bag and sent it recorded delivery) of which my stupid cleaners at work threw away my ticket with the tracking number on! I’ve rung 19 times since I posted it & apparently they still didn’t have my package! No refund, I even cried as I knew how important it was for my dad to give me this for my last year of riding due to health. I have no money to buy another and now I’ve not only lost the bit my father bought me but the money I would have had to get a bigger size! I’ve had nothing but ‘ well not our fault’ and ‘ nothing we can do loves’ from their customer service team and I’ve even written to Royal Mail about this who have formally confirmed it had arrived at the local depot near to their business so no reason according to RM that they wouldn’t of got it! I’m so emotionally drained from ringing almost 3/4 times a week every single week for the last god knows how many weeks! Thanks a lot for nothing violet! AVOID AVOID AVOID AVOID”

Posted 5 years ago

“Ordered workers and You Move tablets for a friend's dog early in December only to get products lasT week! Slow or what!!”

Posted 5 years ago

“I pay and order fod for my dog and dont get it. When I ask them why i dont get my order they told they have status Royal mail get this and this is not theys case anymore. IT was 1.5 month ago. Still dont have my order. I do not recommend this company to anyone.”

Posted 5 years ago

“Ordered 3 toys and 2 came in pink as I have a male dog I wasn’t happy with this as it didn’t state at all anywhere that colours may vary. I had to wait for two toys as well as they didn’t have them in and couldn’t return them and get new ones before Christmas. When I emailed the company they didn’t seem to care at all.”

Posted 5 years ago

“I ordered a two year supply of a medication which cost £253.99 plus £18.99 overnight shipping. Viovet sent a medication that expires within one year. When I contacted them to tell them that this medication is a two year supply, as specified by the veterinarian on the prescription, and that the medication expires in less than one year, thus making 1/2 of it useless, Jessica’s response was “it is your responsibility to check the expiry dates with us before purchasing. ” How would a consumer have access to medication and expiry dates before we receive it? And how can the company justify sending medication that will clearly expire before it Is scheduled to be used per the prescription? They refused to replace the portion of the medication that will expire before it is scheduled to be used and basically said I’m stuck with the purchase. I’ve ordered the same two year supply of the same medication from Hyperdrug in the past and it was not short-dated and did not expire before it could be used. And Hyperdrug’s prices are £20 less. However, I wanted to try VioVet since I’m inundated with their promotional emails. Do not use VioVet unless you want to be tricked into buying expensive short dated medication. Order #10342278”

Posted 5 years ago

“Customer service has been declining rapidly in the past few months, got two packages damaged on arrival in a row , wrote a letter to complain and got a reply from Bev C to tell me to move my business elsewhere”

Posted 5 years ago

“I placed an order on 1 June and Viovet debited my card and sent an acknowledgment to say the goods would arrive between 7 and 14 June. On 12 June they sent an email to say the items had been despatched and would take three to five days. I called customer service on the afternoon of the 14th to advise the goods hadn’t arrived. Bridget said they had been despatched so they were on their way. When I advised that they were due by today, and any later was too late for me as I needed them for a trip, she said she couldn’t do anything. Their customer emails are clearly dishonest and their customer service attitude is awful - despite them being closed for service training when I called earlier in the day!”

Posted 6 years ago

“One week after placing my order it still hadn’t been dispatched from the warehouse. Two weeks after placing my order it still hadn’t arrived. Rang VioVet was told I had to give it another two weeks for my order to arrive before they will refund me. Amazon can deliver same items the next day and for less money.”

Posted 6 years ago

“I ordered 1ltr Btl Buteless for £22.17 I was delivered the 30ml paste which is £15+ I contacted viovets and they are disputing my original order . I have paid the £22.17 so how could they justify sending me the lower value paste. I won't buy from this firm again. Ann from Malvern Order #08881572”

Posted 6 years ago

“Paid for my repeat item on the 12th January - still haven’t received it! Phoned Violet and was told it couldn’t be recorded as lost until 12 days had elapsed. Horses now without joint supplement for over a week.”

Posted 6 years ago

“I'm still waiting for my order over a week later and paid extra for 1st class delivery”

Posted 6 years ago

“First order was great and super quick but second has been a nightmare. Text message tuesday 26th Sept out for delivery then the same day get an email saying it's been delivered- no it hasn't! Phone call to customer service and its been returned to them as damaged. Text on Thursday 28th Sept it's out for delivery - still waiting on Thursday 5th October, phone them and it's not even been dispatched but they'll send it today and I should get tomorrow- we'll see. Won't be ordering again. Customer service is appalling. Quick enough to take your money but not despatch goods!”

Posted 6 years ago

“Appalling customer service. I questioned why it takes so long to dispatch an item and the response I got was unacceptable. They make you feel like your business is not important to them and get on the defence straight away. I don't recommend this company, cheaper prices aren't everything.”

Posted 6 years ago

“Promised delivery dates are entirely fictitious. Unless you chase you can only expect to receive orders when they can be bothered.”

Posted 6 years ago

“The items I ordered all claimed to be in stock. 9 days later I am still waiting and my order status is still 'Allocating stock'. Tried to cancel, this just 'updated' the order without cancelling and now back to square one. Cannot get a refund, have not got the products after spending over £120”

Posted 7 years ago

“Because of there mistake my item was delivered to my old address. Absolutely disgusting customer service, don't bother buying from them!”

Posted 7 years ago

“Lost my returned parcel & denied responsibility. I showed them the tracking info that proves the parcel was safely delivered to them & signed for, yet I am still left without a refund ! Avoid this company at all costs”

Posted 8 years ago

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VioVet is rated 4.6 based on 1,964 reviews