“Avoid these con artists at all costs
Avoid these con artists at all costs. The “confirmation voucher” they issue you is a work of fiction. When I got to the rental desk to pick up my circa 200 Euro rental for the week , an additional 35 Euro charge was added by the supplier. Apparently this was for “extra tax” and “e toll” . Why can’t this seller just be transparent and list ALL charges that I was due to pay encounter when I arrived at the desk ? What if I didn’t have enough cash to cover the extra charges ? Really really unhelpful in this day and age really when information should be transparent and readily available in black and white. Next time I will just book with the supplier directly so I know what I ACTUALLY will be expected to pay”
“I reserved a car for 4 days, but only used it for 3 days. I was promised a refund for the extra day, but never got it. I told them if I couldn't get a refund then I wanted to keep the car the extra day. Allan assured me I would get a refund, but 4 months later still nothing. Avoid this company at all costs.”
“I want to share my recent experience with a car rental company that turned out to be quite distressing. I reserved a car for about $300 for specific days, but when I arrived at the airport and went to the rental location, they handed me a bill for $14,000! They claimed this was for insurance, even though I already had my own. When I tried to cancel the reservation, they charged me a $60 cancellation fee.
This was a horrible experience, especially since I arrived at night, alone, and the location wasn't even at the airport—it was nearby. I had to return to the airport and get an Uber. This ordeal was not only financially draining but also incredibly stressful. I hope others can avoid such a nightmare by being extra cautious when dealing with car rental companies.”
“Don't do it!!!!! It's a scam. I ordered a car and then cancelled once I read the reviews. They won't give me my money back. See the BS chat conversation.
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2:32:13 PM
Christina
I cancelled my request 10 days ago. Where is my refund?
We are still trying to connect you, please be patient.
You are now speaking to Sean.
2:33:53 PM
Sean
Hello Christina, my name is Sean and I would be glad to assist you. Please let me have a look into your question.
2:34:54 PM
Please note, A 100% refund of pre-payment will be made to the customer, where the booking has been cancelled 48 hours before the pick-up time. In cases, where booking has been cancelled when less than 48 hours are left for pick-up, no refund is applicable.
2:35:03 PM
As per the cancellation poloicy no refund is applicable.
2:35:58 PM
Christina
I cancelled this order on the same day that I made the request 12 days before pickup. Per your policy I am entitled to a full refund
2:36:53 PM
Sean
As I have checked the booking was cancelled on 19th May and pickup was on 20th May.
2:37:04 PM
Christina
No
2:38:25 PM
Sean
Please check again the date payment was made and booking cancelled for pickup on 20th May.
2:39:25 PM
Christina
I made the request on the 18th and cancelled 10 minutes later on the 18th. The car was to be picked up on the 20th
2:39:54 PM
I have your email here
2:41:44 PM
Sean
Yes, it is under 48 hours of pickup time. You can calculate on you rend as wel, it is under under 48 hours of pickup.
2:42:46 PM
Christina
So even if I order and cancel 10 minutes later on the same day you are going to keep my money.?
2:43:38 PM
Sean
Yes, the system is designed in such a way that it will cancel and charge as per time frame. We do not cancel all bookings manually. It;s an automated process and we are also charged by suppliers accordingly.”
“Man zahlt eine hohe Gebühr, nur für die Vermittlung. Dann hat die Website nicht richtig funktioniert. Meine Buchung wurde nicht bestätigt, obwohl bei mir das Geld von der Kreditkarte abgebucht war. Hotline nicht existent; Mail-Anfrage langsam. Alles Ärger, den man im Urlaub nicht braucht. Also: nie wieder; demnächst immer direkt beim Vermieter buchen.”
“Not recommended as they represent a company that is not transparent with their charges and services. Once you paid the deposit, it is not refundable when you dont agree to pay those ridiculous bond and charges to get the car. Please avoid this if you could find other option.”
“Rental car company cancelled my booking as I did not have my physical license. I said I would and could get it to them, and there was still 1 hour to my pick-up time. Rental car company refused to wait. So they cancelled. VIP Cars charged me cancel fee. Cancel was by rental company, not me! Back and forth, back and forth with emails, finally one Zak Kadian said to give them time to look into the matter. It has been a month, and they've swept the matter under the carpet.”
“Do not rent with this company! It's a scam. I made a reservation two days prior to my flight a day later I got a an email stating that they did not complete my reservation and will be with a different company. After I landed in FLL I contacted customer service and they directed me to the correct company that I was supposed to rent the car with, after two hours of waiting was told I need to pay more money for there insurance since I don't use a credit card. No where does it say you need a credit card or there will be a $200 + fee for insurance. After contacting customer service again to get a refund they said that the insurance has already took effect and they can't issue a refund even though I did not rent a car!”
“DO NOT USE THIS COMPANY! Arrived at the airport on time, proof on flight checker and flight details, having booked a car via VIPCARS using agent for EUROP car called Ansa Rentals Barbados… told at the airport they do not have any cars available. Needed to book a car at additional cost of £250 excluding charge of £65 from VIPCARS. Why would I do this? VIPCARS refuse the believe my version of events… next step is to contact EUROP car. VIPCARS IS A SCAM.”
“VIP is dishonest. Save yourself frustration, don’t use them. I prepaid for car, got to ATL airport and told all cars were sold out, left stranded on Christmas Eve, had to pay $739 for Sixt. Called and emailed VIP for refund 7 x, got run around. They never had intentions on refunding me. Liars and cheats. Will never use again.”
“I rented a car from DMR Car at Istanbul Airport through VIPCars website. DMR staff are not friendly at all. DMR car tried their best, since the day before pick up day, to provide me smaller car than the one I booked with the same booking rate. They pushed me by leaving myself and family in the outside cold weather of Istanbul on 17:00H 28 Dec 2023. Because, I kept insisting for liek 2 hours, they then provided the car I wanted.
DMR Car charged my 6000 TL for a vey small and tiny scratch. VIPCars didn't refund DCW and started to provide excuses why not. They just didn't keep the booking contract.
Myself, will never use VIPCars again or rent from DMR Car.”
“September-October i rented a car through VIP Cars in Montenegro. Knowing the difficulty of a local roads i paid for full insurance in advance. I ended up having couple small scratches and my credit card was charged $1376,00. Since than (two month) i am trying to recover the money ,communicating with VIP Cars on a daily basis. They just drugging my feet,not denying that i have a case but still not paying.
Never,never,never again i will deal with this fraudulent company.”
