Name: VIP Premium Vaping and E-Liquids
Address: VIP, Nicoventures Retail (UK) Ltd, Minerva House, 63-77 Hornby Street, Bury, BL9 5BW, Manchester
Rating: 4.44

“Ive not recieved my order yet”

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Posted 6 years ago

“Just spoke to Janet regarding an order and she was super helpful. Janet gave me all the info i needed and more. Many thanks Janet and VOIP Customer Services.”

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Posted 6 years ago

Thank you for your 5 star review mark! We will make sure Janet sees this and reward her super helpful customer service! I am sure this will make her week! VIP Customer Services

Posted 6 years ago

“Hi today was my first time of ordering with VIP.l spoke with Otis who was very helpful with setting my account up thank you Otis”

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Posted 6 years ago

Hi Christina, Thank you for your custom and your 5 star review! Welcome to VIP! We take pride in everything we do and if there is anything further you would like us to assist with, please do not hesitate to give us a call or alternatively email customercare@vipcig.com where Otis or another member of the team will be more than happy to assist you! Kindest Regards VIP

Posted 6 years ago

“Thank you Janet for all your support, very good service.”

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Posted 6 years ago

Thank you very much for your custom and your 5 Star review, it is highly appreciated!

Posted 6 years ago

“Customer service is absolutely fantastic! Had a little hiccup with delivery but Nicola responded to my email and the matter was sorted out straight away! Highly recommend VIP.”

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Posted 6 years ago

Thank you very much for your custom and the 5 star review, it is highly appreciated.

Posted 6 years ago

“Great service. Had a slight issue with a delivery, quickly resolved without issue by Nicola.”

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Posted 6 years ago

Great to hear your issue was resolved quicky by Nicola! Thank you for your 5 star review!

Posted 6 years ago

“Janet was very helpful in processing my order and give me information on future orders. Also gave me advice on delivery times etc. excellent.”

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Posted 6 years ago

“Was having difficulties with registering due to online problem. OTIS spent a lot of time resolving the problem successfully. I have nothing but praise for the perseverance and patience that OTIS demonstrated. Thank you OTIS, made my day!!”

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Posted 6 years ago

“Janice was excellent in her customer relationship.”

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Posted 6 years ago

“Thank you to Otis for his help today with my telephone order his explanation about the new product that will replace my current product was most helpful.”

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Posted 6 years ago

“Very helpful and polite”

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Posted 6 years ago

“Nicola is a star. Thank you 😊”

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Posted 6 years ago

She sure is! Thank you very much for your review it is highly appreciated and has made Nicola's day!

Posted 6 years ago

“Great service, never have any issues and orders always processes quickly and good multi buy offers. I only like one particular flavour and it’s always in stock. Recently, DPD messed up an order, great service from Nicola at customer service who promptly resolved the problem, sending replacements the next day.”

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Posted 6 years ago

“I spoke to Otis today on the 13/3/20 as I bought a new Vaper and i was not sure how it worked! So over the phone, Otis helped me get my vaper to work and he made my day! He was brilliant and he did not lose his cool with me at all!! And I found out that he has been in working at this company just one week! Well done Otis!”

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Posted 6 years ago

“Excellent customer service from Nicola when I emailed regarding a problem with my delivery. She promptly replied and sorted it out.”

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Posted 6 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards -Grant- VIP Customer Care

Posted 6 years ago

“Always order from you. Easy site, good prices and always a fast delivery! I had to deal with customer service recently by email and Janet replied within 48 hours and put my mind at rest. Very impressed and professional 😀”

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Posted 6 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 6 years ago

“We made an order on 25th January for next day delivery [Order #VIP156563] for £90. By Wed 29th it hadn't arrived and was, we were advised by email, still awaiting dispatch. They were having issues at their warehouse. I was going away so I called and spoke to their operator. The order was cancelled on the phone and they confirmed they'd provide a refund, in full. By the 8th Feb, no such refund has arrived so I wrote, on the same email ticket that was originally responded to, asking where the money was. No response. I emailed again on the 12th Feb. No response. It's now 1st March. No refund, no response.”

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Posted 6 years ago

“Although I can purchase the cartomisers I am unable to buy individual batteries anymore. The only offer VIP offer is to buy a full kit to get a battery?! Why? Very disapointed.”

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Posted 6 years ago

“Had not received a rather large order, as delivery company had mislaid it. Contacted VIP, and received an email from Janet, who stated she had already started an investigation and had resent my order, with an extra few products for inconvenience. Am waiting for this order now to be delivered.”

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Posted 6 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 6 years ago

“I received my order yesterday and unfortunately it was incomplete. I left a message via e-mail last night and Janet got in touch with me first thing this morning to let me know that she had got my mail, looked at my order and has already sent the additional items to me! Super efficient and friendly service, thank you Janet!!”

Helpful Report

Posted 6 years ago

Thank you so much for the great review. We are glad to hear that you are enjoying your VIP products and that you are happy with the service provided by the VIP Customer Care team. We aim to provide excellent service to each and every customer! If you ever require further assistance, please do not hesitate to get in touch with our friendly VIP Customer Care team on 0161 413 0370 or drop us an email admin@vipcig.com. Kind Regards, Nathan – VIP Customer Care

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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