Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic experience day and easy profesional service.”

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Posted 7 years ago

“The break was chosen as a Virgin Experience gift. We can't fault the service, friendly staff and hotel quality. Beautiful architecture and high ceilings. We upgraded to a stunning sea view which was worth every penny. The room was very clean and the bed huge. The library was nice touch. Thank you all.”

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Posted 7 years ago

“Not the romantic experience we hoped for. View spectacular but experience was bad. Trouble finding Tattershall Castle made us late, they had given our table away to another couple (after 10 minutes?). They also tried to charge us for our soft drink (included in the voucher), food was delayed with the reason given as being "very busy", even though nobody else was being served food whilst we were waiting. In all not a good experience and we will not go there again. The signs for Tattershall Castle are a bit confusing, as the first sign you see is "Pub on The Thames" which obscures the Tattershall Castle sign. So that is why we spent 30 minutes walking back and forth up and down the Embankment. We were disappointed for our daughter and husband who gave the voucher as a gift.”

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Posted 7 years ago

Hi! We are so sorry to hear this. Are you please able to send us a direct email on social.media@virginexperiencedays.co.uk with your voucher serial number, order reference number or the purchasers postcode so that we can look into this further for you?

Posted 7 years ago

“Nobody send us vouchers to London Shard,so we never go,there was no 3 course meal at restaurant just 49£ from our final bill,when prices at restaurant are extremely high and very bad service,the cheapest bottle of wine £200,so we have to pay mostly from our pockets for this dinner,we better fly to Paris for weekends then go to this restaurant!dont book and waste your time and nervous”

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Posted 7 years ago

“Ripped off massively £120 voucher gets you a £64 room. Will never use virgin again.”

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Posted 7 years ago

Hi Stephen. We are so sorry to hear that you are disappointed, are you please able to email us directly with your voucher serial number so that we can look into this further for you?

Posted 7 years ago

“A fabulous day with my daughter.”

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Posted 7 years ago

“Treatment excellent,venue appalling cold,food stale. Hilton hotel Schmoo spa”

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Posted 7 years ago

Hi. We are so sorry to hear this, we have emailed you directly to try and resolve this. Thanks.

Posted 7 years ago

“Page said to send you our review for competition- One star - and that’s generous Total and utter waste of money and time for us. The first page of clues made no sense to us what so ever literally didn’t know the answer to any of it. Second page wanted us to take pictures of strangers... some people are ok with this but not us. So after spending some time sat on a bench trying to work out something, anything we had no choice but to give up. It was way too hard and whilst you could say we are just stupid we both have professional jobs and like to think we have a small amount of intelligence. Shame really, it was even too cold to hang around and get the condolence prize ( we thought about it!) so literally total waste of money sadly.”

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Posted 7 years ago

Hi Sue. We are so sorry to hear this! Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number so that we can help you further? :)

Posted 7 years ago

“What an experience my wife and i had. Fantastic from start to finish. Book the restaurant was so simple. On arrival and throughout the meal the staff were very helpful and made our experience so enjoyable. The food was great. Will be going again.”

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Posted 7 years ago

“We had booked to have afternoon tea at The Shard. The actual tea itself was good quality and enjoyable......although tea was cold when we eventually got to it. The experience was for 2 people and we had booked 2 tickets for the 4 people going. On arrival we were told that one of the voucher codes couldn't be redeemed as it had been cancelled!! I ended up having to go through emails to prove it was correct and had not been cancelled then forward the email to the restaurant supervisor. I cannot fault the staff they were very professional and helpful but all 4 us felt very embarrassed especially in such a high class establishment. It also took the shine off the day which was purchased as a xmas present for my mum and a present for my 40th birthday.”

Helpful Report

Posted 7 years ago

Hey Karena. We are thrilled to hear that you enjoyed the food on offer, but we do not like to see our customers disappointed, so we are grateful that you have raised your concerns regarding your experience with us and provided valuable feedback. We will also ensure that the supplier is made aware of all your comments, especially regarding the poor quality in service. They can then progress further and offer any staff re-training needed. Thanks.

Posted 7 years ago

“Learnt so much in a short time, now hooked on night time photography”

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Posted 7 years ago

“It was great fun and a good experience.”

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Posted 7 years ago

“Dinner was very good and tasty; service excellent. The restaurant has an interesting system of ordering -- each table has a touch--screen which works! Dinner was enormous (not a complaint), so we took some food home. Prosecco has to be much colder -- sorry for nit-picking. When booking, mgmt warned me that we only had our table for ninety mins. This was off-putting but we decided to go anyway. Nothing happened but what if the place was full? Would we have been told to bugger off? Worth a thought”

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Posted 7 years ago

“Extremely good value and so easy to book and get verification”

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Posted 7 years ago

“DO NOT BOOK! we booked over a year ago, flights are always cancelled but the buyer is only informed a few hours before, wasted money, annual leave, time and effort, and Virgin will never give you a refund, they make that clear, Virgin experience abdicate responsibility of selling the product by saying it’s two different companies, Virgin experience and Virgin balloons , with Virgin balloons having their own terms and conditions. What was supposed to be a special occasion and nice experience has turned into a very stressful and upsetting experience with very unhelpful customer services! Branson should be ashamed of himself and so should the rest of the team for allowing this to happen! I’m appalled and will spread the word so other unsuspecting people do not have to go through the same experience as we have. Shameful”

Helpful Report

Posted 7 years ago

Hey Lois. We are so sorry to hear this. Are you please able to email us directly at social.media@virginexperiencedays.co.uk with your voucher serial number, so that we can look into this further for you? Thanks.

Posted 7 years ago

“The experiences always live up to expectations. Gifts which are easy to give and fun to receive.”

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Posted 7 years ago

“A excellent day to be had and well worth every penny spent.”

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Posted 7 years ago

“So easy to transfer your gift card to a voucher . Loads of choice , something for everyone!”

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Posted 7 years ago

“Severe weather with “risk to life” meant we could not travel to our day. The spa were useless at taking calls, sending us in circles. Totally inflexible on re-arrangement of our days access to the spa. Let alone the treatments. Aloof and in-empathising. We will never, ever, part ways with money to Bannatyne Spas again.”

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Posted 7 years ago

Hey. We are so sorry to hear this. Are you please able to email us directly on social.media@virginexperiencedays.co.uk with your voucher serial number so that we can assist you further? Thanks.

Posted 7 years ago

“Our meal at London Steakhouse Co was lovely, food was really good, portion size was decent and staff were very attentive. Cocktails were amazing! Unfortunately, due to timing and snow, we didn’t make it to The Shard, which was disappointing as we were really looking forward to it. Please leave yourself plenty of time between each.”

Helpful Report

Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews