Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just tried to use a voucher which was a gift and found that the restaurant closed for business. Called virgin and they refused to refund money or offer something extra apart from the option to exchange to same value ( which is something they offer to anyone that calls and asks to change the experience). They did not bother to call or email but said they sent a letter which we did not receive and neither the person that gave us the voucher. We made arrangements around the restaurant which now we need to change but Katherine, manager from customer relation department did not care about all this. She went further to suggest that it has been 5 months since we have the voucher which is valid until 16Apr so why we did not use it up until now. Basically, she was trying to imply that it is our blame that we left it so late even if we still have 1month to use it. That is beyond ridiculous for a manager to say that. We asked for refund they said they can;t do that, we asked to find a simillar experience and they found a restaurant with 3.1 rating even if the original one had 4.3 rating. We told her that we don't want to go to a restaurant with 3.1 star rating as this is just not offering same value, basically we never go to restaurants below 4star as ( I also have a restaurant btw) they are just not worth even a visit if almost half of visitors rate then negatively. But Katherine, the manager said in her opinion those two restaurants , the original one which is closed and had 4.3stars and the one she offered in her view have same value. VIRGIN CUSTOMER SERVICE IS A DISGRACE TO THE WHOLE INDUSTRY. I will never use them again , not for flying or anything else and certainly not for vouchers. AVOID”

Helpful Report

Posted 7 years ago

Hi Silvian. We are sorry to hear that you remain disappointed with the response from our Customer Service Manager. Whilst we can appreciate your frustration, we do regrettably have no control over suppliers going into administration, and as soon as this happens we will try our best to contact all purchasers via letter, as i'm sure you can appreciate we sell thousands of vouchers a day, and are unable to chase each and every customer to ensure that they have received these letters. We are more then flexible with our vouchers and try to accommodate customers as best we can. The restaurant that was offered as an alternative was in no way meant to offend you. Please do keep in mind that the rating it is given on our website is determined by the reviews the customers leave, everyone is entitled to their own opinion and some people may have different perceptions to others. We are still more than happy to offer you an exchange to another experience from our website, if you would like to take up this option then please do just contact us by the 16/04/2018 which is the expiry date of your voucher, and we will happily still honour the extension as mentioned on the phone by Katherine yesterday. We do hope that this information helps. Thanks.

Posted 7 years ago

“This experience day was a gift for our Ruby wedding anniversary and was an excellent day out. The Thames boat trip was a unique way to view London. The three course meal at The London steak house was was excellent and included a glass of champagne, the staff were friendly and made our visit special knowing that we were celebrating. We would definitely recommend this experience.”

Helpful Report

Posted 7 years ago

“Health club staff were rude which made our spa experience not as relaxing and enjoyable as we would have liked.”

Helpful Report

Posted 7 years ago

Hey Matt. We sincerely apologise that the experience failed to meet your expectations on this occasion, and I would like to reassure you that we take all customer feedback seriously to ensure that our services are delivered to the highest standard that we would expect to see or our customers. Thanks for taking the time to let us know about your day.

Posted 7 years ago

“Well organised and great value for money.”

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Posted 7 years ago

“Great day out at a brewery masterclass with Brewhouse & Kitchen. Well worth it”

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Posted 7 years ago

“A lovely relaxed good meal with friendly staff in a great location”

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Posted 7 years ago

“Afternoon tea at mr foggs gin parlour. Tasty gin and cakes! Bliss”

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Posted 7 years ago

“Great idea to give as a gift to someone who is very picky on what they like. A great evening out to a comedy show, hands down the funniest evening in a long time!”

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Posted 7 years ago

“Totally inflexible would. Not allow change of date. Money down the drain.”

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Posted 7 years ago

“Quality time spent with family in a beautiful, serene setting. Wonderfully attentive service. Makes that special occasion very special.”

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Posted 7 years ago

“Unlucky timing meant day of booking transpired to be first day of 'Beast from the East' weather which meant I could not get into London due to consequential train disruption. As once booked the booking cannot be changed, this made for a wasted gift and it is for the lack of booking amendment facility I would not recommend Virgin Experience vouchers as a gift.”

Helpful Report

Posted 7 years ago

Hey James. We are so sorry to hear this. We have contacted you via email to discuss your options :)

Posted 7 years ago

“Please read my review that covers all aspects I thought went wrong.”

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Posted 7 years ago

“Great stay in Brighton even though is snowed overnight, beautiful hotel very polite, warm, welcoming and friendly staff made the stay really enjoyable. Food was spot on.”

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Posted 7 years ago

“Really easy to book and sort out with a helpful team to assist you”

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Posted 7 years ago

“Fantastic day. The shard is well worth a visit. Not rushed could stay as long as you wanted. Restaurant was a bus ride away. Great food and excellent service. We paid extra for the vip deal. This included wine, sides, water, tea or coffee and the service charge. So nothing more to pay. It was a fantastic way to celebrate my 60th birthday.”

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Posted 7 years ago

“Great gift. Great staff on site and made my day one to remember.”

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Posted 7 years ago

“It was a loverly weekend with friends. From school days We meet up and had afternoon tea The spread was very good Looking to do this same time next year Sandwiches cakes and scones What a treat”

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Posted 7 years ago

“Was lovely evening film was great service was good be nice if they served sweets to take in and improved the very cheap champagne”

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Posted 7 years ago

“alcohol and cakes,and good atmosphere”

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Posted 7 years ago

“Once the booking was completed-which could of been easier to navigate with activation codes then more codes & phone calls to make the booking,the experience itself was great,no hassles at all,bookings correctly made,tickets waiting & all went very smoothly,restaurant was great-food & service excellent & no problem with the bill as we’d ordered extra course & sides/drinks.”

Helpful Report

Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews