Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.92

3.9 Rating 2,217 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should be half the price atleast for what you receive. No clear instructions online about having to active the voucher to print a form to fill and pay for another delivery to send it elsewhere. It took 3weeks exactly to receive my item after voucher activation. Poor customer service while I enquired after two weeks of waiting.”

Helpful Report

Posted 7 years ago

Hi there, thank you for your recent review. With our vouchers, they do need to be activated for the booking details to be received however we do advise on the physical voucher itself to activate your voucher to view these. We do aim to make our vouchers as transparent as possible and we can only sincerely apologise if this had been missed. Having looked into your voucher, we can see you had been in contact with our Customer Services team and they had been looking into this further for you to see when your item would be received. We are happy to hear you have now received your item.

Posted 7 years ago

“Fantastic service. Very easy to purchase and explains how to redeem vouchers with ease. They have some fantastic offers that can ssve you a lot of money and the customer service is happy to answer any questions you may have.”

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Posted 7 years ago

“a fantastic day well arranged by all concerned . had a constant smile on my face .”

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Posted 7 years ago

“do not expect any back up from virgin if an experience is poor. drove 61 miles to an experience , company did not show up ,although 25 other people expecting same experience did.virgin unwilling to either offer travel expenses or put pressure on the company they advertise and take our money for.”

Helpful Report

Posted 7 years ago

Hi there, we are very sorry to hear of your disappointment. We can only sincerely apologise that the suppliers did not show up on the date of your experience and we can see that you have spoken with one of our advisors. We would recommend getting in contact with the suppliers and advising that you would like to make a re-booking on a date that would be suitable for yourself and the suppliers.

Posted 7 years ago

“Great value for money”

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Posted 7 years ago

“I gifted this to a relative. It was fantastic and he loved the experience BUT why did the massage last only 45 minutes instead of the expected 90 minutes? I am disappointed on that and don't understand what happened. The voucher and reviews mentioned 90 minutes for the massage itself.”

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Posted 7 years ago

“The day we went the shard was in fog.so im going back free in a 3 months window.did go to the top and had champagne.it looks fantastic and can't wait to go back.was very impressed with the security.”

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Posted 7 years ago

“PLEANTY TO SEE I ENJOY HISTORY RELATED PLACES”

Helpful Report

Posted 7 years ago

“I purchased a Harry Potter studio tour and lunch at Mercure hotel as a 60th birthday present. I also paid to extend the life of the voucher Over the years I have purchased a number of Red Letter Day vouchers and have enjoyed all of the experiences. However, the service received at the Mercure hotel yesterday was absolutely appalling. We arrived for lunch at 2pm as arranged and were shown to our table. The first course did not reach us until 2.50. One of the starters was salt and pepper ribs. Not only had it taken 50 minutes to arrive but it was also served cold! Despite having complained about the service by 3.20pm we still had not received our main course and so decided to leave. The service we received was also experienced by two other couples who were already seated when we arrived. One couple had not been served anything and the other who had just ordered a mains received their food as we were leaving.”

Helpful Report

Posted 7 years ago

Hi Jane, thank you for your recent review. We are very sorry to hear that you are disappointed with your experience. However unfortunately we are not Red Letter Days and this is not something that we are able to help with we are afraid. We would recommend speaking with Red Letter Days to see if there is anything they are able to do for you.

Posted 7 years ago

“We booked the view from the Shard & a 3 course meal at Marco Pierre’s Steak House. We had an amazing time and the service was amazing!”

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Posted 7 years ago

“Virgin Experience Days are amazing !! Have been on castle tours, bottomless brunches, afternoon teas, boat trips, gin tastings, and all have been fantastic .....booking is super easy & have been able to share with family and friend some extra special days out .”

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Posted 7 years ago

“Did 2 experience days through Virgin Experience days . Lovely site and so many venues. Everything is easy to find and payment side is not complicated either. I will be definitely booking more days out. Also great for Birthday or Christmas presents Eve”

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Posted 7 years ago

“Easy to order and process. No issues with Virgin experience days at all.”

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Posted 7 years ago

“There is something for everyone! It is easy to book, easy to use and even easier to enjoy! And, there's no catch!”

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Posted 7 years ago

“A wonderful relaxing day, was looked after from the moment we arrived, a lovely relaxing massage, use of the spa facilities and a two course lunch.”

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Posted 7 years ago

“I bought this for my husband and he did really enjoy driving around and we had a fun day out, but there are a few things to note. Firstly, if you’re driving numerous cars then you’re likely to be waiting around a lot, secondly, if you book through virgin and then car heroes it is likely you’ll have to pay an extra £50-100 and finally the photo that is apparently ‘included’ is just sent to you via email rather than printed for you, and so ultimately you still have to pay for your print; bit of a con on virgins behalf and a shame when I’d already paid £99 for the voucher then an additional £62 for the card and then £40 on the day for the insurance and also to upgrade the professional driving car.”

Helpful Report

Posted 7 years ago

“I have used these Experience Days offers 3 times now and have thoroughly enjoyed each one. The hotels have all been of a high standard and the process is easy and problem free. A nice way to treat yourself!”

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Posted 7 years ago

“I Brought a Virgin experience voucher for my Husband’s special Birthday we thoutghly enjoyed our Two night hotel break to the Harbour hotel in Southampton. I would definitely recommend buying a Virgin gift voucher & will use them in the future.”

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Posted 7 years ago

“Very user friendly. Easy to book experience and redeem voucher”

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Posted 7 years ago

“Excellent service from staff and highly recommend would certainly use again”

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Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,217 reviews