Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor Experience marred with a mistake via Encore Tickets booking incorrectly. Pre theatre meal booked for evening after theatre by Encore and couldn't be amended. Asked to book on another date and they will only offer the meal now as tickets were bought. Their mistake has meant I'm left out of pocket and chasing customer services with Encore and then Virgin Customer care. Final result is a gesture of good will of £25. I had high expectations as I'm also a Virgin Media and Mobile customer. Based on this event and the lack of putting things right (re booking the whole experience) I have lost faith in the brand and will take my business elsewhere. V Poor!”

Helpful Report

Posted 6 years ago

Hi Stephen, we are very sorry to hear of your disappointment caused with the error when making your booking. After looking into your voucher further,we can see you have been speaking with our Escalated Care team and they are the highest point that you would be able to speak with regarding a complaint. We can see this has now been resolved with them and we have provided the best resolution possible for your voucher. We do not like to hear of our customers disappointment and we can only sincerely apologise that you do remain disappointed with our resolution.

Posted 6 years ago

“Purchased a few experiences through them and always on point with what you get at a good price to.”

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Posted 6 years ago

“Really brilliant”

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Posted 6 years ago

“Had a fantastic time at Windsor Castle unfortunately the second part of our experience wasn’t so good the boat we were to have our river cruise on broke down so no tea on the Thames never mind we can get a refund so we were told. Unfortunately for me because I had extended my voucher I am not entitled to a refund so after paying for the extension having to pay out for another tea that day and now having to pay for another trip out to use my new voucher I do feel annoyed and very out of pocket. So be warned if you have to extend your voucher and anything goes wrong you can’t be refunded.”

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Posted 6 years ago

“Worthy of money, easy to use.”

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Posted 6 years ago

“Absolutely brilliant!! Lots of information and fun. Vas was amazing and gave everyone the time of day. All round a brilliant afternoon. This a well worth doing !!!”

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Posted 6 years ago

“My virgin experience very good easy to book and I didn't have any problems.”

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Posted 6 years ago

“Wonderful meal with great service in a lovely setting.”

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Posted 6 years ago

“absolutely brilliant”

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Posted 6 years ago

“Always have a good day with Virgin Experince days! Easy to book and always surprised!”

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Posted 6 years ago

“I had 2 Virgin Experience Days given for my 50th Birthday and cannot recommend them enough. Both experiences (Mr Fogg's Gin Parlour and Afternoon tea treats were a delight). The booking system is very thorough and easy to use. Customer service was exceptional Thank you”

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Posted 6 years ago

“Great value for money and so much to choose from”

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Posted 6 years ago

“This is the first time I have used the virgin experience days for a treat for my mom for Christmas last year for the theatre and dinner for two. Was very impressed overall from the purchase to the booking to the dinner and the theatre, just needs a little more choice in restaurants and more time to eat in between the dinner and theatre as you have to be there 30mins before. Will be recommending it to people (well already started to) and will 100% use again! Excellent!!!”

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Posted 6 years ago

“Had a fabulous time very well organised venue”

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Posted 6 years ago

“Process was slick and to plan. The cost of purchasing the 'experience' at the venue ourselves would have been very similar save for a free glass of house wine. This was a gift to us from a relative and was very enjoyable.”

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Posted 6 years ago

“Great way to have an excitement filled day for yourself or your friends.”

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Posted 6 years ago

“My wife and I really enjoyed this. The guide was excellent - very knowledgeable and engaging. Highly recommended.”

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Posted 6 years ago

“Have been on a few experience days only one I was disappointed with, but got sorted out on the day.Over all I have been very pleased with them.”

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Posted 6 years ago

“An excellent 2 night stay at The Sandbanks Hotel. Rooms were a little dated but big and clean. Food was excellent and all the staff were very friendly.”

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Posted 6 years ago

“We upgraded the voucher by paying another £50 to increase the length of the activity but they forgot to send out a new voucher and advise the company who the trip was with TWICE. I was left to sort out the admin mess and 10 months on we still haven't had the activity. Rubbish customer service and you are left as piggy in the middle dealing with the mess. Advice go straight to a supplier and book the trip directly!”

Helpful Report

Posted 6 years ago

Hi Mrs Boast, thank you for your review. Please do accept our sincere apologies for any disappointment that has been caused when speaking with our Customer Services team. Usually our team are extremely friendly and helpful and we do apologise if that was not the case when speaking with us. After looking into your voucher further for you, we can see that a booking has been successfully made and you have received your experience voucher. We do hope that you have a lovely time on your experience.

Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews