Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,215 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,215 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

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Virgin Experience Days 1 star review on 13th October 2022

163

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are good and make lovely gifts, but you need to fully investigate what’s on offer as some could be a bit misleading if reading the title alone.”

Helpful Report

Posted 7 years ago

“Smeathorpe racing day so badly organized feel I wasted my money and a wasted day off. Whatever you do do not book this you will be treated like cattle they have already had your money. Photos of the day absolute rubbish. Kids organizing it very badly. One man complained got jumped up queue by 7 people while we all waited. Virgin didnt want to know when I complained and I found there offer of compensation as an absolute insult so I told them to keep it, they then didnt reply. I will never book with Virgin again and I will tell everyone how bad this was. I have previous been on at least 12 other experiences which were all good this was really bad. Virgin just didnt really care which I was really shocked about.”

Helpful Report

Posted 7 years ago

Hi Paul, We are so sorry to hear you feel you have been let down by our Customer Service team and feel they did not care about the experience you had on the day. We can assure you that we do take all feedback from our customers on board, which is passed to the relevant department/supplier to review. All feedback is valuable to us to ensure we are able to provide the best service we can.

Posted 6 years ago

“We had to change the venue of our voucher and found staff very helpful. Our experience at Bletchley was amazing. Would definitely use Vitgin Experience Days again”

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Posted 7 years ago

“Easy to book and something we probably wouldn’t have done had it not been a gift.”

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Posted 7 years ago

“Absolutely fantastic day. Second time on this specific experience, cant wait till the next time.”

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Posted 7 years ago

“Brilliant track experience. Would recommend it to anyone that is a thrill seeker..”

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Posted 7 years ago

“The Harley Davidson pillion ride was my first Virgin Experience Day and am happy to say that the whole experience was perfect from start to finish.”

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Posted 7 years ago

“A great day out to see the palace and estate Afternoon tea in the orangery was very special, the service was Superb The gin cocktail was lovely A really nice day out as birthday treat for my mum Parking was easy. A really good experience. Parking really easy”

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Posted 7 years ago

“wonderful dinner. check expiry date!”

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Posted 7 years ago

“Wouldn't recommend this to anyone, not with the instructor we had ! This was meant to be a fun day and learn a bit about off roading. The instructor had no people skills, he was rude and patronising. We brought two of us the 4x4 Off Road Driving Adventure at £47.00 each. Total disappointment. Walked away feeling rubbish. Wasn't fun at all !”

Helpful Report

Posted 7 years ago

Hi Hannah, We are so sorry to hear you walked away from your experience feeling like this. Please can you email social.media@virginexperiencedays.co.uk with your voucher serial number and pin and we can look into this further for you?

Posted 6 years ago

“Excellent food and friendly staff. Room rather gloomy and disappointing compared with the hotel photo.”

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Posted 7 years ago

“Exelent day out , looking for more experiences as I write this”

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Posted 7 years ago

“Excellent stay at a beautiful hotel in North Yorkshire, New Inn hotel Clapham, beautiful room, immaculately clean, fabulous breakfast, looking forward to a return visit, highly recommend this hotel”

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Posted 7 years ago

“Would not book again, not at all as expected”

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Posted 7 years ago

We're sorry to hear that. Please drop us an email to info@virginexperiencedays.co.uk with the details of your experience

Posted 7 years ago

“Champagne tea for two courthouse hotel Marlborough Street London Everything was really lovely jubbly A enjoyable experience.”

Helpful Report

Posted 7 years ago

“Absolutely disgusting service from Virgin Experience Days. I was given £100 gift vouchers where the expiry date was not obvious, and Customer Services wouldn't budge an inch in extending the expiry or providing any sort of flexibility, including refunding the purchasers. Why is there such a short expiry date? They couldn't explain. They are basically taking money for providing zero products / services - disgraceful! Never again will I touch the Virgin brand in any way.”

Helpful Report

Posted 7 years ago

We are very sorry to hear of your disappointment and that you were unable to use your gift cards before they expired. All of our gift cards come attached to a backing slip, which advise of the expiry date of the card and we can only apologise if this was missed. The cards are valid for 12 months from the date they are purchased and what was purchased was an amount to be used within that 12 month period.

Posted 6 years ago

“Very good experiences. The trouble with a lot of them is they leave you wanting more! I have been on various experiences including flying and racing mostly, and they all have been pretty accurately described, never been disappointed!”

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Posted 7 years ago

“Have had a few Experince days .jack the ripper tours . Boat and london eye. Brighton and the British flight . The booking has been so easy and when i have made mistake i always get email back to explain what i have done wrong .have gave virgin experience as gifts as well .”

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Posted 7 years ago

“A lovely day out in a beautiful location”

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Posted 7 years ago

“Absolute rubbish it’s a con would be better driving on the M8 at rush hour this is not a driving experience as no driving was involved except sitting behind other driver who could not drive and at anyone time 6 cars on a track 1 mile long I could not get out second gear as I was stuck behind slower cars on a track they had 1 straight of 500 yards this is a drift track and ful of 90 degree corners total rubbish”

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Posted 7 years ago

Virgin Experience Days is rated 3.9 based on 2,215 reviews