Virgin Experience Days Reviews

Name: Virgin Experience Days
Address: Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS, Bourne End
Rating: 3.93

3.9 Rating 2,213 Reviews

73 %

of reviewers recommend Virgin Experience Days

3.9

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Virgin Experience Days:

Virgin Experience Days was launched in March 2001 under the name of Virgin Experience. Originally offering experiences to corporate clients as a way of incentivising staff and customers, the company rapidly expanded to bring the Virgin values of quality, innovation, value for money and fun to the consumer experience gift market.
The summer of 2003 was a real milestone for Virgin Experience. In our continual quest to bring the best experiences and unrivalled service, we joined forces with Acorne Sports. Founded in 1988, Acorne Sports is the original experience company and it’s their stamp of approval that confirms our pedigree and ability to deliver unforgettable experiences. Acorne ’s unrivalled reputation, knowledge and relationship with all of the featured centres made them the perfect partners for Virgin Experience, a company dedicated to making sure customers have the very best time. By teaming up, we are able to challenge the way every experience is provided and offer once-in-a-lifetime gifts backed up by friendly service staff with first-hand knowledge.

Visit Website

Phone:

0344 504 0844

Email:

social.media@virginexperiencedays.co.uk

Location:

Virgin Experience DaysStamford HouseBoston DriveBourne End SL8 5YS
Bourne End
SL8 5YS

Write Your review

Tell us how Virgin Experience Days made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They told me I had been on a helicopter experience - I haven't. I booked a driving experience and they cancelled it after I had booked some expensive accommodation but before the driving took place, so I lost out twice on that one. Avoid at all costs!”

Helpful Report

Posted 6 years ago

Hi Bryan, thank you for your recent review. We are very sorry to hear that our suppliers had claimed for your voucher when no booking had been made. We can see from the notes left on the voucher that a member of our team has been able to resolve this for you. We are very happy to see that this has been resolved so that you are able to move forward with this. Once again, please do accept our sincere apologies and thank you for taking the time to leave a review.

Posted 6 years ago

“went to Manchester united football ground excellent tour”

Helpful Report

Posted 6 years ago

“very disappointing waste of a day and 2 nights in a hotel could of done the same in the local farmers field in the car never mind in a 4x4”

Helpful Report

Posted 6 years ago

Hi Anne, thank you for your recent review and we are very sorry to hear of your disappointment. If you would like to leave your feedback, please email into info@virginexperiencedays.co.uk and a member of our team will be able to look into this further for you and assist you with this. Once again, thank you for taking the time to leave a review.

Posted 6 years ago

“I’m surprised so many people find these experiences so good. We received a gift card as a present, the whole process of exchanging the voucher for an experience takes so long and involves numerous e-mails being sent which gives you a new code for the next stage. We found it really frustrating and would not buy anyone a gift voucher as it isn’t a gift it is nightmare.”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review and we are very sorry to hear of your disappointment. As this is a Gift Card that you was purchased, you would need to use this as your form of payment on our Virgin Experience Days website so you are able to purchase an experience for a specific experience. Once you receive this voucher, you would then make a booking directly with the supplier in order to fulfil your experience day. This is the way the Gift Card would work and we can only sincerely apologise for any disappointment and inconvenience caused. Once again, thank you for taking the time to leave a review.

Posted 6 years ago

“Really good value- great Christmas present from my son absolutely loved it”

Helpful Report

Posted 6 years ago

“A great experience for United fans and footballing fans alike!”

Helpful Report

Posted 6 years ago

“Have used two experiences so far and both times the package has been really good value with excellent delivery on products and services offered.”

Helpful Report

Posted 6 years ago

“Lunch on the Thames great food excellent service”

Helpful Report

Posted 6 years ago

“Who doesn't love a pizza? Great experience. Would recommend to any one any age. Fun time.”

Helpful Report

Posted 6 years ago

“It was simple to activate the voucher and easy to book, I would recommend Virgin Experience Days as an excellent gift.”

Helpful Report

Posted 6 years ago

“Really interesting day out at Bombay Sapphire, in a pretty location with free cocktails at the end! .”

Helpful Report

Posted 6 years ago

“Car Chase Heros: Horrendously overpriced tosh! The day starts with a 45 minute outdoor queue for no other reason than to try and up sell you a load of stuff that, should have wanted it in the first place, you would have already purchased. The whole experience consists of constant attempts to further part you with your cash. This establishment has to be at the epicentre of rip off Britain. My advice is to save you money and buy a fun car of your own!”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review. We are very sorry to hear that the day you had taken your experience on, included a lot of up-selling from our suppliers who run this experience. This is not something that we do like to hear of and we will be sure to have your comments logged onto our in-house database so that our Quality & Performance Manager can monitor these moving forwards. We do hope that you did get to take your experience on the day and we do hope that you did enjoy the experience. Once again, thank you for taking the time to leave your feedback in regards to your recent experience.

Posted 6 years ago

“Fab spa break”

Helpful Report

Posted 6 years ago

“Easy transaction and amazing day- great staff and day”

Helpful Report

Posted 6 years ago

“We had a fantastic day. The Shard staff were very efficient and the afternoon tea was delightful. The waiting staff at The restaurant couldn’t have been nicer”

Helpful Report

Posted 6 years ago

“We really had an amazing day! Staff couldn’t be more helpful. Tour, museum and meal all excellent and it was such a memorable day!”

Helpful Report

Posted 6 years ago

“Not an experience I would bother to do again”

Helpful Report

Posted 6 years ago

Hi there, thank you for your recent review. We are very sorry to hear to hear of this. If you would like to leave your feedback, please send an email to info@virginexperiencedays.co.uk along with your voucher details and a member of our team will be able to look into this further for you.

Posted 6 years ago

“Delighted with my present of Champagne and Afternoon Tea and River Cruise (London). Easy to validate and book Afternoon Tea, voucher for River Cruise exchanged on day.”

Helpful Report

Posted 6 years ago

“I have purchased many Virgin Experience Day Vouchers and have been impressed with every one of them.”

Helpful Report

Posted 6 years ago

“I bought 2 x hot air balloon tickets as a gift two years ago for my Dad, which have expired time and time again due to cancelled flights and towards the latter part of the second year due to retirement of one of the pilots. My Dad was told to call back in the New Year when the post might have been filled. We did not feel that this was an urgent requirement considering the delays experienced up to now. During this time his mother passed away. When we called back we were told the tickets had expired. I find this very upsetting that we have now lost the tickets at a distressing family time when we have waited patiently for this service during the last 2 years during major patches in service. We were given the option to buy back the tickets at a reduced price but I feel no confidence that the service will be provided during the new time period. As a result I have lost absolute faith in Virgin Experience Days and will not purchase further gifts from this site. I'm very disappointed for my Dad and upset that this can be allowed to happen considering the patience shown during the patches in service.”

Helpful Report

Posted 6 years ago

Hi Leanda, thank you for your recent review and we are very sorry to hear of your disappointment. Please send an email into info@virginexperiencedays.co.uk along with your Virgin Experience Days voucher details and a member of our team will be able to look into your query further for you.

Posted 6 years ago

Virgin Experience Days is rated 3.9 based on 2,213 reviews