Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 675 Reviews

89 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 675 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly not good service at all. No updates unless I chase them. 6 month wait instead of the 3 months quoted. Definitley do NOT recommend this company.”

Helpful Report

Thank you Tania for taking the time to leave your review. I have looked through all your correspondence with the team. When you were initially quoted in October the processing time frames you were issued were 60-75 working days. This timeframe starts from when we have everything required for the process. Unfortunately we did not receive a letter required to initiate the process until January so this is when the 60-75 working days starts from. The team have advised you that your order should be completed at DIRCO the first week of April. I am sorry that you feel this has taken longer than expected but we are processing your paperwork as quickly as humanly possible.

“The process for me took 3 months in total and I incurred costs as a result for loss of documents and Visa renewal which I had to pay for as a result of using this service. The situation was handled better towards the end but the communication and way it was handled upfront was very poor.”

Helpful Report

Thank you Thomas for taking the time to leave your review. I am sorry for the circumstance that surrounded your order. Unfortunately when the Department of Foreign Affairs in Ireland sent your document back to the UK team by In post which is their mailing system. This did not get received and the tracking reference that the team received was incorrect. The operations manager called the DFA daily trying to ascertain what had happened and where the document was. At this point we did inform you of the situation and offered to pay for your replacement certificate and once it arrived we would process that certificate on the urgent service at no cost. We refunded your for your re issue certificate and gave you a full refund for the process that we did not manage to fulfil. A short time later the missing document then arrived with our UK team so the attestation could be fulfilled. I am very sorry for this but unfortunately this was out of out hands and once the issue was recognised we rectified it the best we could. We would love to work with you again in the future if there was ever a need.

“Great service!!”

Helpful Report

Dear Anila, Thank you so much for your 5-star rating of Vital Certificates! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our services. Great service!! Your kind words mean a lot to us and motivate us to continue providing excellent service to our valued customers like you. We're here for you whenever you may need any assistance with your certificate requirements.

“Thank you for your helpful service”

Helpful Report

Dear Anas, Thank you so much for taking the time to rate Vital Certificates with 5 stars! We greatly appreciate your feedback and are truly grateful for your support. Your kind words mean a lot to us, and we are thrilled to hear that our service was helpful to you. Our team is dedicated to providing excellent assistance, and it is truly rewarding to know that we were able to meet your needs.

“Great communication and efficient”

Helpful Report

Dear Angaleen, Thank you so much for your 5-star rating of Vital Certificates! We genuinely appreciate your support and feedback. We're thrilled to hear that our service provided you with great communication and efficiency. Your satisfaction is our top priority, and we are grateful to have met your expectations.

“The overall experience is very good; however, the whole duration to get the document back took longer than expected. It would have been better if the maximum duration is communicated earlier during the agreement to manage everyone’s expectations.”

Helpful Report

Thank you for taking the time to leave your feedback I have checked your order and I can see that we received your paperwork on September 15th 2023. The service was a 75-85 working day service and we have dispatched your completed order on January 17th 2024. This is 3 days over what we had advised and I apologise for that. I am please however that your overall experience was good. We would love to work with you again in the future if there was ever a need.

“Good service overall, but communicating with clients could be better”

Helpful Report

Dear Oloruntoba, Thank you so much for taking the time to rate and review Vital Certificates with 4 stars. We really appreciate your feedback and support. We are glad to hear that you found our service overall good. We strive to provide the best experience to our clients, and your positive review further encourages us to do so. We will continue to work hard in order to meet your expectations fully. Regarding your comment about communication, we understand its importance and aim to make improvements in that area. I would be more than happy to have a chat with you in regards on how you feel we could improve in this area so we can offer a better customer service experience in the future.

“Very professional and valid services”

Helpful Report

Dear Sahar, Thank you so much for your fantastic 5-star rating! We truly appreciate your kind words and support. We are delighted to hear that you found our services to be very professional and valid. At Vital Certificates, we strive to provide our customers with the highest quality services and ensure a seamless experience. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.

“Excellent service at a competitive price. Highly recommended. I particularly appreciated the step by step progress updates throughout the process. I would definitely come back for my future needs and recommend this service to my clients.”

Helpful Report

Dear Mathieu, Thank you so much for taking the time to rate Vital Certificates with 5 stars! We greatly appreciate your recommendation and are delighted to hear that you found our service to be excellent, especially with the step-by-step progress updates. Rest assured that we would be more than happy to assist you with any future needs you may have, and we hope that you will continue to recommend our service to your clients.

“Fantastic, speedy service. Highly recommended.”

Helpful Report

Dear Quintin, Thank you so much for leaving a 5-star rating for Vital Certificates. We greatly appreciate your kind words and positive feedback. It's truly wonderful to hear that you had a fantastic, speedy service with us. We strive to provide efficient and reliable services to our valued customers, and your recommendation means a lot to us.

“Vital Certificate was very professional and facilitated regular communication on the status of my request.”

Helpful Report

Dear Sherif, Thank you so much for your wonderful 5-star rating of Vital Certificates! We truly appreciate your support and are thrilled to hear about your positive experience with our services. We are delighted to know that our team at Vital Certificates was able to meet your expectations and provide you with a professional service. Our commitment to facilitating regular communication ensures that our customers remain informed about the status of their requests.

“Did my government attestation for my babys birth certificate, they delivered and would recommend.”

Helpful Report

Dear Suhail,Thank you so much for your incredible 5-star rating of Vital Certificates! We are thrilled to hear that we were able to assist you with your government attestation for your baby's birth certificate. Your satisfaction is our top priority, and we are delighted to have delivered a seamless service to you.

“This is my second time employing the services of Vital Consular. All their representatives have been courteous and immensely patient; despite my initial dithering, the service has been fast, efficient and perfectly reliable. I thank all of you so very much, including Paul in London, Nicola Palmer from the UK HQ, and all the staff whom I have been in contact with, as well as those behind the scenes in the UK and UAE. Warmest regards, Robert.”

Helpful Report

Dear Robert,Thank you so much for your fantastic 5-star rating of Vital Certificates! We are thrilled to hear that you have had a positive experience with our services for the second time. We greatly appreciate your kind words about our courteous and patient representatives. It is always our goal to provide fast, efficient, and reliable service, and we are delighted that we have met your expectations. We will make sure to pass along your gratitude to Paul in London, Nicola Palmer from our UK HQ, and all the staff who have assisted you. We are fortunate to have such dedicated team members who work tirelessly behind the scenes in both the UK and UAE.

“The perfect service for attestation! I had to get my documents certified in the Netherlands and the process was seamless. They collected my documents and kept me updated at every single step with a notification on where the documents were and in which stage of the process. I received them back quicker than expected despite it being Christmas & New Year's time. I would 100% recommend the service to anyone who is looking to get their documents attested. Thank you!”

Helpful Report

Dear Amiel, Thank you for your outstanding 5-star rating of Vital Certificates! We truly appreciate your feedback and are thrilled to hear that our service was a perfect fit for your attestation needs. We pride ourselves on providing a seamless and transparent process, and we are delighted to know that we were able to keep you updated at every step. Our aim is to ensure that our customers have a stress-free experience, and it brings us great joy to hear that we were able to deliver on that promise. We understand that the holiday season can sometimes cause delays, but we are thrilled that we were able to return your documents even quicker than expected. Your recommendation means the world to us, as it is a testament to the hard work and dedication of our team.

“Vital Consular are the attestation service used by my employer. I found them to be responsive to queries. Vital consular under estimated the duration to achieve attested documents”

Helpful Report

Thank you for taking the time to leave your review Ralph. I apologise in the delay with the completion of your order. Unfortunately with USA docs the Department of State can sometimes take longer than anticipated and I apologise for that. It would be great to work with you again in the future if there was a need.

“Excellent responsiveness Excellent & clear communication as well as updates from the very first stage until the final one Kudos”

Helpful Report

Dear Bruno, Thank you so much for your glowing 5-star rating of Vital Certificates! We truly appreciate your feedback and are delighted to hear that you had a positive experience with us. As you mentioned, our team takes great pride in providing excellent responsiveness and clear communication throughout the entire process. We believe that constant updates from the initial stage until the final one are crucial in ensuring a smooth and hassle-free experience for our valued customers.

“Always helpful and efficient. A very good service.”

Helpful Report

Dear Stefan, Thank you so much for giving Vital Certificates a stellar 5-star rating! We truly appreciate your kind words and your loyalty as our valued customer. It means a lot to us that you find our service helpful and efficient. We always strive to make the process as smooth and seamless as possible for our customers, and it warms our hearts to know that we have met your expectations.

“Great efficient service”

Helpful Report

thank you Peter.

“Excellent service”

Helpful Report

Dear Emilio, Thank you so much for awarding Vital Certificates with a brilliant 5-star rating! We greatly appreciate your kind feedback and are thrilled to hear that you found our service excellent. At Vital Certificates, providing exceptional service is our utmost priority, and we are glad to know that we met your expectations. Should you ever need any further assistance or have any queries, please do not hesitate to reach out to us. We'll be more than happy to help!

“Professional, seamless service, prompt responses for querries and felxible.”

Helpful Report

Thanks for taking the time to review our services Muhammad, much appreciated.

Vital Certificates is rated 4.6 based on 675 reviews