Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.55

4.6 Rating 667 Reviews

90 %

of reviewers recommend Vital Certificates

Company Reviews

Metrics

Info

4.6

Based on 667 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our birth certificates and diploma had to be certified by Qatar Embassy in France but we could not contct them direfctly for information and had to go through the Qatar Office. We did not find it convenient as the Qatar office could not answer our questions and always had to refer back to the office in France but quite often the answer was not clear. This process also means more delays and no personal contact with the people in charge of certifying our documents. Also had issues at the intitial stage of the process to know exactly what was required as the Qatar office would send us templates from the UK which was not useful for France.”

Helpful Report

Thank you for taking the time to leave your review Myriam I am really sorry you found the process really frustrating. This is not something that we ever want for our clients but unfortunately we do not give our country colleagues details out as everything has to go through the office where the quote was initially triggered. I do hope this has not put you off working with us again in the future.

“My experience with Vital was very bad. I paid for a urgent service which I was advised to do but the service was very slow. I feel that I was tricked into paying more for a very basic service.”

Helpful Report

Thank you Raymond for taking the time to leave a review. I am sorry you feel aggrieved with the service you received and I apologise that it took longer to process than initially advised. Unfortunately sometimes the Embassies can delay documents for no reason and with no prior warning and for that I apologise.

“Was disappointed by the process. I'm sure for many the attestation is a new process and quite overwhelming. I sent over the list required from my school and it took a few quotes to get the actual official quote. Initially I was quoted over £700, I managed to get this down to nearer £300. I did feel slightly like I was trying to be ripped off. However the real problem was when my documents got to the UAE. I appreciate scanning the documents to update the process however this is not helpful when one of my documents isn't scanned. When I emailed to enquire where my birth certificate was they stated it wasn't attested as my quote didn't say to and they hoped it was still in the letter with my degree certificate. This lead to me panicking that 1) my birth certificate was lost and 2) it hadn't been attested. I went all the way back through my numerous quotes and found it should have been attested as per my quote. It was then left to update you where the certificate was and its status. Luckily for you the document was in the letter and had been attested, however this caused 24hours of unnecessary stress and hassle trying to locate my documents and check correct paperwork.”

Helpful Report

Thank you for taking the time to leave your review. I have checked all correspondence between yourself and the team and I can see that there were some confusion as to what documents you actually required but after contacting your HR department a few times this was worked out and this is why the quotes differed a lot. The first quotation was based on the list of documents we were initially given and the final quote was based on what documents you needed. Please rest assured we do not ever quote for any unnecessary work. In regards to the missing scan. I can only apologise for this human error but I am thankful that you received everything attested that was required.

“Excellent responsiveness, follow up and updates.”

Helpful Report

Lucia, Thank you so much for taking the time to leave your review. We are thrilled that you found our responsiveness, follow up, and updates excellent. It is always our top priority to provide our customers with prompt and efficient service, and we are delighted to know that we met your expectations. Your support and satisfaction mean the world to us. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future!

“Very efficient”

Helpful Report

Amanda, Thank you for taking the time to leave your review. We are thrilled to hear that you had such a positive experience with us. "Very efficient" is definitely one of the key qualities we strive for, so it's fantastic to know that our services were able to meet your expectations.

“Great communication and was completed within the stated time frames”

Helpful Report

Thank you Brendon for taking the time to leave your review. We sincerely appreciate your kind words and support. It's truly a delight to hear that our team's communication impressed you and that we were able to complete your request within the stated time frames. Delivering a seamless experience, coupled with efficient service, is always our top priority.

“Very professional and efficient with timing. They reply quickly also. Thank you”

Helpful Report

Randa thank you so much for taking the time to leave your review. We are thrilled to hear that our service was very professional and efficient with timing. We always strive to provide a seamless and prompt experience for our customers.

“Your support is by all means amazing. Hats off and big thanks”

Helpful Report

Thank you Taha for taking the time to leave your review We greatly appreciate your kind words and are thrilled to know that you had a remarkable experience with us. If there is ever anything else we can assist you with, please do not hesitate to reach out. We are always here to help!

“Excellent Service and Value for money, I have used Vital on several occasions now for attestations from various Ministries and Embassies and again have not been disappointed, Great service, communication and updates. I would recommend to anyone who requires help with documents.”

Helpful Report

Thank you Leah so much for taking the time to leave your review. We truly appreciate your kind words and feedback. We are thrilled to hear that our service and value for money have met your expectations. It gives us great joy to know that you have chosen us repeatedly for your document attestations from various Ministries and Embassies, and that our team has consistently delivered excellent service, communication, and updates throughout the process. Your recommendation means a lot to us, and we are grateful for your trust and support. We will continue to strive for excellence and remain committed to providing the best assistance to anyone who requires help with their documents.

“Excellent service throughout”

Helpful Report

Thank you Navin for taking the time to leave your review We truly appreciate your kind words and support. Excellent service throughout has always been our priority, and we are thrilled to hear that we have lived up to your expectations. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

“Excellent…. Top ✅”

Helpful Report

Thank you so much Yousef for taking the time to leave your review We greatly appreciate your support and we are thrilled to hear about your excellent experience with our services.

“Best service”

Helpful Report

Dear Hafeez thank you so much for taking the time to leave your review We truly appreciate your kind words and support. It is customers like you that motivate us to strive for excellence in everything we do. Best service is what we always aim to provide, and we are thrilled to know that we have succeeded in meeting your expectations. Your satisfaction is our utmost priority, and we will continue working hard to ensure that we maintain the highest level of service.

“Secure, reliable service for attestation. They handled my irreplaceable documents with care, and were communicative throughout the process.”

Helpful Report

Sam thank you so much for taking the time leave your review We truly appreciate your support and are thrilled to hear that our service met your expectations. We are delighted that you found our service to be secure and reliable for attestation. At Vital Certificates, we always strive to handle our customers' irreplaceable documents with the utmost care and diligence. Moreover, we understand the importance of effective communication, especially when it comes to such crucial processes. Rest assured that we will continue to provide clear and timely updates throughout your documentation journey.

“Perfect service: on-time, efficient, professional, trsut-worthy.”

Helpful Report

Thank you for taking the time to leave your review We greatly appreciate your positive feedback and are delighted to hear that you found our service perfect: on-time, efficient, professional, and trustworthy. At Vital Certificates, we strive to provide top-notch service to all our valued customers, and your kind words serve as a great motivation for our team.

“Thank you so much for the prompt and professional service! What a lifesaver!”

Helpful Report

Thank you Sarah for taking the time to leave your review We truly appreciate your positive feedback and are thrilled to hear that our service was prompt and professional. We are delighted to have been of assistance and glad that our services were a lifesaver for you.

“Excellent service all round, very professional, and highly efficient. I would definately recommend them to my contacts.”

Helpful Report

Margie thank you so much for taking the time to leave your review. We greatly appreciate your kind words and are thrilled to hear that you found our service to be excellent all around. It's also wonderful to know that you found us to be professional and highly efficient. We truly value your recommendation to your contacts, as it means a lot to us. We always strive to provide the best service possible, and your feedback encourages us to keep up the good work.

“A very good service however, delayed too long. Regular updates would have been compensating.”

Helpful Report

Thank you Rachael for taking the time to leave your review. I have checked your order to see why there were delays and it seems that we dispatched your order earlier than initially quoted. The service you opted for was a 75-85 working day process plus an additional 5-7 working days for the Ministry of Foreign Affairs stamp to be applied. With MoFA the expected date for processing was 15th March 2024 and we dispatched to you on the 29th February 2024. In regards to the updates I am sorry there were no regular updates but with the USA attestation the process that takes the longest is the first stage. Once this has been done the Embassy takes around 1-2 weeks. I do hope the above has helped place your mind at ease.

“One of the best and most professional companies I have worked with. From start to finish - great follow up, updates, progress... and very smooth process. The team is very profesional and really understand the value of good customer service. I was very impressed.”

Helpful Report

Thank you Fadi so much for leaving your review. We value our customers' satisfaction above all else, and it is gratifying to know that our team's professionalism and dedication to excellent customer service has impressed you. We pride ourselves on providing a smooth and efficient process from start to finish, with timely follow-ups, regular progress updates, and a commitment to delivering the best service possible.

“Excellent customer service and extremely professional.”

Helpful Report

Thank you Ish so much fortaking the time to leave your review. We greatly appreciate your feedback and are thrilled to hear that you found our customer service excellent and our team extremely professional.

“Reliable and trust worthy”

Helpful Report

Irfan, Thank you so much for taking the time to leave your review We're thrilled to hear that you found our services reliable and trustworthy. Providing a trustworthy service is of utmost importance to us, and we strive to ensure that our customers have a seamless experience.

Vital Certificates is rated 4.6 based on 667 reviews