Vital Certificates Reviews

Name: Vital Certificates
Address: Office 205, Bay Square Building 4, Business Bay, Office 205, Bay Square Building 4, Business Bay, Dubai
Rating: 4.54

4.5 Rating 677 Reviews

89 %

of reviewers recommend Vital Certificates

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4.5

Based on 677 reviews

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About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

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Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Wayne A

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our birth certificates and diploma had to be certified by Qatar Embassy in France but we could not contct them direfctly for information and had to go through the Qatar Office. We did not find it convenient as the Qatar office could not answer our questions and always had to refer back to the office in France but quite often the answer was not clear. This process also means more delays and no personal contact with the people in charge of certifying our documents. Also had issues at the intitial stage of the process to know exactly what was required as the Qatar office would send us templates from the UK which was not useful for France.”

Helpful Report

Thank you for taking the time to leave your review Myriam I am really sorry you found the process really frustrating. This is not something that we ever want for our clients but unfortunately we do not give our country colleagues details out as everything has to go through the office where the quote was initially triggered. I do hope this has not put you off working with us again in the future.

“The customer service experience throughout the process was good, Toby did a great job keeping me up to date throughout the process and chasing people accoridnly. Unfortunely, I was not impressed with the timescales, the duration of my process did not align with the timeframe. I was constantly reminded that the timescales were out of Vitals control. However what was frustrating was I sent my first certifcate to them on the express service which arrived to them on the 27th December. I sent a second certifcate on the standard service which arrived to their office on the 8th January. My first certificate completed the process on the 29th January (not inclduing delivery), compard to my second certificate which completed the process on the 23rd January. No one could explain to me how the second certifcate completed the process prior to the first certifcate, espcially after paying for an express service. This delay impacted by visa process. Maybe I was unlucky, but this delay caused additional stress to my move.”

Helpful Report

Thank you Oliver for taking the time to leave your review. I am sorry you are feeling a little aggrieved with the processing times. I know it has been mentioned previously but unfortunately once we submit documents to the UAE Embassy they process them at their own speed. When we advise processing times we can only go on what has happened previously with the Embassy. Once your documents had been completed at the Foreign Office they were submitted to the Embassy straight away. Once with the Embassy we have no way of checking on the process or when a document will be returned. Since Covid the Embassy will not allow any in person submissions or collections so we have to wait until they send documents back to us. I know this can be frustrating and I apologise for that. We hoped the refund would go some way of an apology.

“Vital Consular are the attestation service used by my employer. I found them to be responsive to queries. Vital consular under estimated the duration to achieve attested documents”

Helpful Report

Thank you for taking the time to leave your review Ralph. I apologise in the delay with the completion of your order. Unfortunately with USA docs the Department of State can sometimes take longer than anticipated and I apologise for that. It would be great to work with you again in the future if there was a need.

“slow and limited follow-up, status updates”

Helpful Report

Dear Andreas, Im sorry to hear you had a sub-optimal experience from our team. I can see that they informed you on occasion of the order status, but appreciate you may appreciate more frequent contact. I have made a note of this and will ensure our team use your feedback. Thank you for taking the time to review our services.

“We finally got it! I find the service a bit long and expensive for the translation of one A4 page... A part of that, no pb Benoit”

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“The process took an extremely long time”

Vital Certificates 3 star review on 24th August 2023

Helpful Report

Hi Wayne, yes unfortunately documents processed via the US are currently taking longer than usual. We notify our clients of the time frame, so it shouldn't be too much of a surprise but we can completely appreciate the inconvenience!

“Satisfactory”

Helpful Report

“Overall good helpful service that takes a pointless admin task and makes it less onerous - so it was good. They weren’t always very proactive… I dropped off my document on a Thursday and it wasn’t sent off to Singapore until the following Wednesday (so a lot of time was wasted) and then I had to chase to get it shipped from Singapore and to get an update. But overall it was fine.”

Helpful Report

“i experience a big delay from your promises in receiving the certified document”

Helpful Report

“Pribi from Vital Cerificates was very responsive. However the timeline I was given was completely off. It took an additional month (if not longer) than the 45-50 business days that was mentioned for all the documents to be finalized. I have mixed feelings about the whole experience. Some of the staff, namely Pribi, were very polite and responsive while others were quite impatient and brash. I want to give a higher rating but based on the overall experience it would be halfway for me.”

Helpful Report

“The service itself has been excellent in that there has been a willingness to engage. That said ultimately it's about the output and we have experienced some lack of clarity about requirements, roles and responsibilities. This has resulted in errors.”

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“I was a bit satisfied with your services. However, not with DHL.”

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“I spent a lot of time chasing people on the phone to get updates about what was happening with my documents. My job was dependant on the documents and this was stressful.”

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“It took a very, very long time to get my documents back and required multiple follow-ups. The delay was on the SA government's side, but it would have been much better to give me proactive feedback.”

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“The updates were fine until I received my original document back in a condition, it seems, that my document had been folded heavily and unfolded which has a permanent mark that cannot be rectified”

Helpful Report

Hi Sharfudeen Thanks for your review. We always do our absolute best to ensure documents are returned in the same condition as they are received, unfortunately, sometimes, the government agencies responsible for attesting the documents are not as diligent.

“The attestation should have been on the physical copy of actual document- which was not the case and this was not stated in the begining!”

Helpful Report

Hi Abdul I'm sorry you feel that we were not clear. Having reviewed the e-mail thread I can see that this was a Moroccan personal document to be attested via the USA and as such, as is clearly mentioned in the quote, the attestation is done on a scan or clear photograph of the document. If your document was not accepted for the purposes you mentioned in your initial inquiry please forward proof of rejection and you will be able to take advantage of our 100% acceptance guarantee.

“Cost is too expensive.”

Helpful Report

Hi Thank you for your feedback. We understand that sometimes these services can seem expensive although we like to think that with our, 100% guarantee, our timely updates on the progress of your documents, the use of only secure courier companies to transport your documents and a transparent fee that we're value for money. Thanks again and hope we can help again in the future.

“at times responses were curt & short”

Helpful Report

Hi Rohintan Thank you for your feedback. Having reviewed the e-mail thread I'm struggling to see where our communication could be considered curt. We appreciate that our customers are often busy people especially where commercial documents such as yours are concerned so we try to be concise and just give the facts. I'm sorry you feel this came across as curt.

“there's room for improvement.”

Helpful Report

Hi Eden Thank you for your feedback. I did some digging and I see you order was from November 2017. We've worked hard to ensure improvements in our systems and procedures since then so hopefully we've managed the improvement you've indicated was needed

“Cok guzel”

Helpful Report

Vital Certificates is rated 4.5 based on 677 reviews