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Vital Certificates Reviews

4.6 Rating 665 Reviews

90 %

of reviewers recommend Vital Certificates

Company Reviews

4.6

Based on 665 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Certificates:

Vital Certificates is a specialist organisation that offers official attestation & translation services to expats from around the world living in the UAE and across the GCC.

Visit Website

Phone:

(0)4 8716718

Email:

hello@vitalcertificates.ae

Location:

Office 205, Bay Square Building 4, Business Bay,
Office 205, Bay Square Building 4, Business Bay
Dubai
PO Box 23304

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Vital Certificates 3 star review on 25th August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very good service however, delayed too long. Regular updates would have been compensating.”

Thank you Rachael for taking the time to leave your review. I have checked your order to see why there were delays and it seems that we dispatched your order earlier than initially quoted. The service you opted for was a 75-85 working day process plus an additional 5-7 working days for the Ministry of Foreign Affairs stamp to be applied. With MoFA the expected date for processing was 15th March 2024 and we dispatched to you on the 29th February 2024. In regards to the updates I am sorry there were no regular updates but with the USA attestation the process that takes the longest is the first stage. Once this has been done the Embassy takes around 1-2 weeks. I do hope the above has helped place your mind at ease.

“Documents attested and delivered in reasonable time. Good communication from the team when prompted”

Dear Vasilis, Thank you so much for taking the time to give Vital Certificates a 4-star rating! We genuinely appreciate your feedback and are thrilled to hear that you found our service efficient and well-communicated. We strive to provide a seamless experience for our customers, ensuring that documents are attested and delivered in a reasonable time frame. We take pride in maintaining good communication with our valued clients, and we're glad to hear that we met your expectations in this regard.

“The overall experience is very good; however, the whole duration to get the document back took longer than expected. It would have been better if the maximum duration is communicated earlier during the agreement to manage everyone’s expectations.”

Thank you for taking the time to leave your feedback I have checked your order and I can see that we received your paperwork on September 15th 2023. The service was a 75-85 working day service and we have dispatched your completed order on January 17th 2024. This is 3 days over what we had advised and I apologise for that. I am please however that your overall experience was good. We would love to work with you again in the future if there was ever a need.

“Good service overall, but communicating with clients could be better”

Dear Oloruntoba, Thank you so much for taking the time to rate and review Vital Certificates with 4 stars. We really appreciate your feedback and support. We are glad to hear that you found our service overall good. We strive to provide the best experience to our clients, and your positive review further encourages us to do so. We will continue to work hard in order to meet your expectations fully. Regarding your comment about communication, we understand its importance and aim to make improvements in that area. I would be more than happy to have a chat with you in regards on how you feel we could improve in this area so we can offer a better customer service experience in the future.

“Vital certificates were able to help me attest my documents in UAE while I was in South Africa. They held my documents until I came to UAE and delivered my completed document as soon as I was able to provide a delivery address. Thank you for the good service!”

Dear Shandre ,Thank you so much for awarding Vital Certificates with a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that we were able to assist you in attesting your documents while you were in South Africa and needed them for the UAE. It's fantastic to know that our team held your documents until you arrived in the UAE and promptly delivered them once you provided a delivery address.

“Good and Reliable Services”

“Service is good and timelines are met - a little more client comms on progress would be useful.”

“Vital Certificates take the hassle out of getting important documents attested or certified. We have used them three times now.”

“Vital Certificates were a huge help in getting my documents attested. Being from Guernsey it is a near-impossible task, but Vital Certificates made it so much easier.”

“Good Service. Took some time but job was done. Thanks”

“certificate received after 4 month but received which is more important for me.”

“Good communication, seamless process, great support”

“Thanks for all support and prompt service”

“I have had a good experience with Vital Certificates.”

“It was a good experience working with such a helpful & responsive team, it would be nice if the process is shortened in any possible way. Thanks.”

“Pretty good service all in all.”

“Quick and reliable service with constant updates on progress.”

“I feel the process could have been clearer and better informed. I did not see the request in the receipt for me to send my documentation and it was not clear as to the stages of the process and when the document would be received by my company. I think the attestation process should be outlined clearly. I also paid for a virtual copy of the attestation which I did not receive until following up for it via email.”

“Very good and reliable service.”

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Vital Certificates is rated 4.6 based on 665 reviews