Vitality 4 Life UK Ltd Reviews

Name: Vitality 4 Life UK Ltd
Address: Unit 7, Vitas Vending Business Centre Fengate, Peterborough, Peterborough
Rating: 4.12

4.1 Rating 638 Reviews

78 %

of reviewers recommend Vitality 4 Life UK Ltd

4.1

Based on 638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Vitality 4 Life UK Ltd:

Vitality 4 Life is a leading manufacturer, distributor and retailer of best of category appliances to support a healthy lifestyle. Over 20 years, Vitality 4 Life has established itself as a market leader in raw food kitchen appliances, purified water systems and holistic exercise equipment including vibration exercise platforms and pilates equipment.

We are encouraged that our Vitality 4 Life ‘Approved Product’ range is regarded as the finest in the world. Our selection criteria remain simple; the product must offer the customer superior value and quality, deliver genuine health benefits and be made in a way that recognises the scarcity of our planets resources.

Visit Website

Phone:

+44(0)8000234129

Email:

reviews@vitality4life.com

Location:

Unit 7, Vitas Vending Business Centre Fengate, Peterborough
Peterborough
PE1 5XG

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Vitality 4 Life UK Ltd 5 star review on 24th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I so wanted to give this company 5 stars but … I ordered £750 treadmill on the 15/7, delivered on the 18/7. Set it up in place and turned on, motor made a loud screeching noise. Got in touch with Customer services, Tracy, who sent me a link so I could video, she confirmed something definitely wrong with motor so arrangements made to pick up treadmill on the 20/7 - fantastic turnaround and service from Tracy. Treadmill picked up on the 20/7. On the 24/7 I got rang Vitality to see what was happening and another customer service guy told me they were awaiting the return of treadmill - I advised that according to tracking number treadmill had been delivered back to them but asked what difference that made to my order as I hadn’t arranged pickup, they did. Although I was going to accept replacement treadmill I decided for a refund as just wasn’t confident for some reason and advised the guy that a refund was required. Now it is the 11/8 and I am still awaiting the refund. Despite contacting Tracy on the 31/7 who advised I was on a refund list and it would take 5 working days for the refund, it has still not been made and I am now thinking that I will have to claim the refund back from my credit card company using Section 75. I would not recommend a purchase from this company.”

Helpful Report

Posted 2 years ago

Thank you, Stuart, for taking the time to share your experience. We apologize for the poor experience you had and the long wait for your refund. We take feedback seriously and I apologize for the frustration you faced. I can confirm the refund has since been processed. Please let us know how we can make up for this and improve our service. Again, thank you very much for your feedback.

Posted 2 years ago

“Ordered Byron bay long box for reformer pilates . Excellent product and value for money. Quick delivery. Excellent service from start to finish.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating! We are delighted that you love our Byron Bay Long Box for Reformer Pilates - it really is an excellent product and great value for money. We appreciate your loyalty, and are so happy that you enjoyed the quick delivery and excellent service from start to finish. Thank you for being a repeating customer - we really value you as a customer.

Posted 2 years ago

“Great product and delivered when they said they would, easy to assemble on my own”

Helpful Report

Posted 2 years ago

Thank you, Lee! We are so pleased to hear that you are happy with the great products from Vitality 4 Life UK Ltd and that delivery was on time and easy to assemble. We appreciate your five star rating!

Posted 2 years ago

“Bought the one man sauna and it’s a game changer. Super product and once in stock sent out quickly with out any hassle”

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Posted 2 years ago

“I am pleasantly surprised with the purchase, it meets my expectations”

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Posted 2 years ago

“I ordered a Buffalo dehydrator. It arrived with a smashed plug. Rather than arrange pickup of this large unusable item I was expected to take it to a DPD pickup location. I did this nearly 2 weeks ago. Despite being informed that a refund would be made in 5 working days I have received nothing.”

Helpful Report

Posted 2 years ago

“I find this juicer difficult to use”

Helpful Report

Posted 2 years ago

“Detailed information for the customer structured and transparent”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating Carmen! We really appreciate that you have chosen to be a repeated customer of Vitality 4 Life UK Ltd. We strive to provide detailed information for customers that is both structured and transparent in order to give the best possible service. We are thankful for your loyalty and look forward to continuing this relationship.

Posted 2 years ago

“Absolutely love my juicer and the quality is amazing. It’s also easy to clean which is a bonus. So worth it.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating Nicoleen, I'm so glad you are enjoying your juicer! It's so wonderful to hear that you think the quality and ease of cleaning makes it totally worth it. Thank you again!

Posted 2 years ago

“My vibroslim came defective, with something like a nail lose within. Vitality 4 Life has the best customer service. They were understanding of my particular situation and took care of everything for me free of charge. As soon as they receive this one, they will send a replacement. I am very grateful to them and excited for arrival of the new one. Thank you Vitality 4 Life! I recommend them 100%”

Helpful Report

Posted 2 years ago

Thank you for your kind 4 star rating of Vitality 4 Life UK Ltd, Marie! We truly appreciate your feedback and are so glad to know that you are satisfied with our customer service. We are dedicated to making sure all of our customers are taken care of and we are delighted to know that we were able to do that for you. We are always here to answer any of your questions or concerns. Thank you for your business!

Posted 2 years ago

“Efficient with returns and refunding. Product information could have been more detailed to prevent purchasing the item in the first place but overall good service.”

Helpful Report

Posted 2 years ago

"Thank you for your 4 star rating of Vitality 4 Life UK Ltd! We are so pleased to hear that you found our returns and refunds to be efficient. We apologize that the product information may have been lacking and made the purchase more difficult - we will take this feedback into consideration. Thank you for continuing to be a valued customer!"

Posted 2 years ago

“Their customer service is fantastic. I have a top of the range juicer from them which I love and unfortunately after using it every day virtually for four years something affected it and it stopped spinning. They told me to send it back, they sent me the label for parcel, then sent me a refurbished replacement which is as good as new. I have ordered a few items from Vitality over the years for friends and family and Tracy is incredibly helpful and makes the process so easy. Brilliant company, fantastic products, great value.”

Helpful Report

Posted 2 years ago

Thank you so much Amanda for your 5 star rating of Vitality 4 Life UK Ltd! We are humbled and delighted to hear about your experience with us. It's amazing to hear that your Juicer served you well for 4 years, and even more amazing that we were able to provide you with a refurbished replacement when it stopped spinning. We are very appreciative that you took the time out to share your experience and we thank you for your kindness - and for your loyalty in recommending us to friends and family. We wish you all the best!

Posted 2 years ago

“Quality product delivered promptly. No issues”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Vitality 4 Life UK Ltd! We are delighted to hear that you had a great experience with our product and delivery! It is especially appreciated that you have been returning to us as an valued customer. We look forward to continuing to serve you.

Posted 2 years ago

“I'm happy with my product . Bit slow but overall it has good performance.”

Helpful Report

Posted 3 years ago

Thank you so much for your 4 star rating of Vitality 4 Life UK Ltd. I'm glad to hear that you are pleased with your product. We strive to make sure our products have good performance, so we are glad that you had a good experience.

Posted 2 years ago

“We bought this as an upgrade from our cheaper juicer and it is definitely not an upgrade! So much pulp goes through into the juice, loads gets left in the tube as we as in the case. Sadly we have not been happy with this juicer - however you can tell that the actual machine is made well”

Helpful Report

Posted 3 years ago

Jessica, thank you so much for your review and for letting us know about your experience. We sincerely apologize that you are not happy with the juicer, especially since you upgraded it from a cheaper one. We can definitely see why it is so frustrating that so much pulp is left in the tube and in the case. We really appreciate you taking the time to provide your valuable feedback. Is there anything else that we could have done to make your experience better? We would genuinely like to understand how we can improve in order to provide you with a better experience next time.

Posted 3 years ago

“Great choice! The Bio Chef Blender is a high-quality blender that is perfect for making green veggie and fruit smoothies. It's great that you find it easy to clean, too. Overall, it sounds like you made an excellent purchase and found a dependable kitchen appliance that can help kickstart your day in a healthy way.”

Helpful Report

Posted 3 years ago

Thank you so much for your 4 star review of Vitality 4 Life UK Ltd., Rowena! We are glad to know that you have once again made a great purchase and are able to kickstart your day with healthy smoothies from the Bio Chef Blender. It is wonderful that you find it easy to clean, as well. We appreciate your loyalty to our company, and we are glad that you have been our repeated customer. Thanks again!

Posted 3 years ago

“I'm still learning how to use this but very happy with product. Great build quality, great price, quick delivery. Would purchase from Vitality 4 Life again.”

Helpful Report

Posted 3 years ago

Thank you Peter for your 5 star rating of Vitality 4 Life UK Ltd! We are glad you're happy with the product and the great build quality, price, and quick delivery. We appreciate you being a repeat customer and look forward to having you back soon!

Posted 3 years ago

“If I could give a minus rating I would -5 stars. Customer services awful, still waiting on a refund of a faulty product after over 3 weeks. NEVER buy from this company. Shocking”

Helpful Report

Posted 3 years ago

Thank you for your feedback, we truly appreciate it. We're sorry to hear about your experience with our customer service, and that you're still waiting for the refund of your faulty product after 3 weeks. We take reviews like yours seriously and would like to investigate the issue further. Can you please get in touch with us directly so we can get a better understanding of what went wrong? We value our customers and are committed to ensuring that our services are up to par. We'd love to turn your experience around and give you the satisfaction you deserve.

Posted 3 years ago

“Very good company, happy with the product delivery and process”

Helpful Report

Posted 3 years ago

Thank you so much, Jessica, for the amazing 5 star rating and for taking the time to write such a positive review of our company, Vitality 4 Life UK Ltd. We are beyond pleased to hear that you were happy with the product delivery and process. We also appreciate you being a loyal customer. Your business means a lot to us.

Posted 3 years ago

“Our 25year old Oscar continues with it's new front end, in daily use.”

Helpful Report

Posted 3 years ago

We truly appreciate their five star rating of Vitality 4 Life UK Ltd and are grateful for their continued support.

Posted 3 years ago

Vitality 4 Life UK Ltd is rated 4.1 based on 638 reviews