Vitamin Grocer AU Reviews

Name: Vitamin Grocer AU
Rating: 4.36

4.4 Rating 3,315 Reviews

85 %

of reviewers recommend Vitamin Grocer AU

4.4

Based on 3,315 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

301-509-3896

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Vitamin Grocer AU 5 star review on 11th September 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same here!!!! Don't be a fool again !!!!!!!!!!!!!!!!!!! No refund, No reply, they are scammers!!!!!!!!!!!! "Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic."”

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“Absolutely assholes they refused a refund and both their website and their PayPal states they are in Australia when they are not!!! Do not purchase they are scammers!!! I got my money back thanks to PayPal”

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“Definitely do not order from this company. Very misleading using AUSTRALIA in their name and an 'au' website! Ordered 8 weeks ago, still have not received order. Contacted 'customer service' twice, just get system generated replies blaming pandemic. I have since placed 2 orders with iherb and received both! Have requested a refund but will not refund unless l return stock, well l would if i had it!!! I wish l had read the reviews before ordering. They only post positive reviews on their website of course! Do not use this company unless you want to be added to the list of people who have been ripped off!!”

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“Prompt service, good prices and high quality product”

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“Postage was prompt but unfortunately delivery was slow due to covid 19 but I can't knock Vitamin Grocer for that. Product is what I ordered and happy with it.”

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“Happy with the product i ordered and the price, my only complaint is the delivery took a long time but that's probably because of covid so understandable i will be using your service again for sure”

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“Delaing with Vitamin Grocer was so easy - wil definitely do it again”

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“I buy my melatonin from VG as it is far cheaper than here in NZ and usually shipping is very fast. Unfortunately due to the lock-down an order I placed over a month ago has still not arrived but I understand that that can be out of anyone's control. I will continue to use VG :) Thanks allot.”

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“Slow delivery took 7 weeks to Australia, probably due to corona virus, but received Melatonin time release, which I am more than happy with. Thank you MD”

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“Your product is amazing value compared to what I would pay in Australia. Also delivered reasonably promptly given the Pandemic restrictions.”

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“Worst company Scammers Do not use”

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“Excellent service - even with Covid 19 delays - thank you”

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“Good price!”

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“2 months later and order still has not arrived. Vitamin Grocer directs Me to DHL, DHL refers me to Vitamin Grocer. The cycle continues, but still not product, no refund and no assistance.”

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“Ordered product and received very promptly! Great service :)”

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“Good products Good delivery service”

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“We have had payment taken from our account $67.28 aud ....transaction ID 3Y287813F37670829 ....was ment to b for 10mg of natrol brand of melatonin strawberry flavour....not a happy customer at all we have emailed loads of timed”

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“Excellent service and product”

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“Ordered over 2 months ago. Still nothing Use iherb not this scammer”

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“Most appalling and disgusting customer service. They had ignored emails, poke in a very unprofessional manner, being sarcastic, passive aggressive and very rude. refusing to help with my lost order even though DHL have suggested that it is lost. Do not recommend this company!”

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Vitamin Grocer AU is rated 4.4 based on 3,315 reviews