“PLEASE DO NOT EVEN THINK ABOUT USING VODAPHONE FOR YOUR PHONE CONTRACT .. THEY WILL TRAP YOU AND BE TAKIMG ALL YOUR MONEY … GO TO E E ITS THE BEST SERVICE AND BEST NETWORK, EE ARE VERY CONCIDERATE WITH CUTOMERS THEY GIVE YOU DISCOUNT ON YOUR BILLS ..”
“I tried to call the customer care number but the automated person is stuck in a loop and there might be fraud on my account, if anything does happen vodacom better resolve it immediately, worst provider in SA!”
“Worst company to deal with , webchat full of Indians who doesn't t know their jobs , I topped up my sim to call 09083264512 and they restricted my access.”
“I keep getting billed for something. I don’t have a phone. I don’t have an account. When I give Vodafone my name and contact details they have no record of it. They can’t tell me why they are sending bills but they Keep sending them.
Apparently they can’t get a manager to call me but if I make a 20 mile round trip I can visit my local store.
They are so condescending. It’s a joke.”
“Ordered 3 phones for Christmas to be delivered to a relative to hide. Vodafone a) got address wrong despite being given correct one, b) tried to deliver to previous address when told I had moved and had correct current address, c) delivered only 2 phones. I have spent in excess of 4 hours today trying to get this sorted. None of their staff have English as their first language so can't understand what they are being told, do not read previous contact information, tell complete lies ie. The phone was delivered, the phone was cancelled, the phone was redirected all on one call. 4 separate complaints raised and not one call back from manager as requested numerous times. Appalling customer service. Did offer to deliver on 25th December when I had to inform him that is Christmas day in our country! Extremely disappointed and unbelievably unhelpful staff.”
“I owed some money on two Vodafone sim only because I left Vodafone and when over to three. The reason I let Vodafone because the customer service and the promps that are so annoying every time you want to get through to customer service. Because I left Vodafone they are screwing me and won’t allow me to set up a payment plan. They have told me to pay in full, which I can’t do. I am paying in small amounts by calling them each month. I have been advised by Experian to put a notice of correction on my credit file regarding this issue and I will be doing this on Monday tomorrow.
Vodafone is a disgraceful and disgusting company and their customer service is disgraceful and atrocious and I urge potential customers to not join this atrocious company.”
“Such a Poor network in mumbai, not deserving also one star last 5 years I am using Vodafone postpaid pln not happy with it... planing to change new or better network....”
“Why ould ur people just hang up the phone on customers face u ppl are rude have no manner andjust train your staff before they talk to ur customers and behave now the lady upset me im gna be sad all day long please do not let ur untrained staff messing up our day s”
“Their network tester and broadband speed test is false. Misleading info to the customer. Firstly I was given a broadband speed when my broadband wasn’t even connected over their network basically my Vodafone router was running over a previous house occupiers sky broadband?. And secondly the network coverage was false. In fact it’s so bad I can’t even use their own app. I took a photoshot showing their so called excellent coverage and my phones actual one bar signal strength.”
“I wanted a SIM card for broadband backup, they wanted irrelevant personal information to access my account which they'd already accessed. I'm still sim card-less”
“I have 2 phone calls with members of your team, they are rude and do not help you with the problem. They both couldn’t fix the issue that I still have on going.”
“If I could sum up my experience with vodafone.ro support or allocated account "specialist", it would be: Kafka lives but it's small child compared with the behavior of this company.
If I could give a note, today would be - infinite, not zero.
I am a more than 20 years customer of Vodafone and I never believed this can happen as all the pervious experiences were positive (but if you can check, last positive review is from ... 2020!!)
Effectively, the employees does not care about the clients. You record a complaint and they just ignore it until you have to decide if it's worth or not wasting time with it.
My "dedicated account specialist" ignored all my messages more than three weeks, putting me today, after almost one month in the position to close all my accounts with Vodafone.
All the emails sent to claims department (four of it) ended with the same result: "your complaint was forwarded to department manager and we will take care of it". And this is it, all they have done (if they did it).
So, it is up to you if you can accept such a mockery and ill treatment from them, after investing thousands of euros in this vendor.
I cannot.”
“The fee for a scheduled Vodafone engineer visit is £60. Other Vodafone engineer visit fees include:
Missed appointment: Vodafone may charge a fee for a missed engineer appointment
Fault within customer premises: The first hour of a fault within a customer's premises costs £115, and each additional hour costs £52
Customer requested service visit: Relocating a phone socket costs £130 for the first time, and £65 for each additional relocation
Replacement Vodafone Broadband router: A replacement router costs £72
Vodafone also charges a fee for standard installation of £49, and £149 for non-standard installation.”
“Absolutely horrendous! A customer of Vodafone for nearly 20 years, trying to get out of the contract has been horrendous! Contacted Vodafone two months prior to the contract end date to pre-empt and avoid any complications. Yet, still nothing but problems trying to get out of the contract. Paid in full up until the end of the term/contract then had to pay extra costs of £43 of which I was advised by 3 different operatives, not to worry I would get it refunded, only to receive a further bill of £13.16.. absolute crooks..
There is absolutely no point in trying to reason with these people I was put through to a so-called manager who was clearly just a yes man. It was like talking to a brick wall. It was “the computer says no “ attitude and clearly just tick box exercise, which is really insulting!
I was promised to refund, but given another bill . I would strongly recommend anybody to think twice before signing up and tying yourself into any kind of contract with Vodafone!
An awful, awful mobile phone company!
The reason I left Vodafone in the first place is because of their ridiculous charges and ever increasing charges mid term! My loyalty over 20 years, meant nothing.
I am now with another provider, which is half of what I’d been paying Vodafone, with a premium handset! And a promise of no increased charges midterm. ”
