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Vodafone Reviews

1.2 Rating 2,012 Reviews
5 %
of reviewers recommend Vodafone
1.2
Based on 2,012 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 76%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Vodafone Reviews

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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Vodafone 1 star review on 31st May 2025
Christabelle
Vodafone 1 star review on 18th March 2025
Oksana Japal
Vodafone 1 star review on 17th March 2025
Benito
Vodafone 1 star review on 13th March 2025
Iyake
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 18th January 2025
Vicky Ladizhinskaya
Vodafone 1 star review on 16th February 2024
Barbara Jackson
50
Anonymous
Anonymous  // 01/01/2019
Out of all the internet provider Vodafone are the most useless. ( We no most internet provider are bad but Vodafone take it to a new level.) So far after speaking with over 8 people and getting them to confirm in an email what they have told me they will do they still don't do it. I follow up and show them they email and they say sorry then that person lies to me and send it on email. Problems is still unsolved.
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Posted 4 years ago
V auto has been cancelled this means your unit in your car is useless and you will not get a refund, But you can still buy these units on every selling site for prices between £40&£80 So I think they should remove these items immediately. So do not buy one or you will be out of pocket and there is nothing you can do !!!!
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Posted 4 years ago
Worst service Impossible to get information about accounts ridiculous
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Posted 4 years ago
Vodafone idea worst service
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Posted 4 years ago
Awful customer service, needlessly difficult, the website often doesn't work or sends you to the wrong place. Hours wasted trying to sort out menial problems, only to be told to go in store, useless, am so annoyed.
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Posted 4 years ago
Really bed network. Using Vodafone from past 9 years. But now it sucks
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Posted 4 years ago
Very bad company Vodafone customer support zero
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Posted 4 years ago
Surely the worst customer service on the planet if I could give them minus 10 I would, it took 4 hours of phone calls just to cancel my contract and send a router back.
Helpful Report
Posted 4 years ago
Shocking network would not recommend. Very poor signal and poor customer services. Waste of time complaining to them they don’t listen to you.
Helpful Report
Posted 4 years ago
I had a recharge of 399 Rs. on 27th September 2020 through Payzapp Application of HDFC Bank. Amount was deducted from 60 Rs. from my Payzapp wallet and 339Rs. From my HDFC Bank account means Total 399Rs. deducted but due to some problem I was not getting recharge on my mobile number. I called Multiple times to customer care and the executive. They told me I will get my deducted amount in my bank account within 7 days . Now It's already 25 days but I still haven't received my deducted amount. and they daily called me and tell me we will soon solve your problem . It is ridiculous service from Vodafone
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Posted 4 years ago
Worst customer service I have ever experienced in my life. Both call agents and live chat agents are totally incompetent in solving issues that shouldn't have ever existed in the first place. Whenever there is an issue, they would need constant 'checking up' from me over the phone and live chat (around twice every day) just to resolve issues slightly faster despite that it is their job to do so. Are they getting paid under minimum wage because they all seem to be very consistently incompetent?
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Posted 4 years ago
There is very poor network coverage inside home. Even i cant get a watsapp message.. Worst network i have ever used
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Posted 4 years ago
IT problem with Vodafone. I got a 12 months contract with Vodafone sim business and got problems to login my account. It kept going to my old account which I cancelled over a year ago. I called customer services 3 times, they kept trying to get me off the phone by saying I would received new confirmation within 48 hours, and everytime I tried to log in , it went to the same old account. I finally called 4th time, and the agent tried to get me off the hook by saying I would receive an email, but this time I said I would make formal complaint if they wouldn't resolve issue. I was on the phone over an hour. Finally, I manage to convince the agent it was IT issue she needed to speak to them. She did and resolved. So it is the problem with the IT at vodafone all this time. Its wasting quite a lot of time to resolve it if their customer services was trying to resolve it at first place rather than passing the ball to next agent. Such attitude is not really acceptable in this 21st century.
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Posted 4 years ago
AVOID AT ALL COST! Moved home and was promised to have broadband on 23rd September. It is 16th October and still no broadband! Only promises and lies! Their contractor BT Open Reach is doing nothing as well - not showing up or lying that everything is fixed and will be live soon. It is a complete joke! Now promised to receive an update on 20th October, merely an update. AVOID
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Posted 4 years ago
AVOID AT ALL COST! Moved address and wanted to move broadband. Was told it will be live on 23rd September, it is 16th October and was promised merely an update on 20th October, no indication when I can have broadband. WORST COMPANY, WORST CUSTOMER SERVICE. PLease AVOID!
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Posted 4 years ago
0 stars. I'll never use Vodafone again. I requested my £13.44 credit to be refunded back to my payment card. They told me it'll take 3-5 business days to receive the refund. I contacted them on the 5th day and they said 11 business days. I contacted them on the 10th day and they said I had to call them to request the Refund. Absolute joke.
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Posted 4 years ago
There customers service is the worst i have ever had in my life
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Posted 4 years ago
I was promised free headphones which I failed to get owing to Vodafone staff incompetence
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Posted 4 years ago
Ongoing nightmare with Vodafone as my phone/internet provider. As a starting point it's a massively over priced service for what you get. Have been charged €76 per month for a phone that regularly goes over my data bundle. I use my phone data a distinctly average amount. Totally miscommunication and a lack of congruence in what information is given from various Vodafone staff members online/phone and in-person over their upgrade policy. I was signed up for a second two year contract without staff member informing of this before getting me to sign a legally binding contract. Extremely poor customer service. When I queried the contract issue I was threatened with debt collectors and a fine of €1000 for ‘breaking the terms' of said contract. I would advise anyone to look elsewhere
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Posted 4 years ago
Awful company with terrible customer service, avoid! Bought a phone that was faulty on arrival (wouldn't charge, so pretty fundimental) and the customer service was so bad that I needed to use credit card purchase protection in the end to get money back, even after the phone was returned because the customer service dept was such a shambles. Never again
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Posted 4 years ago
Vodafone is rated 1.2 based on 2,012 reviews