Vodafone Reviews

Name: Vodafone
Address: -, - United Kingdom, Newbury
Rating: 1.21

1.2 Rating 2,012 Reviews

5 %

of reviewers recommend Vodafone

1.2

Based on 2,012 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Vodafone:

Communications products, services and solutions for your business. Get the technology and flexibility you need with Vodafone Business. Vodafone Business - phone contracts and mobile broadband for small business and sole traders.

Visit Website

Phone:

7836 191 191

Email:

info@vodafone.co.uk

Location:

-, - United Kingdom
Newbury

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"Trustpilot reviews\r\n\r\nReview of Vodafone UK\r\n\r\nVicky Ladizhinskaya\r\n11 reviews\r\nGB\r\nRated 1 out of 5 stars\r\nUpdated 10 minutes ago\r\nVodafone broadband nightmare\r\nAm more than three weeks into a nightmare with Vodafone routers restarting by themselves and cutting me off in the middle of important work meetings.\r\n\r\nI have serious health issues and have to work from home with Vodafone having caused incredible stress and worsening of my health due to their appalling technical service.\r\n\r\nVodafone broadband technical help desk support staff are super nice and follow up on calls but are following scripts like computers and are obviously trained to deflect from the actual faults with Vodafone equipment and have no technical training .\r\n\r\nInstead of getting advanced technical support to investigate why their routers restart by themselves on a regular basis they keep blaming the network, and my electric connections, which Openreach engineers, which Vodafone sent can show me clearly are working.\r\n\r\nI now had disrupted work and endless stress since before Christmas with no compensation, no alternative solutions provided by Vodafone and no resolution to the problem with their routers.\r\nWill continue to post updates.\r\n\r\n17\/01\/25 - Vodafone just admitted on a recorded call with me that they don't have engineer support for their service, and refuse to replace the faulty router the sent me. Appalling service. Will be looking for alternatives and will continue posting updates on my ongoing nightmare with them. Vodafone forum is full of complaints of their routers resetting themselves so demand routers being replaced until they get to you one what works.\r\n\r\n18\/01\/25 - router restarted at least half a dozen times yesterday losing internet connectivity and again several times this morning and it is only 07:00. This is a \"new\" router Vodafone provided earlier in the week. Obvious headway and software problem with their routers they refuse to admit"

Vodafone 1 star review on 18th January 2025

Vicky Ladizhinskaya

Vodafone 1 star review on 16th February 2024

Barbara Jackson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vodafone networks is so bad Network service is bad I am not satisfy from Vodafon”

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Posted 4 years ago

“Shame it is not possible to avoid zero stars. Vodafone -totally incompetent, local branch transfered me from contract to PAYG when all I asked for was a new phone, then changed my security details so I was unable to rectify this anywhere but at that branch. 6 months later and Zinc, Vodafone's "credit management" company start sending threatening letters. I point out the error is 100% their own, they keep sending letters. The press and public need to know how this company operates.”

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Posted 4 years ago

“I’ve been with Vodafone for over 20 years and it’s come to this me writing a review it’s a joke guys I reserved a new I phone 11 in September witch was faulty out the box I let you know this several times different members of staff and I here nothing back of anyone plz treat your customers with some respect......”

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Posted 4 years ago

“WORST COMPANY EVER!! STAY AWAY”

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Posted 4 years ago

“Worst customer support/Payment collection team i ever experienced. These people never know how to treat a genuine/loyal customers. I was using an postpaid no. for more than 6 years. These people generated high bill amount which was not used by me in MMS.I raised a complaint and customer support accepted to wave off the money in the next payment, they never did it till now which is already 11 months over. People from collection department calling continuously to pay the amount which i never used it and the girl (8939182878) who spoke to me didn't know how to talk to the customer she is very awful, extremely bad. I thought of continuing the network when CS people revert back .But after talking to this rebellious girl i dont want to continue the service at all. Pathetic service! Please train your team how to talk to the customer and listen their concerns then you can allocate peoples for collection. Worst Service!”

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Posted 4 years ago

“I found years of fraud that had gone undetected until I finally discovered it whilst looking at strangely high bills. After almost 2 hours trying to sort it they finally agreed to do something about it. Roll on next day and without warning whilst travelling to a meeting find my phone has been cut off. Can't make meeting and have to travel a long way without a phone. Finally get home and on wifi to try and sort it and they say there is nothing i can do as it's with the fraud team! Awful service. no help offered and too long to get anywhere!”

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Posted 4 years ago

“Worse of the worse”

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Posted 4 years ago

“Worst... services.. internet speed is worst.. keep on disconnecting in every 10-15 mins”

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Posted 4 years ago

“Worst operator in the United Kingdom I've been trying for 3-months to get a broadband signal I've had every excuse possible the latest one blaming my apartment for being in a poor situation for the ball internet speeds the worst operator in the United Kingdom with a call centre in India when no one can understand you”

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Posted 4 years ago

“My contract with Vodafone ended on the 29th of October, prior to that I called their customer services to notify them that I am happy for the contract to end on the 29th of October. I was hoping to receive some sort of communication from vodafone to ask what I would like to do at the end of my contract, but nothing happened. In November I received a bill as per my previous contract and this carried on until december. So, today 10th december I contacted them to discuss why my contract has not been cancelled, they told me that I should have notified them and speak to cancellation department. They refused to consider when my contract ended and now I have another 30 days to pay a hefty bill whilst waiting for my contract to end. Total rip off. Plus their service is awful, bad customer services and they're all about money money. Please avoid you can get better from other companies.”

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Posted 4 years ago

“I subscribed to a DSL package at Vodafone.de in Germany: 1. they added me a flat rate from a mobile I never had and paid for 3 years. 2. I asked them to stop everything after I left the country. They continue to harass me by sending me bills of hundreds of euros. They are unreachable on the phone from abroad and even though, nobody speaks English. I call it theft. Some employees take advantage of the fact that foreigners don't speak German. I advise you to be very careful with them.”

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Posted 4 years ago

“I have been with Vodafone since 1999. In total paid for the service as a business or out of my own pocked roughly around 12.000 EUR over those years and the service has never been worse that it is now. It took me 1 year (12 months!) to switch from corporate account to pay as you go (no debt, no contract outstanding, still it took 12 months). In April I was finally with my Pay as you go plan and they managed to screw the set up so badly that I am now stuck with a corporate account when online with a Vodafone debt of 40 EUR (yes, Vodafone owes me) and no ability to change anything online, not even topup my phone. Brilliant! I believe Vodafone have lost the plot and it really starts with the management. Gents, if you run a public (or any) company, people would expect improved service, not the sloppy one with a support team in Egypt that cannot fix a simple problem since April (4 months now). The latest I heard from the support team is that this issue affects a lot of customers (as if it makes me feel better) and no timeline of when this could be fixed. I am not blaming the support team. Had the management made enough effort and really looked after the customers Vodafone would have been in a much better shape. It takes years of poor management and neglect to drive the business from an ok CSP to where it is today. Update: Above experience is now 16 months old (!) I still the same issue. I keep receiving SMS from Vodafone every month saying that the company owes me money. I am afraid to contact customer service representatives now as they could simply lock me out by screwing up the account completely. "Happy" to keep receiving these messages as long as I can at least send and receive calls with my phone...”

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Posted 4 years ago

“the worst mobile network”

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Posted 4 years ago

“Absolute shambles of a company, no customer service, they lie , lie , and lie again. Service cut off for a problem I pointed out on my account 21 days ago. Was assured it would be sorted with no infringement to my usage , yesterday 3 o’clock, no service. Absolute hell of a company, can’t be contacted , can’t make a call , cost me a contract , absolute waste of time”

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Posted 4 years ago

“I tried adding data to my SIM card and they just stole my money. First off, their website is poorly made, I had to dig through page after page like a jungle in order to find the place to recharge. Seriously, this is one of many problems I've had with their website. When I do recharge....no receipt, no warning, nothing. My credit card had been charged so I was expecting my end of the deal any minute, but I am still waiting. When i try to get on my account to see if I got my data and then reset my password (i forgot it) they tried to send a text which never came through. Likewise, I tried all the emails I could possibly think of but they never recognized any. On top of that, my account is now locked because of too many attempts. Thanks Vodafone. I even tried to go and text BAL to 1511 to see my account balance, to see if the transaction went through, but no reply, and merely a service connection error on my phone. I went to see if there was a technical support option at Vodafone, but a few minutes of browsing turned up nothing. They have basically no support system for customers, no forums, articles or chats or anything that can help people navigate through the complete perdition that is their company. The only thing really found was one lonely tech support line that at this point, I had no interest in battling. This is an ignorant tech entity that has little to no care about its customers and I hope their employees and higher ups can feel content that they have provided the most unsatisfactory customer experience ever.”

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Posted 4 years ago

“customer service is joke,they r robots they dont understand the job only robotic english.they are the lowest scum”

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Posted 4 years ago

“Terrible customer service Easier to leave than upgrade 2 hrs web chat and got nowhere see photo Three phone calls Just trying to upgrade Easier to leave”

Vodafone 1 star review on 1st December 2020

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Posted 4 years ago

“My order for a data sim got put through twice. I called to cancel the one but I still got charged for both. I am now trying to cancel my other sim as I no longer require it (I was on a one month contract) and I've been passed to going on 7 other people and still no resolution. This is honestly infuriating and a waste of time. This is the worst customer service I have ever experienced.”

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Posted 4 years ago

“I have recharged with 351rs wfh internet pack!! I am not able to use even 100 mb data in my phone although there was full network coverage. I am following with customer care for one month and raised complaints!! Still my problem persists and no action taken from vodafone. It is irritating to hear the vodafone ad "Fastest network in india". Dont beleive people!! its 100 % fake”

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Posted 4 years ago

“Messed up my delivery then tried to double charge me. This was over two years ago and I never got a full refund. Continual problems during my two year contract. Overcharged for my final bill and still don't have a refund. Dreadful customer service. You just get fobbed off over and over again.”

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Posted 4 years ago

Vodafone is rated 1.2 based on 2,012 reviews