“The answer to my chat question was answered for a part that I did not enquire about; I got an answer for a different part. But since I need the parts, I will take a chance to see if it works.”
Hi Thad,
Thank you for the feedback and for letting us know. We sent you an email to try to determine which codes you were using. Please let us know so we can look into this for you.
Hi Londa -- Thank you for your feedback and we are sorry we could not cancel your order prior to it shipping out. We reached out to you about scheduling a UPS pickup for this return, but have not heard back from you yet. We will give you a call tomorrow to see if you would still like us to schedule this for you.
Hi Juan,
We are sorry to hear you ordered the wrong filter size. Please fill out the return form on our website and we can help get this resolved for you. If you'd like help ordering the right size, please reach out to our customer service department at 215-326-9845 and we can help with that as well.
“When I attempted to order this a few months ago I was given a $5 discount code. This item was out of stock, and the company failed to notified me when it became available, and did not send me a new discount code.”
“1) Your website made it difficult to find ducting at the different sizes in the 10 inch to 16 inch range....took me over an hour to get it straigth
2) Your missing out by not carrying some form of white OR black ducting for the "contemporary" look in an open air environment.”
“This 2 can be a 5 if the product is really in-stock and ships to me quickly. The phone call to you guys directed my question to the online page but it was offline so I nervous about getting a very important part with NO customer service. not the way I do business.”
