Login
Start Free Trial Are you a business?? Click Here

Voyage Outlet Reviews

4.6 Rating 1,601 Reviews
88 %
of reviewers recommend Voyage Outlet
Company Reviews Product Reviews
1,158
 Questions
Read Voyage Outlet Reviews
Visit Website

Phone:

+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Kay O'Brien
Verified Buyer
“Product not quality as stated. Marks on items.”
Helpful Report
Posted 2 years ago
Good Morning Kay Thank you for taking the time to leave us a review. We have tried to give you a call regarding your review as we are not sure which item you are referring. We would love to get this resolved for you so please call us 0141 641 1700 Alternatively, please send us an email with a photograph of the issue to voyageoutlet@voyfab.co.uk Kind Regards, Voyage Team
Posted 2 years ago
Barbara Ball
Verified Buyer
“The lampshades are beautiful but the supports are really flimsy, I was disappointed in the quality for the price, I would have expected better. It only has 2 thin supports that can’t be adjusted and not strong enough for such a large shade.”
Helpful Report
Posted 3 years ago
Hello Barbara, Thank you for your feedback on your order. It was great to speak to you earlier, as we discussed this lamp has a reversible gimble in the middle which makes it suitable for a table lamp and a ceiling lamp. If you flip the gimble around the other way, it should provide more support for the shade as it will not be sitting as high up on the base. If you have any further issues with this, please let us know we are available by telephone Monday – Friday on 0141 641 1700 or alternatively available by email. Kind regards and hope you have a lovely bank holiday weekend! Natasha Voyage Customer Service Team
Posted 2 years ago
Gillian Stansfoield
Verified Buyer
“Ordered material various different ones, when they arrived one rOLL OF 5M OF MATERIAL MISSING FROM THE ORDER 50 POUNDS WORTH, , THIS IS NOT THE FIRST TIME THIS HAS HAPPENED, had to phone up replacement was sent , but disappointing that this keeps happening”
Helpful Report
Posted 3 years ago
Thank you for your feedback on our service. We are very sorry to hear that you have experienced multiple issues. We greatly appreciate your repeat business and for being a returning customer. We have passed on your feedback to our warehouse team to ensure that these types of errors are not made again. Kind Regards, Lauren Voyage Team
Posted 3 years ago
Heather Whiteford
Verified Buyer
“The vase I purchased did not resemble the one illustrated.”
Helpful Report
Posted 3 years ago
Hi Heather, Thanks for taking the time to leave us a review. I am sorry to hear that you are unhappy with your Vase. If you could possibly send us some images of the Vase I will ensure this is looked into as a matter of urgency. Our email address is voyageoutlet@voyfab.co.uk or you can contact us on 0141 641 1700. Kind Regards, Lauren Voyage Team
Posted 3 years ago
Christine Lambden
Verified Buyer
“I was very disappointed with Voyage outlet. The throw that I ordered was not did not go with the blinds that I had of the same pattern. The description didn't mention that it had a pale brown lining. It was an expensive mistake in carriage costs.I won't be ordering from Voyage outlet again.”
Helpful Report
Posted 3 years ago
Hi Christine, Thank you for your feedback. We are sorry to hear that you experienced an issue and some inconvenience with your order. Our website team have been taking all customer feedback on board and will aim to detail clear product descriptions and notices for each item to avoid this in the future. While we understand you wanted this to match exactly, the two items were from different ranges and were not the exact same in design, although quite similar. We have taken your valued feedback on board and will be adding clearer notices to our product pages so that our customers do not have to experience any confusion or potential return costs. If there is anything more we can do to assist you please contact us at voyageoutlet@voyfab.co.uk Kind regards, Customer Service Team Voyage Outlet
Posted 3 years ago
Julia Cockburn
Verified Buyer
“Still not received my full order. Wrong cushion covers sent and the replacement cover still not received after four weeks.”
Helpful Report
Posted 3 years ago
Thank you for your feedback on our service. We are very sorry to hear that you have experienced delays with your order and hope that the gesture of the three free cushions that you have picked has gone some way in apologising for the issue. I have just tracked your order and can see that the Florence cover was delivered yesterday and the extra cushions should be delivered tomorrow. We thank you for your custom and hope that this does not put you off ordering with us in the future. Kind Regards, Lauren Voyage Team
Posted 3 years ago
Eleanor Clarke
Verified Buyer
“I have not received my product yet”
Helpful Report
Posted 3 years ago
Hello Eleanor, Thank you for taking time to leave us a review, the curtains you have ordered have taken a bit longer than usual to get to you. They were despatched yesterday (1st June) so should be with you shortly. As these curtains are printed in house and then made by curtain makers in the UK sometimes the manufacturing process can take a little longer. We are really sorry about the delay, we hope when your curtains arrive they will adorn your windows beautifully! Please do not hesitate to get in touch if you have any other queries. Hope you have an amazing bank holiday weekend. Kind regards Natasha Voyage Customer Service Team
Posted 2 years ago
Voyage Outlet is rated 4.6 based on 1,601 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request