Voyage Outlet Reviews

Name: Voyage Outlet
Address: Voyage Maison (C/O Riva Home), Unit 2, Plateworks, Coal Road, Leeds, Leeds
Rating: 4.56

4.6 Rating 1,601 Reviews

88 %

of reviewers recommend Voyage Outlet

Company Reviews

Product Reviews

1,158

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+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

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Voyage Outlet 5 star review on 15th July 2023

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are beautiful but the administration is quite poor. I only ordered cushion panels. 1st order that came wasn't as described. 2nd delivery wasn't our order and they still haven't responded to email sent before Xmas. Just received a 3 rd delivery and it's still not as described or pictured. All of these deliveries were sent with a ridiculous amount of plastic packaging. !!”

Helpful Report

Posted 2 years ago

Dear Pamela, Thank you for taking the time to leave us a review. I apologize that you have experienced issues with your order. I can see that you emailed on the 22nd of December which was the day we closed for Christmas. This will be why you did not receive a response until the 4th of January on our reopening. Looking through your correspondence, It does appear that all issues have now been resolved. However if there is anything further i can help with, please call us on 0141 641 1700. We are happy to help in any way we can. Kind Regards Lauren Voyage Customer Service

Posted 2 years ago

“I placed and order, which was not the correct colour, I returned the cushions on 12th December, as yet I have not received a refund”

Helpful Report

Posted 2 years ago

Dear Sheila, Thank you for your feedback. I can see that your refund has been issued. Please accept our apologies for the delay, due to the Christmas holiday. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“Was very disappointed with the delay in receiving my purchase. Definitely disappointed with the size of the cushion received.”

Helpful Report

Posted 2 years ago

Dear Fidelma, Thank you for taking the time to leave some feedback. I have had a look at the time taken to deliver your order and can see that the order was delivered to you within 14 days. Delivery to Republic of Ireland currently takes up to 3 weeks as outlined in our Terms & conditions, I have included the link below for your reference. We have actually delivered your order well within our advertised lead time. (https://www.voyageoutlet.com/pages/ireland-shipping-return-terms-policy) You have also mentioned not being happy with the product you have received. Unfortunately, I cannot see any correspondence from you regarding this so can you please make contact with us on voyageoutlet@voyfab.co.uk and send us an image of what you have received? if we have sent the wrong item to you then we will resolve this for you straight away. If you simply do not like the product then please send the cushion back to us and we will refund you within 14 days of receiving the goods. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“Very pleased with the products. Very disappointed with the cost of delivery. From 1 order I was charged 2 delivery costs.!! These high delivery charges mean that I may not use this company again.”

Helpful Report

Posted 2 years ago

“I returned my items in the original packaging writhing 24 hours of receiving them as they were a gift that had been duplicated with another family member. This was 3 weeks ago and I have still not had my refund.”

Helpful Report

Posted 2 years ago

Dear Rebecca, Please accept my apologies for the delay in receiving your refund. This was issued on 12th of December and should now be showing back on your original method of payment. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Quite disappointed. The colour of the cushions is nothing like the photo online. I thought I would receive mustard cushions and they’re more of a brown colour.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for leaving a review of the Luna mustard cushions. I have called to discuss this with you today (05/12/22) and left a voicemail with our contact details. When possible, can you please call us back as it sounds like you have possibly received the wrong items. The Luna cushion is a very strong colour of mustard and definitely not brown so would love the opportunity to try and resolve this for you. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Items received appeared to be of good quality - but we're not accurately described on the website. Had they been fully and accurately described we would not have ordered them at all - as they were not what we wanted. This was apparent as soon as we looked at the cushions - I telephoned Voyage immediately and they arranged the collection and return of the cushions. It has taken 3 weeks (and a telephone reminder) to receive a refund for these returned goods. The refund has only been made by Voyage for the cost of the cushions - I have requested Voyage to make a refund is made to cover the substantial unnecessary postage costs. As previously stated we never would have incurred these costs had the descriptions on the website been accurate - as we would never have made the order!”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for taking the time to leave a review of your order. I can see that you chose to return this as you felt the cushions that you ordered looked different. We issued you with a refund for full cost of the order including the carriage. As is described on on all products on our site, Product images are shown for illustration purposes only and may vary slightly due to product enhancement and the screen settings of the device being used. I hope this answers any questions you still have regarding your order and refund amount. However, if you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Extremely high delivery cost and I had to pay for returns. I returned an item and three weeks after they had received it back they were still no refund I kept phoning. I was simply told they are running late on refund. This is not OK!! Prices can’t be trusted they fluctuate every day. Products were good but these issues put me off.”

Helpful Report

Posted 2 years ago

Dear Caroline, Thank you for your feedback. Unfortunately we have not received any items back from this orders so we are therefore unable to issue a refund. I have tried to call you to discuss this further and see if I can help resolve this for you. Alternatively, please call us on 0141 641 1700 and we will be happy to help. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Product description not full enough. Had to return. Composition and care not obvious.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for feedback. We do include care instructions on the label of all our products. However we will endeavor to make these more visible going forward. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“I returned the voyage product I purchased over a month ago as it wasn't like the illustration on the site . I am still waiting for my refund disappointed in the customer service 😔”

Helpful Report

Posted 2 years ago

Dear Sandra, Thank you for taking the time to leave us a review. As stated in out Terms & Conditions, refunds will be issued within 14 days of the goods arriving back at our warehouse. We received your returned goods back on the 17th of October and have issued the refund today. This should show on your original method of payment within 3-5 days. If you would like to discuss this further, please give us a call on 01416411700 and we will help in any way we can. Kind Regards, Lauren Voyage Outlet Team

Posted 2 years ago

“I ordered 4 cushions with the same pattern. I was sent 3 of one pattern and one that was totally different. I returned all cushions at the beginning of October and I am still waiting for my refund. I was told on the 24th the refund would be made within 48 hours. I am still waiting. Unfortunately this has put me off purchasing any other items from Voyage in the future.”

Helpful Report

Posted 2 years ago

Dear Ruth, Please accept my apologies for the delay in your refund. Your refund was issued this morning and should show on your original method of payment in the next 3-5 days. Kind Regards, Lauren Voyage Outlet Team

Posted 2 years ago

“I was very disappointed with my purchase of a throw .In my opinion it was just a length of fabric hemmed all around and drab fringe along top and bottom there was no backing to give it a bit of body so sent it straight back .this is my review of hedgerow throw”

Helpful Report

Posted 2 years ago

“I cancelled an item. My mistake not theirs, due to bereavement. But I am yet to receive reimbursement two months later.”

Helpful Report

Posted 2 years ago

“Ordered two items and first part arrived quickly and all good. Second item was a few weeks and then sent wrong item, returned item and informed them of mistake and then sent wrong item again.”

Helpful Report

Posted 2 years ago

Dear Wendy, Thank you so much for taking the time to speak to me this morning. I am sorry that you have experienced several issues with your order. This was due to a labelling issue in our warehouse which has now been resolved so thank you for bringing this to our attention. I hope that the token gesture offered goes some way to apologise for the problems that you have experienced and if I can do anything else to help, please let me know. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Wrong item sent.Item By the time it arrived item I wanted had sold out. After emailing Returns team paid for return of items. I asked if free gift should be returned via email...my question was not answered. As a result iI kept free gift and was charged for it..wish I had left well alone. Will be reluctant to purchase again.”

Helpful Report

Posted 2 years ago

Dear Nicky, Thank you for taking the time to give us feedback. We are sorry that the wrong items were despatched to you and that our level of service has fallen short on this occasion. You have not been charged for your free gift and we would not expect this to be returned as this was sent to you as a thank you for placing an order with us. I have also issued a refund for the carriage for the full order so that you are not out of pocket in any way. Once again, please accept my apologies for the issues that you have experienced with your order. If you would like to discuss this further, Please call on 0141 641 1700. Kind Regards, Voyage Team

Posted 2 years ago

“OK, but could do SO much better. Some nice items, but hopeless search facility. I ordered 2 items, only got 1 sent and although I was refunded, first it took some time and second I noticed the item supposedly ‘out of stock’ still advertised later the same week. But my greatest criticism is the postage; they wanted £13.95 for a basket of items just over £35. Needless to say I left it and was pestered by emails thereafter. Why not do as other stores do and either have a well advertised (and low) price over which postage is free, say £30, or have a set price for whatever you buy say £3.95. Makes a mockery of the so-called bargains. It’s unlikely I would buy again and I certainly would not recommend.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for taking the time to leave us a review. We take on board all of your feedback. Our delivery costs are dictated by carrier but we are constantly striving to give our customers the best value for money we can. I will also make sure our digital team look at the search facility and see if any improvements can be made. Kind Regards Lauren Voyage Team

Posted 2 years ago

“Sadly this rug just wasn’t for me. I love the Voyage products but hadn’t realised this rug would be made from thin, lightweight material which just isn’t suitable for my home. I thought I’d been sent a window blind by mistake.”

Helpful Report

Posted 2 years ago

Dear Cathy, Thank you for your feedback. Our Rugs are flat woven which makes them ideal for heavy footfall areas as the pile isn't as thick. However, we understand that this style of rug isn't for everyone and we will consider your feedback on future designs. Kind Regards, Voyage Team

Posted 2 years ago

“Items good customer service terrible l have tried phoning 4 days no one answered also left message with sale no one phoned back lucky hah recipt from post office item was delivered back still no refund”

Helpful Report

Posted 2 years ago

Dear Mhairi, Thank you for taking the time to leave a review. We have been trying to call you back but cannot get in contact due to call screening on your phone line. We received your item back on the 21st of July and your refund will be issued within 14 days of return date as per our Terms and Conditions. If you would like to discuss this further, Please email us, at voyageoutlet@voyfab.co.uk and we can arrange a time to talk that is suitable for you. Kind Regards, Voyage Outlet

Posted 2 years ago

“There are items on the order that I still have not recieved ...”

Helpful Report

Posted 2 years ago

Dear Donna Thank you for your review and we are sorry to hear that you have not received your order yet. Subsequent delays during transit, due to Brexit, can result in a 3 to 4 week delay in receiving goods. The above information is published within each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused. If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk Best Regards Voyage Team

Posted 2 years ago

“While we were very excited that the fabric we ordered for custom curtains had black-out fabric included, we were disappointed that the images of the fabric pattern on the website were completely different from the fabric we received. The images of the fabric samples online are incredibly misleading by comparison. On the website, the fabric appeared at a distance to be a small, fine pattern of blue hues, almost resembling blue linen. With the zoom tool, you notice the checkered pattern of different blue hues, but this appears to be small and only noticeable when extremely up close, as if the fabric were put under a microscope. In reality, however, the checkered print, with more white and purple than blue, is large, noticeable, and dramatically different in style and appearance than the images on the website. Had I known that the checkered pattern was visible in the fabric from any distance – even across the room -- and that the pattern was more white and purple than it was blue, I would have likely selected a different fabric, so that it would better match the style and colours of the room, as I thought the Ochoa Pacific fabric would. The fabric images on the website should not be so misleading and inaccurate, and I am very disappointed with this experience with Voyage Outlet.”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your email. We are very sorry to hear that you are unhappy with your fabric. Could you please send us a photograph of what you have received and we will look into this for you? Our email address is voyageoutlet@voyfab.co.uk Alternatively, please call us on 0141 641 1700 and we will be happy to talk to you and find a resolution to your issue. We look forward to hearing from you, Kind regards, Voyage Team

Posted 2 years ago

Voyage Outlet is rated 4.6 based on 1,601 reviews