Voyage Outlet Reviews

Name: Voyage Outlet
Address: Voyage Maison (C/O Riva Home), Unit 2, Plateworks, Coal Road, Leeds, Leeds
Rating: 4.56

4.6 Rating 1,601 Reviews

88 %

of reviewers recommend Voyage Outlet

Company Reviews

Product Reviews

1,158

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Phone:

+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

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Voyage Outlet 5 star review on 15th July 2023

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was sent the wrong shade. This took a long time to rectify and in the meantime the shade I wanted was out of stock. I don’t as sent a smaller version which arrived damaged and given a £1.00 refund. Eventually a third smaller shade arrived. I had to return two very large packages as no pick up was arranged. I was not compensated in any way for the many inconveniences these mistakes caused. Having ordered from the firm previously I have been surprised and extremely disappointed by all of this.”

Helpful Report

Posted 1 year ago

“After a long delay, I received a lamp base and shade, the triangular piece on top of the legs was cracked all the way through on part of it. I offered If they replaced the item to transfer everything to the new one. They offered 20% discount to keep it which was ludicrous, it was worth a minimum 50% to get repaired. They made me send the complete base back, they paid the postage but nothing for the inconvenience. Company or product not recommended, this has been going on for 6-8 weeks”

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Posted 1 year ago

“Item took a long time to come and had faulty wiring (lamp) when received. Very disappointed.”

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Posted 1 year ago

“Beautiful looking online products but customer service and delivery a shambles. I ordered 2 table lamps with shades, one I returned due to unstable base so unfit for purpose, the other never turned up! Still don't what happened to it and all this took over 4 weeks of e-mails and telephone calls and waiting..... Very disappointing, will not make any more purchases.”

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Posted 1 year ago

“Extremely unhappy. Just opened the parcel and one of the legs is split in two.”

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Posted 1 year ago

“If you'd asked me a few weeks ago, to review this company, it would have been 5 star glowing review. However, how things have changed. I have literally, spent hundreds of £'s with this company, over a short few months. Love their stuff. Sadly, when it comes to customer services, they let themselves down massively. A few weeks ago, i ordered 3 table lamps and shades. 2 arrived very quickly. 1 was missing. No note in box to say why it was missing, nothing. So i email them, to be told theres a hold up with third items. I will receive it in 2-3 weeks. Ok, fine, not a problem. Three weeks on, i get notification from courier, to say item on its way. Great ! Huge box arrives, which is very light and makes me question, if its empty. I open box to find lamp shade, but no lamp base hmmmm. Again no note to say why. I email them again and get told to wait another 24 hours, as items were sent in two seperate boxes. Ok, fine, great. I wait, nothing. I contact them again and this time im told " Just checked photo of delivery and the box is very large. Are you sure there was only a lamp shade in the box?" Thats where everything changed ! In my book, the lovely Lauren, is trying to say, " are you pulling a fast one" Since then and after many ignored emails, i get a phone call from them, apologising and saying item will be sent right away and they will give me full tracking details. That was 5 days ago. Not heard a dicky bird since. They completly ignore all communication. So what do i do next? Answers on a postcard ! I did like this company, i now hate them and will never buy from them again. Just to add, still waiting for refund, it was happening, then got delayed, then they ignored me. Ive now contacted consumer advice, and its looking like i need to contact my solicitor, to take things further. Watch this space ! Update......still waiting for refund, like getting blood from a stone, been well over 6 weeks, and they keep telling me refund on its way. Think is coming via a slow boat from China ! My solicitor is waiting for nod from me, to send them a letter. A road i didnt want to go down, but feel like ive no option .”

Helpful Report

Posted 1 year ago

“I ordered a small footstool and was dismayed and disappointed upon opening it to find three of the legs chipped and scratched. Extremely surprised that this item was sent in such a poor condition.”

Helpful Report

Posted 2 years ago

“Product never arrived and even at that it was over 7 weeks since I ordered. I did receive a full refund to compensate. Will not be using this service again.”

Helpful Report

Posted 2 years ago

“You sent the wrong item. I ordered fabric and you sent an oil cloth. I am disgusted.”

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Posted 2 years ago

“I was very disappointed after washing my Village fabric on a 30 - degree wash to find that the colours have faded substantially. I would have expected an expensive linen fabric to have been colour-fast.# Yours disappointedly”

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Posted 2 years ago

“Quick delivery.”

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Posted 2 years ago

“Ordered week ago still not received any confirmation of item being sent Disappointed atm”

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Posted 2 years ago

“Sadly the products are fabulous but the delivery and customer service is absolutly appalling. I have placed several orders over the last few months and the problems are repeated”

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Posted 2 years ago

“Not yet recd cushion which was supposed to arrive end of march.... Hoping it arrives soon”

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Posted 2 years ago

“I have bought lots from you in the past and been very pleased but my last purchase of fabric is a real disappointment. It is nothing like the colour on your website and despite my contacting you and querying this, nothing can be done. So I am left with 15 metres of fabric which is not what I wanted or expected, and a very disappointed lady.”

Helpful Report

Posted 2 years ago

Dear Kathlyn, Thank you for taking time to leave feedback. I can see that you have spoken to one of my colleagues regarding this on the 3rd of March. This fabric was purchased as clearance fabric. We do issue a disclaimer on all clearance fabric which states the below. "Please note that colours may not match the product image exactly due to varying printing processes. The items in our Fabric Clearance Basket have not met our stringent colour quality standards or may have minor marks or slight imperfections. This is reflected in the pricing. Due to the nature of these products, we cannot accept returns" I hope this offers some clarity but if you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“My purchases were absolutely rubbish. Corroded and damaged. I wrote an email to you immediately my order arrived expressing my disappointment. I got no response. I paid £6 delivery for goods only suitable for the bin. Didn't feel I wanted to waste more money and my time returning items. So in the bin they went. Lesson learned and never again.”

Helpful Report

Posted 2 years ago

Dear Jill, I am sorry to hear that you were unhappy with your purchases. Unfortunately, we have never received an email from you regarding your order. if you can resend the email to voyageoutlet@voyfab.co.uk, we will look in to this as a matter of urgency. Alternatively if you can call us on 0141 641 1700, we will be happy to discuss this further with you. If your items were faulty, upon receiving picture proof, we would have either replaced these for you or refunded you in full including your carriage so its a shame that we didn't have a conversation about this before you disposed of them. Kind Regards, Lauren Voyage Outlet Customer Service

Posted 2 years ago

“I haven't received it”

Helpful Report

Posted 2 years ago

Dear Wendy, Please accept my apologies for the delay in receiving your order. Your order is due to Despatch this Friday 10th of March. We will forward on the DPD tracking number to you as soon as this has been collected by DPD. I have also popped a free gift on to your order and hope that goes some way to apologize for the delay. Kind Regards, Lauren Voyage Outlet Customer Service

Posted 2 years ago

“I have recently placed two orders for cushions. The first order was left in my neighbour's garden below the postbox. The second order was delivered to a housing estate two miles away. I only found out where it was when the householder put a photo of my full name and address on facebook. I then had to go and collect it. I e mailed Voyage customer service, got no reply, then e mailed again and was told the DPD driver was confused. What a pity. I loved the cusions and wanted to order more but I am afraid it will not arrive.”

Helpful Report

Posted 2 years ago

Dear Jill, I apologise that you experienced issues with the carrier. I can assure you that we have taken your complaint very seriously and have escalated this to the Depot manage for your local area. I hope this does not put you off ordering with us in the future. If you do decide to place another order, please call us and we will do all we can to ensure your order arrives with you swiftly. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“We DID NOT received our order!”

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Posted 2 years ago

Dear Laima Thank you for taking the time to leave the above review. I have checked with Pinnacle, our delivery service and your chair is due to be delivered to you tomorrow ( 07/03/23) We do quote a lead time for delivery of 4- 6 weeks so this falls well within our time frame. I will contact you tomorrow to make sure you have recieved your chair and are happy with your purchase. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“I love Voyage Maison products. However, their returns process and customer service are an absolute nightmare. They seriously need to review their returns process, and for refunds to be paid quicker. I also had to constantly chase up communication and replies. I thought the customer care staff were quite careless and very brief, verging on rude. I have never in 37 years had such a nightmare in returning items to a company. It was exhausting.”

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Posted 2 years ago

Voyage Outlet is rated 4.6 based on 1,601 reviews