Voyage Outlet Reviews

Name: Voyage Outlet
Address: Voyage Maison (C/O Riva Home), Unit 2, Plateworks, Coal Road, Leeds, Leeds
Rating: 4.56

4.6 Rating 1,601 Reviews

88 %

of reviewers recommend Voyage Outlet

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1,158

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+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

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Voyage Outlet 5 star review on 15th July 2023

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Colour was not as shown online. Returns policy very convoluted and a bit confusing. Will not buy from Voyage Outlet again”

Helpful Report

Posted 2 years ago

Dear Elaine, Thank you for leaving the above feedback. Would be really good to speak to you with regards to our returns policy as we have tried to make it as streamlined as possible and would be good to know how we can improve. I have left you a voicemail today to discuss. It would be wonderful if we could speak to each other or if you have a moment to drop us an email on any recommendations. Our email address is : voyageoutlet@voyfab.co.uk Kind Regards, Lauren Voyage Outlet Team Kind Regards,

Posted 2 years ago

“I ordered the mirror on 30th September and it arrived damaged. Collection was arranged and it his arrived back with them nearly two weeks ago and still no refund. I will not be ordering again. They have held on to my money much longer than necessary and I find customer service curt and unhelpful”

Helpful Report

Posted 2 years ago

Dear Andrea, Thank you for taking the time to leave us a review. I am sorry that you are unhappy with the service that you have received. I can assure you that it is not our intention to appear curt or unhelpful. Instead, we would like all our customers to feel valued and I apologize that we have fallen short on this occasion. I have had a look at your order and your return was booked back into our warehouse on the 20th of October 2022. As stated in our Terms & Conditions, all refunds will be issued with 14 days of receiving the returned goods back in our warehouse. I can confirm that you refund has now been issued. If you would like to discuss this further, please contact us voyageoutlet@voyfab.co.uk Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“I bought a remnant at reduced price to make a Roman blind. The remnant was not sold as a ‘second’. I had to tick a box to say that I understood that the purchase could not be returned. When I received the 1.7 m remnant there was a 1cm hole right in the centre so it could not be used for the intentioned purpose. Lovely material so very disappointed.”

Helpful Report

Posted 2 years ago

Dear Susan, Thank you for taking the time to leave us a review. I have tried to call you today to discuss this with you and offer a resolution. Can you please call on 0141 641 1700 or alternatively email on voyageoutlet@voyfab.co.uk when you have a moment. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Appalling. Sent completely the wrong items and then gave a wildly insufficient refund and that was that. Very poor all round”

Helpful Report

Posted 2 years ago

Dear Rachel, Thank you for taking the time to leave us a review. I have looked into your order and can see that unfortunately we did send two incorrect floor cushions to you. We then offered to replace these for you and dispatch the replacements on the next working day. However you came back and said that you had already used them. Our terms and conditions state that an item cannot be returned once it has been used but on this occasion, as a good will gesture, we offered a refund of just under 30% even though you had already used them both. We apologize for initially dispatching the incorrect item but did try to resolve as quickly as possible. If you would like to discuss this further, please either call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk Kind Regards Lauren Voyage Team

Posted 2 years ago

“Ordered two cushions and was disappointed with the material on the back, didnt match at all, then had to pay £18 to return Would not use this company again Lynn McShane”

Helpful Report

Posted 2 years ago

Dear Lynn, Thank you for taking the time to leave a review. I am sorry to hear you were unhappy with your purchase. As per our Terms and conditions, we do state that we do not offer a free returns service. However, we take on board your comments regarding the lack of images of the back of the cushions and will look into adding additional images in the future. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“I’m still waiting for an order placed in June. Half of it arrived and was delivered to my neighbour, voyage insisted the whole order was delivered, it wasn’t. So I’ve been back and fore for weeks, apparently now they agree I did not get my full order and I will receive the other items within 3-4 weeks, that was 18 days ago, so we will see if they arrive!”

Helpful Report

Posted 2 years ago

Dear Joanne, Thank you for leaving another review. As discussed when you placed your last review on Trust Pilot, all items were showing as signed and delivered to your neighbours address on the 11th of August. As your order was placed on the 20th of July, this was despatched to you within our lead time of 2-3 weeks for our lighting products. Upon receiving your review, we immediately contacted you by email and telephone to try and find out what had happened. This however did take some time to resolve due to your working hours and being unable to speak to us on the telephone. We can only assume that part of your order was lost in transit and for this we offer our apologies once again. A replacement was ordered and should be dispatched to you by the end of this week as was previously mentioned and we will forward on the tracking to you. If you would like to discuss this further, please contact us on voyageoutlet@voyfab.co.uk Kind Regards, Lauren Voyage Team

Posted 2 years ago

“oRDERED A SIDE TABLE IT ARRIVED WITHOUT THE LEGS , I INFORMED YOU AND YOU SENT ANOTHER TABLE WITHOUT LEGS AGAIN”

Helpful Report

Posted 2 years ago

Dear Customer, We are sorry that our service has fallen short on this occasion. Unfortunately the table comes in 2 separate boxes and it appears that these have been split up in transit. I have a solution that may suitable to you and tried to call you on Friday 2nd of September to discuss but will follow this up again today ( 05/09/22) Alternatively, if you could either call us on 0141 641 1700 or email us voyageoutlet@voyfab.co.uk. Hopefully we can get this resolved for you today. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Unfortunately, I am unable to review the product as I have not yet received it. It is now eleven days since I placed my order for one small fabric sample. I can't imagine what is taking so long. Previously, when I have placed large orders, the items have arrived within two days. Voyage, this is not your usual standard.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for taking the time to leave us feedback. I have looked into this for you and the sample was dispatched to you on the 18th of August. Postage can normally take 3-5 days but this should have been delivered to you by now. It looks like this has been lost in transit. I have today, ordered you a replacement sample which will get sent First Class and have also refunded you for the original value of your order. Please accept my apologies for the delay. Kind Regards, Voyage Team

Posted 2 years ago

“Don’t know what to say, 14 days after ordering and money being paid the items are nowhere near being dispatched. When I enquired I was told it could take 7 weeks from order to delivery.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for your review and we are sorry to hear that you have not received your order yet. Due to some of the products in your order being Custom Made, it does take a couple of weeks to produce ahead of it being dispatched. Subsequent delays during transit, due to Brexit, can result in a 3 to 4 week delay in receiving goods. The above information is published on each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused. If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk Best Regards Voyage Team

Posted 2 years ago

“A month after placing my order I still haven’t received it.”

Helpful Report

Posted 2 years ago

Dear Claire Thank you for your review and we are sorry to hear that you have not received your order yet. Due to the product being Custom Made, it does take a couple of weeks to produce ahead of it being dispatched. Subsequent delays during transit, due to Brexit, can result in a 3 to 4-week delay in receiving goods. The above information is published on each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused. If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk Best Regards Voyage Team

Posted 2 years ago

“Price hike at checkout unfair item went up £ 70 +postage”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for taking the time to leave us a review. When looking at the day you placed the order, our curtains were part of the deal of the day which can give up to 70% discount off selected products. Any daily offers will always end at 12 pm each day. Each product does provide you with a timeline of the offer deadline. Unfortunately, you placed your order at 12:17 pm which is why your price would have increased back to the pre-offer cost. I hope this offers you some clarity but if you would like to discuss this further, please call on 0141 641 1700. Kind Regards, Voyage Team

Posted 2 years ago

“While Customer Services have always got back to me, I still have not received my order!”

Helpful Report

Posted 2 years ago

Dear Noreen Thank you for your review and we are sorry to hear that you have not received your order yet. Due to the product being Made to order, it does take a couple of weeks to produce ahead of it being dispatched. Subsequent delays during transit, due to Brexit, can result in a 3 to 4 week delay in receiving goods. The above information is published within each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused. If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk Best Regards Voyage Team

Posted 2 years ago

“Poor quality. Pricing changes almost daily, be careful. Very dishonest pricing. Refund only after having to phone. Customer service person then takes another few days to even process refund after saying they would do it immediately after phonecall. Avoid!”

Helpful Report

Posted 2 years ago

Dear Mr Smyth Thank you for taking the time to leave us a review. I apologise for the delay in your refund. This has been an oversight on our side and once brought to our attention the refund was issued within 24 hours. With regards to our pricing, we run weekly/daily promotions on different products which will reflect in the price. This can change each day but there will be notifications on the website of all offers and also how long the offer is valid. I hope this offers some clarity but if you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Voyage Team

Posted 2 years ago

“I have yet to receive my lamp”

Helpful Report

Posted 2 years ago

Dear June Thank you for your review and we are sorry to hear that you have not received your order yet. Due to the product being Custom Made, it does take a couple of weeks to produce ahead of it being dispatched. Subsequent delays during transit, due to Brexit, can result in a 3 to 4 week delay in receiving goods. The above information is published within each product page as well as within our Delivery policy page to give our customers prior knowledge before ordering. However, we are sorry for any inconvenience caused. If you wish to discuss your order further, please call us on 0141 641 1700 or email voyageoutlet@voyfab.co.uk Best Regards Voyage Team

Posted 2 years ago

“Nearly 20 days to process my returns refund and only after chasing email. Internal standard of 14 days for refunds not acceptable. Would not order from Voyage Outlet again.”

Helpful Report

Posted 2 years ago

Dear Ms, Carpenter Many thanks for leaving a review regarding your recent purchase. I’m sincerely sorry to hear your refund took longer than our advertised timescale. I can see your refund was processed on the 5th of July and your funds will be refunded back to your method of payment within the next few days. if you would like to discuss the issue further, please feel free to give me a call on 0141 641 1700 Kind Regards Andria

Posted 2 years ago

“I never received the cushions ☹️”

Helpful Report

Posted 2 years ago

Good Afternoon Clare, Thank you for taking the time to leave us a review. Unfortunately, your order bounced back twice from the carrier due to nobody being able to accept the delivery. At this point, a refund was issued for the full value of the order. I believe you have spoken to a member of our customer service team who has advised you to get in contact with us if you would like to replace the order. If we can do anything to help, please give us a call on 0141 641 1700 or email voyageoutlet@voyfab.co.uk Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Incorrect rug size received despite being advertised online. The contact to inform you was very efficient and Andria arranged for collection, which was for the next day. Unfortunately the delay in being reimbursed is expected to take some time and as I can’t afford to buy a replacement until then,feel disappointed with the transaction.”

Helpful Report

Posted 2 years ago

Dear Elizabeth Thank you for your feedback. We always check our parcels before dispatch, however, it seems that there has been a mistake made on this occasion. Please accept our apologies for the error. Your refund was issued on 27/06/22 and this should show back on your original method of payment within 3-5 working days. We are very sorry for any inconvenience this has caused you. Kind Regards, Voyage Team

Posted 2 years ago

“Cushion not as described in size or colour”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for your feedback. We advise all customers to check for any damages or anything you are unhappy with when delivered, and to then contact us so that we can resolve any issues as quickly as possible. Unfortunately, on this occasion, we have not been made aware of the fault until you posted this review. If you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Voyage Team

Posted 2 years ago

“Bought a lot of items including fabric panels. The panels were cut too short (within the black guidelines cutting off corners and sides) emailed for exchange and was asked for photos which I emailed by return. NO RESPONSE. Rang & left messages as no one picked up. AGAIN NO RESPONSE. Come on Voyage! Sort this out - I’ve spent hundreds of £££ with you.”

Helpful Report

Posted 2 years ago

Good Afternoon Claire, Thank you for taking the time to leave us a review and for taking my call. As discussed on the phone, unfortunately, we never received the images from you so we could not proceed with your claim. However, upon receiving your images this afternoon, we are getting your cushion panel reprinted today and will get these to you by Thursday at the latest. Please accept my apologies once again for the delay in resolving this issue and please don't hesitate to contact us again if you need assistance with anything at all. Kind Regards, Voyage Team

Posted 2 years ago

“Still waiting on my order. It's been more than a week.”

Helpful Report

Posted 3 years ago

Hello Annemarie, Thank you for your review. Picture frames have a lead time of 2-3 weeks as we print the wall art in house and then make up the finished picture frames in house too. I can see your order was placed and despatched within the week so it should be with you very soon, it left us on the 31st May, you should have received your tracking update from DPD. We are really sorry you feel there is a bit of a wait on this order and hope you will love it when it arrives. Please contact us if you have any other queries, on 0141 641 1700 Monday – Friday 9am – 5pm. Wishing you a great bank holiday weekend! Kind regards Natasha Voyage Customer Service Team

Posted 2 years ago

Voyage Outlet is rated 4.6 based on 1,601 reviews