Voyage Outlet Reviews

Name: Voyage Outlet
Address: Voyage Maison (C/O Riva Home), Unit 2, Plateworks, Coal Road, Leeds, Leeds
Rating: 4.56

4.6 Rating 1,601 Reviews

88 %

of reviewers recommend Voyage Outlet

Company Reviews

Product Reviews

1,158

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Phone:

+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

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Voyage Outlet 5 star review on 15th July 2023

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used voyage twice and on both occasions had to ring customer services to chase my order. The second order they sent the wrong product and following phone calls , emails they agreed to a refund and replacement . I waited a further two weeks and was told that they had tried to deliver my fabric on three occasions. I did not receive any notification of this . I am still waiting for my replacement and will not order anything from voyage again.”

Helpful Report

Posted 2 years ago

Dear Teresa, Thank you for leaving the above feedback. We have spoken several times regarding your order. Due to an issue with the description on our website, you were sent the incorrect items. We issued a full refund to you and agreed for you to keep what you have for free as well as picking another fabric panel to be sent to you free of charge as a gesture of apology. Unfortunately the delivery driver had made multiple attempts to deliver your free of charge panels but these were unsuccessful ( we have also sent you copies of the tracking detail) After the third attempt to deliver was unsuccessful we had to wait for the goods to be sent back to us before we could re-despatch to you. If you would like to discuss this further, please call us on 0141 641 1700. I have also attempted to call you today 06/03/23 to try and get this resolved. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Not received my order yet. So can't comment on the goods but waiting weeks for delivery have contacted Voyage Outlet who tell me product is in production?? This is supposedly an Outlet?”

Helpful Report

Posted 2 years ago

“I have been waiting since September for the Keble bench and found out yesterday after I chased via email then phone that it won’t arrive till end Feb from the manufacturer at least. I have asked for refund which I was told I had to send an email for and not has confirmation or acknowledgement. I assume you are short staffed but I am very dissatisfied”

Helpful Report

Posted 2 years ago

Dear Rachel, Please accept our apologies once again for the delay with your Keble Bench. You had asked for a refund on 02/02/23 and the refund was issued on the 03/02/23. Unfortunately, due to a supplier delay, your delivery had been postponed further and was now not expected to be with you until the beginning of March. We appreciate that this must have been frustrating for you as the date had moved several times. Occasionally, suppliers will delay deliveries but we do try and keep our customers up to date as much as possible. If you would like to discuss this further, please contact us on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Placed an order for 3 cushions on 9 December. Received DPD Trivial Pursuit game instead. Replacement cushions ‘sent’ on 18 December. Enquired after their whereabouts on 23 December and again 3 times in January. Was told on 4 January they had been received back in warehouse, but we’re being sent out again that day. One week later, enquired again, and was told they were being sent out that day-12 January. Enquiring about delivery date on 16 January was told they had not had these cushions in stock, yet they had taken the money and repeatedly told me they were en route. A sorry tale.”

Helpful Report

Posted 2 years ago

“Still not received order sorry can not rewiew Items not received”

Helpful Report

Posted 2 years ago

Dear Denis, Thank you for taking the time to leave a review. Deliveries to Ireland are taking longer than normal to Ireland at present. This is why we have increased our delivery lead time in our Terms and conditions section of our website. I have included the link for your perusal, (https://www.voyageoutlet.com/pages/ireland-shipping-return-terms-policy) I have just had an update from the carrier and they have ensured me that your order will be with you by Friday 13th of January. If you would like to discuss this further, please call us on 0141 641 1700 and we will help in any way we can. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Sorry to say 2 months of waiting for my floor cushion.”

Helpful Report

Posted 2 years ago

Dear Janet, Thank you for taking the time to speak to me today. Unfortunately, due to a system error, your order was not processed. However once this was established by our team the order was placed and dispatched. I am glad that you have confirmed that you have now received this. As mentioned on call today, I have arranged to have a small gift sent to you and hope it goes someway to apologize for the delay. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Item damaged, extremely disappointed. Awaiting response on email, no idea how to return. Awaiting refund.”

Helpful Report

Posted 2 years ago

Dear Jayne, Thank you for your leaving us feedback on your most recent order. I can see that you have been corresponding with one of our customer service team regarding your sculpture that was damaged in transit. My colleague has advised you to dispose of the sculpture and that a refund would be issued. I can see that the refund was issued to you yesterday and should now show on your original method of payment. If you would like to discuss this further, please let me know. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“Not satisfied as the items were delivered with no notice and when I was on holiday. They are now missing.”

Helpful Report

Posted 2 years ago

“Still waiting a refund on the throw I returned weeks ago !!!!”

Helpful Report

Posted 2 years ago

Dear Yvette, Thank you for taking the time to leave a review. I can see that your refund was issued to you on the 29th of December. However, depending on your card provider, this can take up to 5 days to show on your statement. Please accept my apologies for the delay. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Very poor first experience. We have bought a chair and received it damaged, also found the pictures on the website very misleading (when it comes to colours). The delivery team are abs terrible but the voyage outlet cust service is second to none and so helpful.”

Helpful Report

Posted 2 years ago

Dear Customer, Please accept my apologies for the experience you had in the delivery of your chair. Unfortunately, in the run up to Christmas, carriers are running to very strict delivery times which means that deliveries can be delivered out with normal business hours. However, this should be made clear to you at point of booking delivery with the carrier. We have taken all your comments on board via correspondence with yourself previously and passed all of this on to our carrier in the hope that levels of communication can improve going forward. I can see that you have mentioned the colour of the chair being different from what is pictured online. If you would like to discuss this further, please send us an image into voyageoutlet@voyfab.co.uk and we can look into this for you. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“STILL WAITING FOR A PARCEL SENT ON 16th DECEMBER”

Helpful Report

Posted 2 years ago

Dear Sandra, Thank you for taking the time to leave the above feedback. I can see that we have been in discussion with you regarding your order which was lost in transit by our carrier. We have issued you with a full refund as you requested. Please accept our apologies for any inconvenience caused. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“I ordered and paid for a footstool as a Christmas present in early November. It was an expensive purchase but what my son and his girlfriend wanted so I had their gift sorted. One week before Christmas I had an email saying I could no longer have my order. I was unable to replace this in the time left so no Christmas present for them. I am a very unhappy customer.”

Helpful Report

Posted 2 years ago

Dear Fiona, I apologize that we were unable to fulfill your order. Alternatives were offered but I understand that these were not suitable for you as this was purchased specifically for someone in mind. From time to time, we do have to cancel orders with our customers due to various issues, but will always try and do this as quickly as possible so as not to inconvenience our customers any further. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“Unfortunately the item we ordered arrived damaged. No replacement is seemingly available. So far my request for a refund has been ignored. Not impressed.”

Helpful Report

Posted 2 years ago

Dear Richard, Thank you for taking the time to leave feedback on your order. We received your email when we were closed for the Christmas break. When we reopened your email was responded to and a refund was issued as per your requested on the 5th Of January. If you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“I order a sample a few weeks ago and still waiting for it to arrive, hence 1 out of 5.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for leaving the above review. I have looked into your order and can see that the sample was dispatched to you on the 21st of December so should have been delivered by now so think that this must have lost in transit. I have ordered you a replacement sample today and have also issued you with a refund for the value of your order and hope that this goes someway to apologise for the delay in receiving your order. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“Not received item”

Helpful Report

Posted 2 years ago

Dear Annette I apologize that we were unable to fulfill your order. A full refund has been issued and should now show on your original method of payment. Kind Regards, Lauren

Posted 2 years ago

“I’ve never received the sample I paid for or a reply to my email advising that I had not received it - still want the sample but what else have I got to do to get it?!”

Helpful Report

Posted 2 years ago

Dear Samantha, Thank you for your feedback. I do apologize but it does not seem that we have ever received your email. Your order was dispatched to you on the 14th of November so should have arrived no later than Friday 18th of November. I have today ordered a replacement for you which should be with you in the next few days. I have also issued you with a refund for the cost of your order and hope that this goes someway to apologize for the delay. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Disgusted. Still waiting for my money back after not being able to complete the contract on time specified at point of sale. 2 months ago”

Helpful Report

Posted 2 years ago

Dear Danies, Thank you for taking the time to give us feedback. I have looked into your order and can see that there was some confusion with the lead time for delivery. We had advised that delivery would be 4-6 weeks from your order date. You then made contact with us to enquire when delivery would be. We advised of the above lead time which you stated you were unaware of. After various emails and telephone calls, we were able to expedite your order and get it to you within 3 weeks. However, you then decided to cancel the order. Unfortunately at the time of cancellation, the chair had already been dispatched to our carrier so we could not issue refund until the chairs arrived back in our warehouse. I can confirm that your refund has been issued to you on the 6th of December and should be back on your original method of payment. If you would like to discuss this further, please feel free to contact us on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service Team

Posted 2 years ago

“Sadly I never did get to see the lampshade as DPD pretended to try to deliver 3 times even though the pictures were not of my house or anywhere that I recognised locally. Despite this & despite asking if another service could be used I was told only DPD was the only option. Disappointed with lack of flexibility.”

Helpful Report

Posted 2 years ago

Dear Cindy, Thank you for taking the time to leave a review. I have looked into your order and do apologize that DPD attempted to deliver to the incorrect address and then subsequently lost your order. A replacement was offered but as this was not suitable to you, a full refund was given. If you would like to discuss this further, please call us 0141 641 1700 where we will be happy to help. Kind Regards, Lauren Voyage Team

Posted 2 years ago

“I’m still waiting for a refund on a parcel that was returned to you on the 11th of October…”

Helpful Report

Posted 2 years ago

Good Afternoon Claire Thank you for taking the time to leave a review. I believe you were speaking to a member of the customer service team this morning and were advised that your goods were only booked back into our warehouse on the 20th of October. As our Terms & Conditions state, all refunds will be issued within 14 days of Voyage receiving the goods back in our warehouse. I can confirm that your refund has now been issued and should show on your original method of payment in the next 3-5 working days. If you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Lauren Voyage Outlet Team

Posted 2 years ago

“Not at all happy, waited 4 weeks for 2 chairs costing over 1k altogether with no updates. I finally phoned when I saw the same chairs being advertised as ‘the last two’ with only 2 weeks delivery. I was told there was a long wait so I said I’d like to cancel my order but was told they would get them to me by the following Wednesday so I agreed. After putting the phone down I became concerned about the conflicting updates so I phoned them back. I was in the phone queue twice being told I was number one in the queue but was cut off twice, I was assuming that they knew it was me so we’re cutting me off so I borrowed my husbands phone and it was answered straight away. That was when I was concerned that the company didn’t seem trustworthy so cancelled my order. I am so disappointed as I would still like the chairs but with the amount of money concerned, I can’t be assured the company can be trusted.”

Helpful Report

Posted 2 years ago

Dear Karen, Firstly please accept my apologies for the delay with your order. I have attempted to call you twice today to discuss as I think there is some confusion with your order and would like to clarify this with you should you wish to order the chairs again. If you could please call on 0141 641 1700. alternatively, drop as an email at voyageoutlet@vofab.co.uk

Posted 2 years ago

Voyage Outlet is rated 4.6 based on 1,601 reviews