Voyage Outlet Reviews

Name: Voyage Outlet
Address: Voyage Maison (C/O Riva Home), Unit 2, Plateworks, Coal Road, Leeds, Leeds
Rating: 4.56

4.6 Rating 1,601 Reviews

88 %

of reviewers recommend Voyage Outlet

Company Reviews

Product Reviews

1,158

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+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

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Voyage Outlet 5 star review on 15th July 2023

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered and paid for 2 items on 14th May, both items showing in stock and normal lead time for delivery. Waited almost 2 months without sign of the items, no refund, no communication. I called and emailed numerous times, even left voicemails but nothing. I had to raise a case through PayPal to discover that in the time from my order to complaint, Voyage became Riva and just ignored customers who'd paid but were waiting for items. No satisfactory reply from them via PayPal resolution so escalated to PayPal refund, then I received a call from Riva asking whether I still wanted the items, I explained I'd received nothing from them and had requested a refund. No apology, no offer of discount, nothing. Got my refund via PayPal. I've happily bought many things from Voyage Maison and Voyage Outlet over the years and this was very disappointing. I've now looked online for the items I was waiting for and Riva appear to have inflated the prices. For instance, the Toby stool in Malleny Jute was £39 (but they didn't send it), it's now advertised on sale at £100. The Sitara throw was £59 (but they didn't send it) is now advertised by them for £208. I smell a rat. I've previously recommended Voyage Maison to friends before, however I don't think I will and it looks like I'll have to look for somewhere else to shop in the future. An explanation as to what happened to my order (you had my money for nearly 2 months) and why the prices are so inflated would be nice.”

Helpful Report

Posted 1 year ago

“I ordered two light fittings in one of your clearance sales, apparently, there were only 5 in stock. I subsequently ordered two cushions which arrived within a few days and I was delighted with them. However, the light fittings never arrived. I queried this and was told it would take 2 to 3 weeks for my light fittings to be delivered because they were "in production", strange given you had 5 in stock when I placed my order. 3 weeks went by, still no light fittings, I queried again, to be told you were moving distribution centres, and my order could take up to 4 weeks. 4 weeks went by, and by this time it was urgent as I was about to go on holiday. I asked if you could be specific about the delivery date , to which you said you couldn't, it could be anything between 1 and 4 weeks. So I have reluctantly had to cancel my order, as I cannot risk it arriving whilst I am away.I am so disappointed.”

Helpful Report

Posted 1 year ago

“I ordered a floor lamp which arrived with the bulb fitting broken. I contacted Customer Services and to be fair they very promptly sent me another. Sadly this again was broken. Customer Services very promptly arranged for DPD to collect the broken stands and refunded my money. I really wanted the lamp but having had 2 broken ones sent I didn't want to risk a 3rd and the inconvenience of waiting in for delivery again so I have only given you 2 stars. It would be good to have notification of when the item is to be delivered. However your Customer Service team were great in sorting the problem out and I would give them 5 stars.”

Helpful Report

Posted 1 year ago

“Slow delivery,poor communication & disappointing customer service”

Helpful Report

Posted 1 year ago

“I ordered 2 cushions to match others I had but on arrival the material to the back of the cushion had changed to a different fabric, I returned the items but it then took a full 14 days to refund following receipt of the item at their depot. I did call but was curtly told to wait 14 days as in terms and conditions. Due to this I probably would order again as I do feel that it’s poor customer service in regard to the time for a refund. In addition there in no mention that the reverse fabric may change and therefore I’m £10 plus out of pocket for postage due to this.”

Helpful Report

Posted 1 year ago

“I contacted voyage after purchasing a sample of genji peridot asking why I then couldn’t order a larger amount of wallpaper and never got a response .”

Helpful Report

Posted 1 year ago

“Very disappointed with the quality of the lampshade I purchased. The frame had little support for the size of the shade and felt flimsy. The only saving grace was that it was in the sale but even then I didn't feel it was worth the money.”

Helpful Report

Posted 2 years ago

Dear Louise, I am sorry to hear that you were unhappy with your purchase. Unfortunately, we have never received an email from you regarding your order. If you can send the email to voyageoutlet@voyfab.co.uk, along with some images, we will look in to this as a matter of urgency. Alternatively if you can call us on 0141 641 1700, we will be happy to discuss this further with you. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Ordered 2 cushions , only one arrived but charged for both. After chasing with 2 phone calls and told both times that my cushion would arrive within a few days , guess what no cushion. 3rd call , was told out off stock so refunded. Very disappointed that I was lied to twice. Talked over on 3rd call , felt I had no choice but to cancel and get refund. Please in future don’t say your call back in 15 mins and not call. Don’t lie to customers by saying you have the order when you know you haven’t. I would have waited if told the truth in the first place as I love these cushions.”

Helpful Report

Posted 2 years ago

“The lamp I ordered is beautiful but the customer service is very poor. I had to chase them several times regarding delivery and they do not respond to emails. Promised delivery of 7 days turned into 4 weeks”

Helpful Report

Posted 2 years ago

Dear Anne, Thank you for taking the time to leave us some feedback. I have had a look in our mailbox and can see that you sent three emails in January to us and every email has had a response with 24 hours. If there were other emails that were sent then I do apologise but it doesn't seem that we have recieved them. Just a note on our lead-times. We quote a lead time of up to three weeks for despatch of our lighting and a further 3-5 days for delivery. We try to make this as clear as possible on our site at point of ordering and also in our Terms & conditions but I will look into seeing if we can make this any clearer. If you would like to discuss this further, please call us on 0141 641 1700. Kind Regards Lauren

Posted 2 years ago

“Sadly light shade ordered very flimsy, fitting wonky and fabric misaligned. Disappointed”

Helpful Report

Posted 2 years ago

Dear Customer I am sorry to hear that you were unhappy with your purchase. Unfortunately, we have never received an email from you regarding your order. If you can send the email to voyageoutlet@voyfab.co.uk, along with some images, we will look in to this as a matter of urgency. Alternatively if you can call us on 0141 641 1700, we will be happy to discuss this further with you. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Curtains arrived this morning. They are perfect. Although they took a long time to arrive they are great quality and will look amazing in our room.”

Helpful Report

Posted 2 years ago

Dear Mrs Baillie, Please accept my apologies for the delay in recieving your order. Unfortunately, it appears your order has been lost in transit. We have today ordered you a replacement and will ensure these are despatched to you this week. I have also added a gift to your order and hope that this goes someway to apologise for the delay. If you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“The quality of the lamp was very poor”

Helpful Report

Posted 2 years ago

Dear Lyn, Thank you for taking the time to leave a review. I am sorry to hear that you were unhappy with your purchase. The lamp has a distressed finish, which means there can be nicks and scores in the wood which isn't to everybody's taste. We have now added this in to the description of the product to make this as clear as possible to all customers. If you would like to discuss this further, please call us on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Postage is expensive, and delivery is very slow”

Helpful Report

Posted 2 years ago

Dear Denise, Thank you for the above feedback. I have had a look at your order and your order was placed on the 23rd of January, despatched on the 24th of January and was delivered by DPD on the 25th of January. we quote delivery time of 7 days and this is well within this time frame. All of our delivery prices are clearly outlined in our delivery screen ( link below ) and we endeavor to keep our delivery charges as competitive as possible. https://www.voyageoutlet.com/pages/delivery-policy If you would like to discuss this further, please call us on 0141 641 1700 and we will help in anyway we can. Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“My parcel arrived quickly. But I did not like the cushions. They just didn’t suit and looked very dated. Three weeks after returning the parcel at my own eco I am still waiting for contact concerning my refund”

Helpful Report

Posted 2 years ago

Dear Customer Thank you for taking the time to leave the above feedback. I have had a look at the lead time for processing your refund. We recieved your returned items on the 1st of February. We then issued the refund on the 13th of February. As per our Terms & Conditions, all refunds should be issued within 14 working days of recieving the goods back. Your refund was issued within our stated time period. I have attached the link for our returns policy below but if you would like to discuss this further, please call us on 0141 641 1700. https://www.voyageoutlet.com/pages/returns-policy Kind Regards, Lauren Voyage Customer Service

Posted 2 years ago

“Item arrived but had been damaged. Email sent along with photos to show, excellent customer service follow up and issue sorted. Many thanks”

Helpful Report

Posted 2 years ago

“Total rubbish.”

Helpful Report

Posted 2 years ago

Dear Alice, I am sorry to hear that you are unhappy with your order. Unfortunately we have had no correspondence from you regarding your order so we were unaware of any issues. We have tried call to see if there is anything that we can help with but have had no response. Can you please call us on 0141 641 1700 and we will do all we can to help? Kind Regards, Lauren Voyage Team

Posted 2 years ago

“Lovely mirror - very pleased with it. Unfortunately delivery not so much - I had no notification whatsoever of its arrival, so wasn’t at home. Absolutely no contact from voyage or from the delivery company other than a card with no detail through the door. When I tried to call (many times) no answer at all. Following day, same thing. I phoned Voyage and was just told, “Well, can you not be there? It’ll be. Delivered at some point between 8 and 5, but I can’t say when.” Funnily enough, we are at work, and can’t just be at home! Had I known a day, I might have been able to arrange something, but the lack of communication was awful, especially as I’d had to pay £15 delivery!! Very disappointed and will make me question buying items again.”

Helpful Report

Posted 2 years ago

“Items didn’t resemble their photos”

Helpful Report

Posted 2 years ago

Dear Customer, I am sorry to hear that you are unhappy with your order. Unfortunately, this is the first time that you have brought this to our attention as we have had no previous correspondence from you. I have included a link below to our returns policy and if you would like to discuss this further, please call us on 0141 641 1700. https://www.voyagemaison.com/pages/returns-policy Kind Regards, Lauren Voyage Outlet

Posted 2 years ago

“Ordered sample paper and when it came a quarter of it was blank, obviously the end of the roll. It was morning chorus so I assumed there would be a bird on the paper. At £1.50 a sample I expect to have the whole piece covered in wallpaper not 3/4 of it. It has made me doubt whether or not to purchase it now. Regards Louise and Graham Fuller”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for taking the time to leave us the below feedback. I apologise that you have recieved an incorrect sample and have popped another one in the post for you today. I have also issued a refund for the sample and hope that this doesn't deter you from ordering from us in the future. Kind Regards, Lauren

Posted 2 years ago

“Generally very happy with all my purchases, which have been numerous but the footstools are a huge disappointment”

Helpful Report

Posted 2 years ago

Dear Belinda, I am sorry to you are unhappy with your purchase. I have given you a call today (17/01/23) to speak to you regarding this. Can you please call us on 0141 641 1700 to discuss further. Kind Regards, Lauren Voyage Outlet Customer Service Team

Posted 2 years ago

Voyage Outlet is rated 4.6 based on 1,601 reviews