Voyage Outlet Reviews

Name: Voyage Outlet
Address: Voyage Maison (C/O Riva Home), Unit 2, Plateworks, Coal Road, Leeds, Leeds
Rating: 4.56

4.6 Rating 1,601 Reviews

88 %

of reviewers recommend Voyage Outlet

Company Reviews

Product Reviews

1,158

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Phone:

+44 113 539 9896

Email:

voyageoutlet@voyfab.co.uk

Location:

Voyage Maison (C/O Riva Home),
Unit 2, Plateworks, Coal Road,
Leeds
Leeds
LS14 1PS

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Voyage Outlet 5 star review on 15th July 2023

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The curtains background colour did not match. One curtain was cream and one was white.”

Helpful Report

Posted 3 years ago

Hi Alexandra I am sorry to hear that there was an issue with your curtains. I believe my colleague has been in touch to resolve the issue. Should you require further assistance please feel to give us a call on 0141 641 1700. Kind Regards, Andria Voyage Team

Posted 3 years ago

“Sadly I am quite disappointed with the chairs purchased. The foam inserts are very uncomfortable and wrapped in a plastic liner.”

Helpful Report

Posted 3 years ago

Hi Melanie, thank you for taking the time to leave us a review and also for the images that you sent to us yesterday. I am sorry to hear that you are unhappy with the cushion back and seat. Our Florence chair is one of our best sellers and we have never had a complaint of this nature before so have immediately looked into this with our design team. The cushion inner for both the back and the seat has a foam core with a fibre and feather wrap. They are designed this way to make sure that the cushion never collapses. The feather and fibre wrap provide additional softness. The inner cushion cover is a hundred percent cotton and has a finish to prevent any feather escape, this is an industry-standard. The outside fabric of the cushion cover has to be fire retardant by law which can cause some stiffness in the fabric but this should soften over time. If you would like to discuss this further, please contact us on 0141 641 1700 Kind Regards, Lauren Voyage Team

Posted 3 years ago

“I have iordered 6 or 7 times now and nit one order has been right. Always some thing missing or wrong item sent. Once sorted I am always over the moon with the product. But getting it right seems to be a major problem. Last order I didn't receive my Highland cow fabric but got something else instead ...couldn't be bothered to sort as it is embarrassing and feel like they will thing I pulling a fast one. Such a shame. Never any details on when it will arrive either.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback on our service. We are very sorry to hear that you have experienced multiple issues and we will look into resolving this urgently. We greatly appreciate your repeat business and for being a returning customer so we will be in touch with you to resolve any outstanding issues. We are pleased to hear that you are happy with the products and quality and we have passed on your feedback to our warehouse team to ensure that these types of errors are not made again. If there is anything else we can do to assist you please contact us at voyageoutlet@voyfab.co.uk Kind regards, Customer Service Team Voyage Outlet

Posted 3 years ago

“Cancelled order due to poor delivery service which I paid £50 . Won’t order again”

Helpful Report

Posted 3 years ago

Dear Denise, Thank you for your feedback. We are sorry we haven’t managed to agree a book in slot for your furniture. We have a 3rd party company who are furniture specialists, and they handle our furniture deliveries for us, they have advised us that they did offer a few dates however none were suitable resulting in this order being cancelled. We are very sorry this has happened and disappointed that we were not able to make this right for you. Kind Regards, Natasha Voyage Customer Service Team

Posted 2 years ago

“Am so disappointed, I ordered 14 metres of wallpaper, which should of come in one continuous roll but instead arrived in two separate rolls so now am left, because of pattern repeat, without enough to finish the wall. Customer service were not helpful at all.”

Helpful Report

Posted 3 years ago

Hi Anne Thank you for taking the time to leave us some feedback. I believe that you placed a wallpaper order to be delivered to Northern Ireland but then redirected the wallpaper to a Republic of Ireland address at your own cost. As we mentioned at the time we are happy to replace this for you, However we can only deliver to the original delivery address and not the address that you forwarded the wallpaper to. This offer remains and If you would like to discuss it further, please give us a call on 0141 641 1700. Kind Regards, Lauren Voyage Customer Service

Posted 3 years ago

“Disappointed. Order online for items and paid. Items never arrived. Even though the system took my money, they ran out of stock. Never informed just refunded to my account.”

Helpful Report

Posted 3 years ago

Hi Wendy Thank you for taking the time to leave us some feedback. I apologise that your items were not in stock. I can see that an email was sent to your email address on the 8th of April at 10:59am to inform you that we would refunding your order due to a stock issue. I will look into why you have not recieved this with our I.T team today. Once again, please accept my apologies, we take your feedback on board and will strive to make sure we communicate any cancellations with our customers as quickly and efficiently as possible. Kind Regards, Lauren Voyage Customer Service

Posted 3 years ago

“I bought expensive curtains. They arrived with blood all over the tops and down one side. They cost me more than any other curtains and they're in this state. I can not believe it. Very dissatisfied indeed that these were sent. Covered in someone's blood.”

Helpful Report

Posted 3 years ago

Hi Rachel, Thank you for your review. While we are sorry to hear of any issue with your goods, we must add that we have since been in contact with you and it has been clarified that this is a red dye. We would therefore appreciate if you can kindly revise your review to reflect this as it may appear misleading to others. If there is any fault or issue with your goods you are more than welcome to contact our customer service team who are happy to help resolve this for you. Apologies for any inconvenience caused and if you require any futher information please get in touch. Kind regards, Customer Service Team Voyage Outlet

Posted 3 years ago

“Still have not received my order a month after ordering”

Helpful Report

Posted 3 years ago

Hi Marie Thank you for taking the time to leave us a review. We really appreciate the feedback. I have had a look at the tracking of your order and DPD have attempted to deliver your order twice unsuccessfully on the 29th and 30th of April. It was then taken to your local pickup shop but as it was not picked up within 10 days they have now sent this back to Voyage. If you could please make contact with us on 0141 641 1700 or by email on voyage@voyfab.co.uk to discuss resending your order to you and we can confirm what delivery address would be most suitable for you. Kind Regards, Lauren Voyage Team

Posted 3 years ago

Voyage Outlet is rated 4.6 based on 1,601 reviews