“I love the hoodies from VQ, great design, great style and great quality of fabrics you can definitely feel.
Also great customer service. I placed my order and a sale began even before I received my items. I reached out through e-mail and was issued a gift card for the price drop.”
“Shopping at VQ has always been good with their quality and products. I had an issue with one of my products that was Damaged so I sent VQ an email explaining the issue I had and they got back to me straight away the next day and got me in touch with an advisor called Charlotte who was more than helpful and help me resolve my issue straight away. Very kind and helpful and I couldn’t be more pleased so thank you VQ and Charlotte for helping me resolve my issue. the customer service at VQ is excellent.”
“Products are 50/50. I have received half my items with no damage, while the other half with damage such as tears, fading, or discoloration. Customer service was not extremely helpful as they continued to tell me to feel free to return items. They did not in fact notify me that these items would be refunded but not the international shipping costs. So essentially what they refunded me I paid for shipping and I was given no help by them following that. The refund took over 3 weeks to get, in fact it took nearly 6 weeks to be refunded 1/8th of it and the remaining 7/8th remains unrefunded, which they said it has been processing (for the last 4 weeks that I've asked).
Mind you, this was after I emailed them to let them know my items still had not shipped, and they couldn't explain why except that it was an error on their side. So they finally shipped the items 3 weeks after I ordered (not back-ordered items at all).”
“The quality of the clothes is amazing, they wash well and aren’t see through. Customer service has always been good, and delivery/refunds have always been done promptly. Bought a few clothes before and will continue to :)”
“I ordered a pair of Triumph Tapered Sweatpants in the wrong size, returned and have got to say Chris was so helpful and prompt in getting the right size out to me. Thank you for all your help Chris 👍🏻”
“I got pants for my boyfriend and he absolutely loved them as well as the rest of our stuff we got together. He had a bit of an issue with the pants and omg Charlotte was unbelievable in her response time with me as well as a great resolution. I’m a huge believer in the value of a company is their customer service and from this experience, their customer service is ON POINT! I love it and will be a life long customer as long as I’m in the gym (hehe)”
