“Service client rapide et efficace. La conseillère Chelsea agréable et très rapide dans ses réponses a mes interrogations.
Encore merci a elle.
Cordialement”
“Overall, this has been a very costly, and overall bad retail experience. I was fine with the initial shipping charges, but got hit with an additional CAD$26 of customs charges when the item hit Canada. Add to this, the fact that the item fit poorly (despite being the recommended size by their on-site fit predictor, the pants were way too loose - don't believe the images on how snug these fit on the calves). thus I had to return them, hitting me with an additional 20 pound return delivery charge. Ultimately, I paid more for shipping and customs than the cost of the now returned item. This has been a total waste of my time and money. I do not recommend buying from this brand if you are outside the UK.”
“Amazing products, they fit incredibly. One of the tracksuit bottoms ripped earlier than I expected and they sent me another pair with no hassle. Incredible service highly recommend”
“Made an order from VQ which arrived in good time, lovely items unfortunately one had some of the logo missing so i emailed customer service in which Chelsea got back to me straight away with options on how to resolve my issue which shes done brilliantly. Im happy with the result and will be shopping with them again. Thank you!”
“Absolutely brilliant company and really decent products. Had a few questions about an order and spoke to a young lady called Charlotte who was super helpful and answered all my questions very quickly. Delivery arrived quicker than expected. All in all I would highly recommend!!”
“Quality well made products, but the customer service I received was second to none. Spoke to a girl called Chelsea as I had a slight issue with one of the products. Not only was the response to my query very quick but she was very apologetic and straight away offered a resolution that was very fair to resolve the issue. Couldn’t do enough to make right. Best customer service I have experienced in a long time. Highly recommend Vanquish clothing and service. 10/10.”
“Tuve un problema con un artículo que estaba defectuoso, pero mandase un email con el problema y me atendió una chica llamada CHELSEA que su trato fue increíble nunca he tenido un trato postventa tan bueno como el que me dio CHELSEA, es una persona muy atenta y responsable.”
“After a delivery issue with the courier Charlotte was responsive attentive and professional. She even followed up to check i was happy after the item was finally found end delivered.”
“I am very grateful to vq fitness, they are always there when you need them. Also a special thanks to Cloe and Chelsea !
Can’t wait to see you again Guys !”
“I received a faulty item from them but as soon as I contacted them about it they responded in a timely manner. I spoke with Charlotte who was extremely helpful, she managed to resolve the issue and send me a replacement item the same day.”
